• CarAutoCovers

CarAutoCovers

Overview

CarAutoCovers has a rating of 3.9 stars from 238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarAutoCovers most frequently mention customer service, great product, and lifetime warranty. CarAutoCovers ranks 29th among Auto Accessories sites.

  • Shipping
    20
  • Quality
    16
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
37
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What reviewers want you to know

Positive highlights

  • Your customer service is outstanding, your response time was prompt.

Critical highlights

No critical highlights yet

How would you rate CarAutoCovers?
Top Positive Review

“Decent car cover but not very custom”

Danny K.
7/14/23

Easy to order. I thought it would be more custom ie fit better, mirror pockets etc. It's way thinner than I expected for an outdoor cover.

Top Critical Review

“Cover bought from this site will "melt away" in 6 months”

Zheng S.
10/1/20

Bought a car cover (3-layers) from this site, put onto my car without even move it, but the cover start to fall apart after few months, and the white layer on the top of the car completed "melt away". Called company, the manager told me it did not "melt" within 30 days so I could not get refund. More ridiculous is he told me that the damage is due to "weather"! They will not ship me a replacement unless I pay them $30, which might "melt" again after 30days----do not buy from this site.

Reviews (238)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (45)
Thumbnail of user steves3018
1 review
0 helpful votes
October 3rd, 2022

Very nice material, similar to the cover on my Travel Trailer. Fits perfectly. The only improvement that I would make is adding a tag for the back and making them both larger so they're easier to find.

Thumbnail of user zhengs4
1 review
21 helpful votes
October 1st, 2020

Bought a car cover (3-layers) from this site, put onto my car without even move it, but the cover start to fall apart after few months, and the white layer on the top of the car completed "melt away". Called company, the manager told me it did not "melt" within 30 days so I could not get refund. More ridiculous is he told me that the damage is due to "weather"! They will not ship me a replacement unless I pay them $30, which might "melt" again after 30days----do not buy from this site.

Tip for consumers:
Simply do not buy from this site at all. You can better value and quality from Amazon.

Products used:
Car cover

Service
Value
Shipping
Returns
Quality
Thumbnail of user claytonc143
1 review
2 helpful votes
October 13th, 2021

Bought an upgraded cover for my truck in March 21. The cover is now literally falling apart and deteriorating into dust. 6 months and the material is rotting away. The cover has a "life-time" warranty. They will not refund my purchase price stating that they only refund up to 30 days. They will ship me a new cover, of the same material, for $30. The scam here is that they want $30 for a replacement cover every 6 months. The material is pure crap and wont last 6 months? What a scam. Beware of this place and online cover sites.

Tip for consumers:
The product (car cover) is garbage and will not last more than 4-6 months. Very bad material. Stay away from this place and most other auto/truck online stores. Bad warranty policies.

Products used:
Truck cover

Service
Value
Shipping
Returns
Quality
Thumbnail of user gustavon26
1 review
0 helpful votes
January 19th, 2023
Verified purchase

Fast shipping. Great product. Very easy to install

Thumbnail of user johnf4109
1 review
3 helpful votes
May 11th, 2022

They tout a lifetime warranty however they will only replace it 3x. For $30 shipping. Now if the cover lasted say 3 or 4 yrs. That's good. But the longest I had one last was 14 mo. So you go through the 3 replacements pretty quick. They say it's a LIMITED lifetime. But the word LIMITED is not mentioned till it's to late. Underhand tactic imo

Service
Value
Shipping
Quality
Thumbnail of user richards3239
1 review
3 helpful votes
May 31st, 2021

I just let it go but if it matters to you either stay all over your order of buy else where. There really is no excuse for this.

Products used:
Car cover

Service
Value
Shipping
Thumbnail of user garyn546
1 review
0 helpful votes
August 29th, 2022
Verified purchase

Cover arrived on time. The fit is about the same as a generic cover. It isn't long enough and the sides hang over way to much. Next time I'll spend the extra $$ and purchase a better for fit for my Stang!

Tip for consumers:
Better reviews

Products used:
Car cover

Service
Value
Shipping
Quality
Thumbnail of user lindac4748
1 review
0 helpful votes
February 15th, 2023
Verified purchase

Great experience, shipped quickly. Delivered in good condition.

Thumbnail of user anam.transportation
1 review
0 helpful votes
August 25th, 2023

This company is a total rip-off! I have received the car cover and it does not fit properly to my car. It is very short. It is made for small cars and the material is not a fiver layer. The car I own is a 2016 Nissan Quest.

Tip for consumers:
The cover is now literally falling apart and deteriorating into dust. 6 months and the material is rotting away. The cover has a "life-time" warranty. They will not refund my purchase price stating that they only refund up to 30 days. They will ship me a new cover, of the same material, for $30. The scam here is that they want $30 for a replacement cover every 6 months. The material is pure crap and wont last 6 months? What a scam. Beware of this place and online cover sites.

Products used:
Car Cover

Service
Value
Shipping
Returns
Quality
Thumbnail of user fredericj8
2 reviews
0 helpful votes
February 26th, 2021

Price was fair, process was easy, quality seems to be excellent. It was fairly straight forward to install and does a great job covering the trailer. With all the straps and at least 6 vents I don't think that wind will be an issue but time will tell. Would definitely recommend purchasing from these folks

Service
Shipping
Thumbnail of user richarda2453
1 review
0 helpful votes
March 30th, 2023
Verified purchase

I just received my cover and have not had a chance to use it but I bought the same brand for a different car I own several years ago and have not had any problems with it up till now.

Thumbnail of user connief264
1 review
0 helpful votes
June 4th, 2022

Car Auto covers are great. You follow up on orders and really service and care about your customers. This is our late son's car and we want to preserve. Thank you

Tip for consumers:
Great site easy to navigate.

Products used:
Car cover.

Service
Value
Shipping
Quality
Thumbnail of user johnk4824
1 review
0 helpful votes
January 14th, 2023
Verified purchase

I delayed, delayed, delayed in ordering a cover for my '52 Caddy. I feel like such a dork. The cover provides protection and fits beautifully while making covering/uncovering a snap.

Thumbnail of user jeanlouisb5
1 review
2 helpful votes
May 24th, 2021
Verified purchase

The cover that was sent to me was too tight. Right from the start, they did everything possible not to give me a refund. And this is the last message I received from them. Totally unacceptable.

Try closing in the mirrors.
According to the pictures you provided. The cover looks like a custom fit. These are sure-fit covers, not a custom fit, but your cover looks exactly like a custom fit. The best we can do is to refund $20 and you can keep the cover. Please keep in mind that the cover will stretch over time.

Thumbnail of user anthonyr87
1 review
0 helpful votes
July 21st, 2016
Verified purchase

Jennifer and Mark took great care of me. When my car covers failed they replaced immediately at no charge to me other than shipping... fair enough. I am very happy with them thanks Anthony

Thumbnail of user jaimev70
1 review
2 helpful votes
October 7th, 2021

Ordered cover 10 days ago, have not received. Called two days ago and they insured me it would be there by end of day. Nothing yet, so I checked their reviews and found that they lack honesty with warranty and quality of product. Poor fit and no 100% warranty according to reviews. I never received a tracking number Buyer be where. JPV

Products used:
Car cover

Service
Shipping
Returns
Thumbnail of user cynthiaa39
1 review
0 helpful votes
May 26th, 2017

This company went above and beyond as far as customer service! I had ordered the wrong size and CarAutoCovers fixed everything. Thank you so much!

Thumbnail of user jayeh1
1 review
0 helpful votes
January 14th, 2017

Prompt service and delivery. Cover fits vehicle perfectly. Clear and adequate instructions for use.
Thanks...

Thumbnail of user bruces235
3 reviews
2 helpful votes
October 4th, 2018

The picture you see is the first cover I received. Not exactly the "custom fit" I was looking for. I also experienced the frustration of the infamous "e-mail Customer Service". After over 8 weeks of going back and forth, sometimes with gaps of 2 weeks without a reply, I finally decided to contact them by phone. This is when I got results. I sent the pictures you see as they requested and received my replacement within 10 days. Although the replacement is not a perfect fit, I'm happy with it. They even allowed me to keep the old one.(don't know what I'm going to do with it), but in the end I believe they stepped up and took care of the problem. You will have make up your own mind as to whether you do business with CarAutoCovers or not.
I will up date this in 6 months as the cover will live outside in the Texas weather.

Thumbnail of user nayaras
1 review
0 helpful votes
July 4th, 2016

I had an amazing shopping experience with CarAutoCovers. The cover is waterproof, and it fit perfectly to my car model. I honestly recommend.

Thumbnail of user steveng88
1 review
0 helpful votes
October 24th, 2016

Shipping was great.
Packaging good.
Material seems pretty thin, but appears to be worthy of dust and rain.
Fit for my 64 4 door Malibu is acceptable, but seems at the rear end are slightly narrow- the corners of car are about 5" outside of the fitted corner on the cover, but it still works. I'll see if I can post pics.
Overall, acceptable but I think I'll go with a different company next time or just pay for a thicker product. Time will tell.

Thumbnail of user natef5
1 review
0 helpful votes
October 29th, 2016
Verified purchase

Cover fits nice worth the money! Also customer care is very helpful Would purchase again in the future for another vehicle

Thumbnail of user mm1100
1 review
5 helpful votes
November 17th, 2020

The Cover is neither dirt nor water proof as advertised.
Mine leaked from the rain and water damaged the interior of car.
Emailed OnlineCarCoverCompany and they assured me it needed to "shrink" to close the "pores" in the surface. (lol) OnlineCarCoverCompany finally informed me the "30 day" return policy was over. So much for "Lifetime Warranty" eh?
I would not recommend OnlineCarCoverCompany to anyone for anything.

Thumbnail of user alexc470
1 review
0 helpful votes
August 7th, 2019

Car we wanted was not available for at least an hour however were given a choice of any other car in same category which ended up being fine. You do not have an option on your survey to say car you rented was not available but you got the same category you either have an upgrade or downgrade question don't say same category

Thumbnail of user philippeb73
1 review
3 helpful votes
December 12th, 2022

Amis français, je suis dubitatif quant au sérieux de cette entreprise! Bâche commandée le 25/10/2022 pour la Fiat Barchetta, c'est un cadeau pour son anniversaire, somme de 119€ débitée de suite, nous sommes le 12 décembre et toujours rien!
Si la situation se débloque, je le dirai, mais pour le moment, je suis inquiet!

Tip for consumers:
After nearly 2 months, still nothing received.
They took my money straight away, and nothing happens ...

Products used:
Covers for cars

Service

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From the business

Car Covers - Car Cover at 50% Off with Free Shipping and Lifetime Warranty on all Car Covers. Buy Outdoor Car Covers, Indoor Car Covers and Waterproof Car Covers at CarAutoCovers.com. Best Reviews on Car Covers. Call us now at 1-800-288-5844.

Company Representative

Thumbnail of user samys4
Patrick C.

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