Casebus

So, I bought a case for the Samsung Galaxy S22 Ultra that Casebus claimed was "waterproof" for about $60. First, it's got a big slit in the front. Add water and it fills. Second, it weighs a LOT, and seems hand crafted from metal in a machine shop -- held with screws (that come loose). That's Not a good thing in this case. I tried to return it and they said I had to pay for Shipping to China. Didn't tell me that at checkout for a $60 funky and heavy piece of metal that left metal splinters in my thumb when it passed over the screw. They offered me a free replacement, but it has one of those weird thumb covers that obscure the screen. They seem to "want" to create a good product, but I'd go a brand more standard.

Buy American?

Purchased a $40 case that was advertised as waterproof. Clearly NOT the case as the speaker port remains uncovered. Also, weir warping smears your screen.Return policy was to ship it back to China for $30. Asked them to split the cost - they refused. Terrible service, absolute scam. Would not recommend.

I paid $35 for a Samsung 24 phone case from this company. Found exact same case on Amazon for $15! Such a rip off. I will never buy from them again!

This outfit is a scam. The case had a broken part. They want it returned to China or trade for something else.

The case that I ordered was misrepresented on their website. I tried to return it after waiting way too long for it to arrive only to find out that they have a very onerous terms of being able to return the device or covering this case. They are based in China, which makes it impossible or very very expensive to try to return it. It took them forever, and I'm thinking probably about 8 to 10 emails back-and-forth., To try to get some type of resolution. Very poor customer experience. There are plenty of other options out there. Stay clear of these people.

I ordered their product which was a piece of junk for $45 tried to return and they said have to mail back to china and i eat the cost of shipping. I paid $28 to ship back and they gave me an bad address so the product is sitting in china customs for 4 months. Now they said it's too late to return. They make you think they are a U.S. company with american flag and fake US address amd phone they never answer. I am now out $70 amd have no product. Scam site. BEWARE!

I bought 2 phone cases for mine and my wife's phones. Hers came broken and mine had a port to small to accept the I phone charger cord. I contacted the company and they are telling me to select another product instead of returning my money. They also stopped replying when I demanded a refund and they told me I was responsible for the shipping to return them and haven't given me an address to send them to. I'll be contacting the BBB tonight if I haven't received a reply by then. Total scam of a business. Stay away

Go to Amazon and get the same product for 20 bucks! Their products are fake and they charge 2 1/2 to 3 times more than it cost to get on Amazon.

It is from Megshi!

They do not answer their phone and their email is automated response. You can't return something because even though they ship it from Illinois, they make you send it back to China which cost as much as the product itself.

It is not real leather.

#scam
#casebusscam
#ftc

Scam! Don't go for it. I'm here because they don't have the option to leave a review on their website(go figure). Don't believe me? Go check for yourself. Case has potential, but SEVERAL components are missing. Not only will my case not stay attached because magnet pieces are missing, there is no volume button. I can see where it was supposed to be glued together. $35 whole dollars but they can keep it. I'm Just trying to help people. I removed my current screen protector for this case and now I'm all out of luck. These phones cost over a grand, get you a real case from a reputable company please!

I was really happy to be getting such a well made case, I was hoping for durability and good look. What I received is a very heavy case that after 5 months of use had a cracked screen protector. I contacted Casebus and was told by Rachel that my case was no longer under warrenty (5 months old). Now I understand warranties don't last forever, but less than 6 months of warranty on a $60 phone case is pathetic. Save your money and frustration and do NOT buy from Casebus.

Paid 30 pounds for a product advertised as uk based. Arrived and was awful badly made plastic product that didn't function. Told I had to return to china with costs higher than the product itself at my own expense. Total con company and I am reporting to trading standards and authorities for lies on the site. It is based on china but hides this fact from customers. Please don't get scammed as I did. I will try everything to help others not to be scammed

Do not purchase anything from this company. They make it expensive to return and their products look good in photos, they are cheap junk.

After sending the case back and following their instructions, they refused to pick up the item from customs and are now, stating they never received it, so they are unable to process my refund. I have sent them numerous emails along with the tracking number. Shipped from China even though their site states USA company. Horrible! It's been months!

Ordered a genuine leather iPad cover. What I received was a cheap looking cover with a very poor workmanship, Warped lining and a pulled apart seam. It took more than a month to process the return and get a refund. In addition, I had to pay the return shipping.

Don't use this vendor. Spam site. They automatically create an account if you even use or go to their site. I started to order a product (phone case) and then thought, wait, let me review this vendor first. Then I saw all of these reviews and removed the item from the cart and left the website. They then sent me an email with my "account setup" along with my email and a password. Don't use this site. It's a chinese site stealing your information.

I've bought several phone cases from Casebus so far. Their products are very good, but my purchases are a learning process, because even I've read and studied all of their products for my iPhone 14 Plus, my first choice of the very expensive HUTTON case turned out to be too heavy and too bulky, I couldn't hold it in my hands too long, I couldn't insert it into my pocket. It's only good for outdoor working people or military guys, because this case is made like a tank, completely locked, waterproof, dust proof but just too heavy and bulky. So after couple of weeks, I wrote to their Support Dept. about my using difficulties. Guess what? They immediately responded and let me to choose another case either at the same price of HUTTON or lower for FREE! So I chose another similar priced one, a blue MECHA. But when I received it, it again turned out to be a wrong choice, even the quality is so impeccable in alloy aluminum, so lightweight and so slim, but I have to buy a screen as well as a camera protector glass, no matter how beautifully made, ideal for outdoor activities young people. Sadly, it's my fault again. So I decided to buy another case from them again. After another deep search and reconsidering, I bought an even lighter weight, more slim one, a clear CLASSIC MAGSAFE. This time, well, it turned out its protective bezel around the camera is not high enough; still a beautifully made case, but still need screen and camera protection accessories; essentially not solved my concerns with the camera. Guess what? They immediately sent me another one free to my choice after I told their Support Dept. without hesitation! Then again, the blue AMADO, albeit it's perfectly made; just wasn't what I was looking for. My fault, not theirs, again. So far, it has cost me a lot of money because of my bad choices and stupidity. But ALAS! My 3rd purchase of their clear AVERY case, came with screen protector, well designed camera protection, finally turned out to be THE PERFECT ONE! All the 4 thought-to-be-better-this-time-but-not-so choices made by me are completely my own fault, NOT Casebus.
I just can't believe there still has a seller in China so honest and so solid stands behind their products, their Support Department really supports its customers, and unlike all of the other Chinese online sellers, such as Temu.com, Casebus does not charge the ridiculous American Sales Tax, because a Chinese seller does not pay Sales Tax to U.S. Treasury; other dishonest Chinese sellers just use American Tax law to rip off American customers; collecting the so-called American Sales Tax for their own profit.
I don't know why other people gave Casebus.com online business so unfair and so unjustified low rating. To me, the wrongdoings are completely mine, and Casebus is a 100% 5-STAR cellphone cases seller, their products and their services are all great. Absolutely recommended!

This is the worst piece of junk plastic that cost $49.00! I shoul had gone to Dollar General and get something good.
I don't want to spend $ in returning it.

I ordered a case over a month ago still haven't received it. The contact number routes you to an email. I'm not sure how it's possible they have 5-star. I'm sure I'm not the only person that's been affected by this….DON'T WASTE YOUR MONEY!

Product quality is horrendous and they won't pay shipping cost to return. Over $100 in shipping costs to return to China and they are forcing me to pay. The phone case cost $45. They offered me $10 in lieu of return. I have photos showing the poor quality and the product is rendered useless.

Ordered a battery case for my new IPhone received on Christmas 2022. Placed the order on December 28th and it took 3 weeks to arrive. Customer support is the worst. Once received the Belva Battery Case did not work, it will not charge nor hold a charge. This company has changed the way I buy online, I will spend hours to discover if the product is made in China before I purchase. I will not buy from a China company ever again! Avoid this company at all costs. $150.00 US dollars down the drain!

MAYNARD for 1phone 15
1. Shipping takes a while
2. The case doesn't completely close
3. Very flimsy - would not protect the phone if it falls
4. Phone wont magnetic charge with the case on
5. Couldn't get a refund. You need all tags & covers on the phone.

Before ordering the Titan case for my Samsung s22, I emailed Casebus, to ask if the screen protector on it is actually tempered glass, as described on their website. 1st, they responded to "just try it". When I emailed a second time, they responded that it is tempered glass. It isn't! It's plastic and scratches easily. Also, in their description, it says that it's waterproof to 10 feet for 2 hours. Once I received the item, the packaging says 2 meters for 30 minutes! Yesterday, I took my phone snorkeling and it was never deeper than 3 feet. It started leaking immediately! So, false advertising on all important information about it. They say they'll only refund me if I send it back at my expense. But, they did eventually send a second case of equal or lesser value.

I purchased a Sharpe wallet case which they claimed was magsafe which it was not it was advertised as being able to take notes and cards, with 1 card and 1 note the case would not close.
This company do not want to refund, to get a refund the only option is to return the NOT FIT FOR PURPOSE rubbish back to them in CHINA at your own expense for me at a cost of £12 even though it was dispatched from the UK which would have cost £3
TAKE NOTE OF MINE AND OTHERS REVIEWS

Believe these reviews. Not the ones on their site! $39.99 for complete garbage! Flimsy. Stinks! Junk!