CashMyPhone

Absolutely horrendous company!
I paid to send them my phone on Special delivery which cost me £7.15! Initial offer was £120 which they reduced to £90 on testing and inspection! ( My phone was in perfect condition!)
I have phoned and left 3 messages on a voicemail service and had zero response, to top it off i have now sent them 3 emails and guess what no response either.
I have received no payment for my phone and neither have they sent me back my phone.
I am taking a trip down there tomorrow as fortunately for me they are not that far from my home town. God help them is all I can say!
All these perfect reviews on their site clearly are fake and prob posted by them themselves!
Beware DO NOT USE THIS COMPANY!

I sent two phones (Samsung Y and Nokia C3-01) in excellent condition. I was offerred a good price £38. Firstly they said they had not received them. Then admitted they had but only offerred £16. I did not accept this offer. They sent a cheque for the reduced amount which I rejected. I requested the return of both phones. I have had no contact fro this fim after sending over 20 emails. I have not cashed their cheque as I consider the offer to be derisory. Avoid this company at all costs. I now wish I had given the phones to a charity organisation.

Could have gotten the reply to my emails sooner but got my money...

I was looking for an upgrade over my current iphone 3gs to the iphone 4s thats when a friend of mine told me about this site cashmyfone i looked at what they were offering and thought it was a good price for a used smartphone i ended up recycling both mine and my wife's htc mobile phone to them! Payment was sent fast and hassle free would use again..

Do not trust the offer price, as even if you have a 100% prefect phone, they will definitely take off at least 10% of their offer.

I sent a perfect phone to cashmyfone, with no external damage and in total working order. After 6 days of hearing nothing from them, they emailed reducing the price by 10%. They offered no explanation as to why. In my view they didnt offer an explanation because there was no reason to deduct other than the fact they were ripping me off.

I would also note that i then tried contacting customer services several times over the course of a 3day period in which i never got a response.

If you are willing to take at least a 10% hit on the offer price and wait a long time to receive your confirmation email and monies then they may be okay to use. If not, forget them...

Never ever use this company! We made the big mistake of not reviewing this company before using them. We sent an iPhone 4s 16BG off to them a month ago after receiving a quote of £170. A couple of days letter e-mail response stating they where knocking 15% off for "excessive wear and tear" reluctantly accepted the offer and as of yet we have not received payment. They do not answer the phone or respond to e-mail. This company needs to be shut down immediately! We are contacting trading standards and action fraud as this company are criminal. What they are doing effectively is committing fraud.

Diabloical, sent my phone in good faith, no contact. No phone returned as requested, no money. Do not answer calls or emails. DO NOT USE this company, total ripoff merchants. Hope they are ready for the wrath of me though as will get my money back in the very near future, be warned cashmyfone...

Taking Service from CMF for second time, once again the service is very Concise and Fuss free. It is the easiest and fastest way to recycle your phone and it doesn't cost you a penny and you will get your money in your bank account. It's just of entering details of your phone etc., online and leave the rest. Their freepost packet is with you within a couple of days and all you have to do is put your phone inside following the instructions given and the rest will be take care by CMF.

I wish I had read the reviews before I sent 3 phones to this company, I have emailed them, got no reply, tried ringing, just engaged tone and still no payment after 3 weeks, use this company at your peril.

Good price is offered for some handsets while a lower than other recycler price is offered for the rest. Payment is smooth customer service is a bit slow but got my money in the end. Would use again if a good price is offered!

Good site sold my mobile back when i was still in UK had no problems with anything

DO NOT send your phone to this company. I sent my phone on 30th April 2013 it is now 30th May 2013 still no money. When contacted they state they have not received my phone! Yeah right. Suggested I claim off the Post Office.

PLEASE, PLEASE do not use this site. I sent a brand new iphone 5 to them and firstly they sent back an email saying that the condition of the phone did not match their terms and conditions... honestly, it was brand new and posted in a dozen layers of bubble wrap! Suspect this is a standard reply they give to everyone regardless of the condition of the phone.
They offered me 15% less. I was cross at first but some money is better than none, so I eventually emailed back accepting their reduced offer.
Since their standard reply I've heard absolutely nothing. No money, no communication whatsoever - they don't pick up their phones, they don't reply to emails. This company is a complete scam and should definitely be closed down. I'm wondering how I can get my phone or my money back now.

I think my e-mail to them pretty much sums up why you should stay well clear of this company:

Afternoon,

Reference: Order# *********

As I have received no payment, no response to either of my e-mails and nobody answers your telephone line, I have lodged a complaint against CashMyPhone with the Trading Standards Institute via the Citizen's Advice website.

I can understand a genuine mistake where the payment hadn't been processed. But to completely ignore your customer when they notify you of this issue twice is completely unacceptable, suspicious and devious and it appears I am not the only person who thinks so.

To quote your website About Us page:
"Above all, we care about our customers. Thats why weve made our mobile phone recycling process speedy and straightforward. We dont leave you hanging around waiting for payment long after youve sent your handsets to us... Thats our guarantee to you."

You may need to rethink this statement because if you really cared about your customers, it wouldn't take a lot of research to find that a large majority of them don't agree with it one iota. Here's some bedtime reading for you, although I'm sure you don't need much help sleeping at night http://www.sitejabber.com/reviews/www.cashmyfone.com.

I'm sure you'll file this e-mail under 'B' for 'Bothered?' as you have done with my previous correspondence.

Jennie Scrimshaw

Sold my Old phone to this Company. The process was very simple and good communication by the Team. I have other phones to sell and would recommend them to anybody who wants to sell their phone without any hassle.

I sent my phone on the 02/03/11 and this is now 17/03/11 and i still haven't received my money. I tried to phone but it went straight to answer service. DO NOT SEND YOUR MOBILE PHONE TO THIS SITE!