Chasebank.co

We used our Sapphire Reserve card to buy custom designer furniture from James Antony LLC Design Center in Dallas Texas. The total was over $45,000. Over a six-month period, only two large living room chairs and two ottomans a rug arrived correctly the two couches, four counter stools, four breakfast chairs and table, a coffee table and the wrong under-padding for the area rug were damaged or wrong, and never corrected and delivered. We disputed over $30,000 worth items never received. James Antony denies any fault with anything claiming it was all our fault, even the items that arrived damaged from their "white glove" delivery service. Of course, we refused to accept damaged goods. The Chase dispute department never had two representatives say the same thing as excuses and we spoke to dozens. They simply continued to lie to us. They would get us off the phone by asking for more details and after providing them over 2" thick worth of hundreds of pages with repeated explanations and receipts etc. of supporting documentation, we have continually done as asked and supplied. Anything they requested as support to our claim they were provided by us, the merchant provided nothing, not even a receipt. This all started last June 2022. Yesterday May 12,2023 their representative said they do not check with the merchant just their bank which keeps repeating there was no billing error. Chase will not provide us with any documentation as to their investigation for this matter. Not even which bank the merchant processed our Sapphire Reserve card through for payment, absolutely nothing but a form letter or continued different stories from the Chase various employees repeating they were sorry but there is nothing they could do.

We have over 760,000 points with this Sapphire card, which were accumulated as we charge between $10,000 and 25,000 a month. That all stopped last month. We now use a different bank's Visa card. BTW- I had been with JP Morgan Chase since about 1988 when they were Valley National Bank, then Bank One, then just Chase and now JP Morgan Chase. Who really is the loser in this? We are out $30,000 and I have wasted months with letters, worthless long phone calls, filing complaints with the local Chase bank branch, even quoted back to them their written contract of visa card merchant agreement on the subject of "Chargeback 7.1 Merchant fails to issue a Refund to a Customer return or does not receive good or service." Now finally disgusted with their lies, and insulting waste of my time, Chase has lost us as lifelong customers. We are going to share our most disappointing story with anybody and everywhere we can. Do not expect any buyer protection with any of the items you purchase!

I gave them a bad review yesterday it was incorrect I was scammed by some lazy $#*! who doesent want to work I do apologize to chase bank

Thank you Marie! For another bad experience with a supervisor at Chase Bank. After asking for corporates number, the supervisor, MARIE insisted that "if you want corporates number you can search it yourself". It can't get any worse than this establishment right here.