• Chelseamegastore

Overview

Chelseamegastore.com has a rating of 4.64 stars from 126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chelseamegastore.com most frequently mention good quality, and fast delivery. Chelseamegastore.com ranks 21st among Clothing Other sites.

Proactively asks for customer feedback

This company responds to reviews on average within 7 hours

Positive reviews (last 12 months): 91.7%
Positive
110
Neutral
3
Negative
7
How would you rate Chelseamegastore?
Top Positive Review

“GREAT”

Daniel L.
11/14/23

To be honest, the prices bother me every time as I buy this kit as I don't have money, simply. However, the quality of the kits and the pride I am wearing them with is worth it in my opinion. I am proud to represent the BEST football club in the world. P.S. Keep going, lads! Great development under Mauricio. P.P.S Would it be possible to get an autograph of Levi on my kit?

Top Critical Review

“Poor choice of courier.”

Matthew G.
12/8/23

My delivery never arrived. Chelsea were very good and refunded the money asap. But it A) it was a birthday present that then had to be given very late B) when I purchased the replacement it was too late to get the version without the sponsor which was what was actually requested. I believe it was Evri that ruined the birthday situation but it made for a bad experience

Reviews (126)

Rating

Timeframe

Other

Thumbnail of user daniell2565
1 review
0 helpful votes
November 14th, 2023
Verified purchase

To be honest, the prices bother me every time as I buy this kit as I don't have money, simply. However, the quality of the kits and the pride I am wearing them with is worth it in my opinion. I am proud to represent the BEST football club in the world.

P.S. Keep going, lads! Great development under Mauricio.
P.P.S Would it be possible to get an autograph of Levi on my kit?

Thumbnail of user erinf11
Nigel P. – Chelseamegastore Rep

Hello Daniel! Thank you so much for your feedback! We are so happy to hear that you had a great experience with our customer support and that you took the time out of your day to let us know. We appreciate all of the feedback we received, both positive and negative, but of course the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks again. Courtney

Thumbnail of user oliverh195
1 review
0 helpful votes
November 15th, 2023
Verified purchase

Very Good! But had to pay customs, which I was not informed of when ordering to a country abroad.

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Nigel P. – Chelseamegastore Rep

Hello Oliver, Thank you for taking the time to provide your feedback. I apologize for any confusion and have reached out regarding your order. We love to hear from you. If we can be of any assistance, please do not hesitate to reach out to our team. -Madison

Thumbnail of user michaelp6408
1 review
0 helpful votes
November 18th, 2023
Verified purchase

Brilliant item from the world's best team delivered on time. I will buy again from chelsea mega store thank you

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Nigel P. – Chelseamegastore Rep

Hello Michael! Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Chelsea Megastore! Yours truly, Courtney

Thumbnail of user lewisc198
1 review
0 helpful votes
November 15th, 2023
Verified purchase

Website is very easy to use and has a great user interface. Really pleased with my purchase, details of the item where very clear

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Nigel P. – Chelseamegastore Rep

Hello Lewis! Thank you so much for your feedback! We are so happy to hear that shopping with us was effortless! Your satisfaction is key, and we look forward to welcoming you back so you are always ready to support your team! Thanks again, Courtney

Thumbnail of user dane724
1 review
0 helpful votes
November 21st, 2023
Verified purchase

Every time I use the megastore I'm not disappointed. Excellent website, excellent service and delivery. Bit toppy on price though\!

Thumbnail of user richardp3262
1 review
0 helpful votes
November 18th, 2023
Verified purchase

I ordered the new home kit for my grandson's birthday online and was slightly wary about how long it would take as I wanted his name printed on the shirt. The process to order was very simple, he is 5 years old so the size guide was helpful. The email communication was excellent and kit arrived, complete with printing, in good time. Very impressiver service

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Nigel P. – Chelseamegastore Rep

Hello Richard, Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Sam

Thumbnail of user stefano31
1 review
0 helpful votes
November 18th, 2023
Verified purchase

I love my club! Everything the megastore have to offer is of interest so 5 stars does not really express how much I recommend everything that is in there.

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Nigel P. – Chelseamegastore Rep

Hello Stefan! We are incredibly grateful that you took the time out to leave us a 5-star review. We really appreciate your business and helping to spread the word about all of the Chelsea merchandise we have to offer! Your satisfaction is key, and we look forward to welcoming you back to shop with us! Thanks again, Courtney

Thumbnail of user matthewg1749
1 review
0 helpful votes
December 8th, 2023
Verified purchase

My delivery never arrived. Chelsea were very good and refunded the money asap.
But it A) it was a birthday present that then had to be given very late
B) when I purchased the replacement it was too late to get the version without the sponsor which was what was actually requested.

I believe it was Evri that ruined the birthday situation but it made for a bad experience

Thumbnail of user marcovalerios
1 review
0 helpful votes
November 15th, 2023
Verified purchase

I'm waiting for the L.A. Megastore experience!
I'm very happy about the shop. However, It's time to overtake our comfort zone!

Best regards :)

Thumbnail of user erinf11
Nigel P. – Chelseamegastore Rep

Hello Marco! Thank you for taking a moment to provide positive feedback. We are very grateful for your support and that you continue to choose us to keep your game ready! Courtney

Thumbnail of user willowa18
1 review
0 helpful votes
December 8th, 2023
Verified purchase

The personalized letters on the back have started to peel off

Thumbnail of user peterh2413
1 review
0 helpful votes
November 18th, 2023
Verified purchase

Waited a while for the home shirt as its normally my sons birthday present in May but he is happy now he has it even a few months late, no problem ordering and delivering was good

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Nigel P. – Chelseamegastore Rep

Hello Peter! Thank you for your feedback! We are so happy to hear your son was happy with his home shirt! We appreciate all of the feedback we received, both the positive and negative, but of course the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks again. Courtney

Thumbnail of user nathang538
1 review
0 helpful votes
November 16th, 2023
Verified purchase

Always great selection and easy site to use. Plus, I get Chelsea merchandise which I love

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Nigel P. – Chelseamegastore Rep

Hello Nathan. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us and ordering was easy. Thank you for taking the time to let us know! We truly value your business, and we look forward to the opportunity to serve you again soon. Sincerely, Stacy

Thumbnail of user stephend1616
1 review
0 helpful votes
November 15th, 2023
Verified purchase

I have had no issues with the megastore. All my kits always come perfect and a reasonable time delivered.

Thumbnail of user erinf11
Nigel P. – Chelseamegastore Rep

Hello Stephen! Thank you so much for your feedback! We are so happy to hear shopping with us was smooth, and your kits are perfect! Your feedback motivates us to help you keep supporting your team! Thanks again, Courtney

Thumbnail of user garys3077
1 review
0 helpful votes
November 18th, 2023
Verified purchase

Order three items for our first grandchild from the club store. Easy to use and all items delivered with in 3 days.Great price, product and service.

Thumbnail of user erinf11
Nigel P. – Chelseamegastore Rep

Hello Gary, Thank you so much for taking the time to share your experience at chelseamegastore.com. We take pride in knowing our customers are happy with their store experience. Sincerely, Sam

Thumbnail of user samuelk423
1 review
0 helpful votes
December 8th, 2023
Verified purchase

I ordered for the home jersey and customized my name and a number, I only had my name at the back and not the number.

Thumbnail of user thomasm4822
1 review
0 helpful votes
November 15th, 2023
Verified purchase

Would like to say thank you to everybody
Every Time I order something it is always looked after professionally and packed with care I have no problem ordering anything because the people you have working there all do a great job

Thumbnail of user erinf11
Nigel P. – Chelseamegastore Rep

Hello Thomas, Thank you for taking a few moments to express your gratitude regarding your experience. Our team sincerely appreciates your feedback and loves to hear from you. We are delighted to know you are enjoying the service and gear we offer. Please do not hesitate to contact our team if we can be of any assistance. -Madison

Thumbnail of user barryf290
1 review
0 helpful votes
November 18th, 2023
Verified purchase

Great experience from start to finish, always kept informed of the delivery, came well packed with quick delivery.

Thumbnail of user erinf11
Nigel P. – Chelseamegastore Rep

Hello Barry, Seeing that you had a 5-star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing chelseamegastore.com. We look forward to serving you for many years to come! Sincerely, Sam

Thumbnail of user miguels386
1 review
0 helpful votes
November 14th, 2023
Verified purchase

On my second order I received the wrong item. Could not contact anyone to solve the problem. Basically lost money and got left with a jacket that didn't fit

Thumbnail of user erinf11
Nigel P. – Chelseamegastore Rep

Hello Miguel, We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone. Sincerely, Sam

Thumbnail of user annettem674
1 review
0 helpful votes
November 16th, 2023
Verified purchase

Amazing website great choice of product at fantastic prices bought a football top for a Christmas gift very well packaged & superfast delivery highly recommended thank you for an excellent service

Thumbnail of user erinf11
Nigel P. – Chelseamegastore Rep

Hello Annette! We are truly pleased to hear you had such a great experience. Thank you for taking the time to let us know. Sincerely, Jordan.

Thumbnail of user janicem1819
1 review
0 helpful votes
November 18th, 2023
Verified purchase

Have ordered several items always arrive quickly and always pleased with my purchases, order true to size never had any issues and the person I buy them for is always happy. Customer service is great too.

Thumbnail of user erinf11
Nigel P. – Chelseamegastore Rep

Hello Janice, Thank you so much for your feedback! We are truly pleased that you had such a great experience and that you took the time out of your day to let us know. We appreciate all of the feedback we received, both positive and negative, but of course, the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks again, Sam

Thumbnail of user tinar880
1 review
0 helpful votes
November 17th, 2023
Verified purchase

It was a breeze purchasing from the Chelsea megastore. I ordered from the Philippines, shipped items to my friend in the Uk who was leaving for the Philippines in 5 days. Package made it in time.I received the correct sizes and items for my son. He loved them. Thank you!

Thumbnail of user erinf11
Nigel P. – Chelseamegastore Rep

Hello Tina, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Sincerely, Sam

Thumbnail of user nikosv4
1 review
0 helpful votes
November 14th, 2023
Verified purchase

I was informed that my order would come a specific date, which was valid indeed.
I had a problem with the Greek courier because I lost the notice of missed delivery, and the customer care helped me a lot with the trackabilty. Everything perfect. Thank you!

Thumbnail of user erinf11
Nigel P. – Chelseamegastore Rep

Hello Nikos! Thank you so much for your feedback! We are so happy to hear that you had a great experience with our customer support and that you took the time out of your day to let us know. Your support means a great deal to us, and we can’t wait to exceed your expectations every time you shop with us. Thanks again, Courtney

Thumbnail of user markg3618
1 review
0 helpful votes
November 14th, 2023
Verified purchase

I ordered some shorts and a t-shirt in the reduced section. Arrived quickly and exactly as described.
COUB's

Thumbnail of user erinf11
Nigel P. – Chelseamegastore Rep

Hello Mark, Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Sam

Thumbnail of user anneg525
1 review
0 helpful votes
November 15th, 2023
Verified purchase

Using the website to buy my husband a Chelsea shirt was quick and easy. Delivery on time and in good condition. He is happy and I would consider using the site again

Thumbnail of user erinf11
Nigel P. – Chelseamegastore Rep

Hello Anne! Thank you for reaching out, and we are grateful for the positive feedback! We're happy to hear you and your husband were able to receive and enjoy your merchandise swiftly! We look forward to keeping you in the game! Courtney

Thumbnail of user shirleyg1038
1 review
0 helpful votes
November 15th, 2023
Verified purchase

All of the items I've bought off here I'm very happy with good Quality sometimes good Prices some can be a little expensive for the little babies and kids

Thumbnail of user erinf11
Nigel P. – Chelseamegastore Rep

Hello Shirley, Thank you so much for the feedback! We are so happy to hear that you had such a great experience with your most recent order with us! Thank you so much for taking the time to let us know about your positive experience. Sincerely, Sam

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From the business

The Chelsea Megastore is the official online location for all your Blues merchandise. From authentic Chelsea FC kits to crested souvenirs direct from Stamford Bridge, this is a true fan’s first stop for officially branded gear. Serving fans around the world, the one and only Chelsea FC official online store now ships globally; so wherever you go, you’re never too far from your favourite club.

To create the ultimate experience for every Chelsea fan, our experienced and knowledgeable customer service team is always on hand, offering the very best service for the most dedicated supporters. Our quick and simple pop out user interface also allows you to view best-selling products and equipment, refine your search and zoom in for a closer look at all our products. Find everything you’re looking for with clarity and security, all as part of the online Chelsea Megastore experience.

Company Representative

Thumbnail of user erinf11
Nigel P.
Sr. Director - Fan Experience
Typically responds within 7 hours

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