Cigarfederation

My wife signed up for Cigar Federation's cigar club as a gift for her father. She had initially signed up for a three month trial, but then tried to cancel. First off, the business has no phone number to call. Super shady. The only form of contact is an e-mail that they rarely respond to. They continued to charge my wife, month after month, and would not respond to our cancellation requests. This forced us to put a hold on our credit card. Additionally, we sent the merchandise back to them and retained the tracking numbers to prove that they had indeed been received. Finally, one of the owners by the name of Logan Lawler reached out. He ensured that if we provided the tracking numbers, he would issue a full refund. A promise that he did not keep. We have since tried to contact Logan on several occasions to which he has not responded. He continues to avoid answering my e-mails, which is a direct reflection of the customer service and professionalism of this company. DO NOT DEAL WITH THIS PLACE. This company engages in fraudulent business behavior. They charge credit cards without authorization and refuse refunds. I have reported them to the Better Business Bureau and the FTC. If you are looking for cigars, there are much better places out there.