Clearly

Been waiting over a month for a refund but their website and customer service keep giving me the run around.

Ordered Feb 2nd, 2024 and paid $401 for my glasses. I never received them and was told I would receive a refund. Well, they just took another $300 yesterday and put me into overdraft. I've paid $700 for glasses I didn't receive, and no one cares. I've talked to 12 different people who've told me 11 different things, the last being that I would be refunded $400 for the glasses I didn't receive. Instead they STOLE another $300 from me and my glasses are still no where to be found. I'm on Maternity Leave. They literally stole the formula out of my baby's mouth. Get your glasses from a place that actually cares so you don't end up as stressed and upset as I am. Save yourself, this company doesn't care about their customers at all. It's all about the $$$. They're stealing from someone on Mat Leave collecting EI. This is not OK, but they're not worried about my $700 or my glasses. Eyebuydirect has way better customer service and doesn't take money out of my account for no reason, without notifying me. And their frames are way nicer.

Very happy with the service. It was quick and easy and the prices are very affordable!

You better be happy with your purchase because if you need to return them you'll be waiting a while,
Mine were bent and sat $#*!-eyed on my face, obviously their QC department was off that day. I returned them almost a month ago and the BOT that answers from customer service just tells me to be patient, live, and learn, never again

Contacts are defective. Probably froze during shipping. 8 instances of breakage so far it's 50 percent. Clearly will not take them back, offered me a $7.51 refund. I purchased 4 boxes of 90 = $240. They never answer direct questions, I'm pretty sure it's not a human I am corresponding with if it is they don't speak or read English very well. Sound familiar?

No longer is there a 10-15 day return policy since January, please change the policy information on your website to reflect the actual time it takes for returns to be returned as my insurance ran out because they didnt get back to my account and refund in time.

I paid for Canada Post shipping and my contacts did not come via Canada post. Luckily someone let them into my building so my lenses were left at my door, otherwise I would not have received them. Also…the shipping time was brutal compared to being shipped with Canada Post.

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

If I could give Clearly a 0 Star rating I would. For starters I did my order and the website states any orders over $100 qualifies for Free shipping. That was a lie and I tried multiple ways in the checkout and it was still charging me. But whatever I needed my contacts asap so I went for the Premium Express shipping. I order products with Premium Express from other companies and get it over night. With Clearly I have been waiting 12 days now and still nothing here. This is the worst, and I meant absolute worst company to deal with. If you are searching and come across Clearly as the best deal I highly suggest not taking the bait and go to the next competition

Ordered contacts in december, I realized a mistake was made within 5 minutes after ordering. No option to cancel the order so I reached out to the customer service. They told me they had "downloaded" the order and therefore they could not cancel it anymore.

Upon leaving a review the manager reached out to me stating that they would issue me a refund within the next 24 hours. This was said in an email on december 27th. Today on January 12th I am still waiting for my refund. After talking with one of the customer support people they told me it can take an additional 10-15 days because their servers are down and now have to manually send me my money back.

Another customer support agent told me that they have a back log and therefore weren't able to refund me.

Then one of their social media managers told me they would reach out to me which they again never did.

They keep lying to you and making you wait without any proper communication what so ever.

I do not recommend anyone ordering from this place as they are not trustworthy with your money. I have already filed a scam report with the payment company.

Clearly was an awesome site/service back in the day when they were new. Now they take your money, don't send you the product and refuse to refund your card. On top of that they ignore your communication and then hang up when you call for help. My biggest regret is how many people I sent their way. Never again. Their customer Service is non existent, and when you point out that they're making stuff up with dates by bringing up the actual email you sent, they hang up on you. They're ok if all goes smoothly, but lord forbid you have a problem… they're officially my least liked company of 2023. I should have known it would go south when I tried to order on my account I had had for well over a decade and they denied me and told me I have to start a new account because they've changed ownership or something of that nature. Zero help, zero service. I should have stopped there but I needed replacement frames for glasses I had purchased from them. No lenses just frames. Ordered October 29,2023 & it is now December 26,2023 and I have nothing to show for this order other than endless frustration and an almost $200 bill. Thieves! Never again. Worst company in Canada by far. Stay clear if you hate being ignored and having your money stolen from you.

Order # *******. Express delivery paid. ETA 01/29/2024. Never received but I was charged 168.92$ on my account. Order Cancelled but money is not reimbursed. Can't buy my contacts. Where is my money?

They ruined my $#*!ing life. They changed my delivery option without informing me when i chose xpress delivery option and i can't even go to school or work because they are taking freaking 3 weeks to deliver when they said it only takes few days. $#*!ing liars

Order #*******-1

Ordered contacts Dec. 27,2023, they shipped but no bill was attached to tracking order to submit to my benefits. Contacted customer service on December 27,2023 was told an official receipt would be emailed before the day was over. Nothing came to my inbox.

Dec.28,2023 contacted clearly again about an official receipt, they finally sent it after telling them, " it's like you don't want my business, nor care about customer requests, especially an official receipt."

I was later issued a receipt by email, with an excuse they are having computer issues, now I'm gonna be honest I ordered contacts last June and that was the same excuse. Honestly at this point I think I may take my business else where, kinda silly I have to hound for something important.

I had a disappointing experience with Clearly.ca when I purchased a pair of prescription glasses. Unfortunately, the lenses repeatedly popped out of the frame, causing a major inconvenience. I reached out to Clearly to explain the issue with the frame, hoping for a resolution. To my dismay, they declined my claim and refused to either fix the problem or provide a replacement pair of glasses. This experience left me very dissatisfied, and I would caution others against spending their money with Clearly.ca.

Today is boxing day. They promote 25% OFF. However, their website spins and spins and then order not available. Only way to order is via optician. All good until checkout. Clearly -- Clariti - Singlefocal and 1.75. It worked 2 years ago. Since then stopped working. Calling them is endless holds.

Ordered prescription sunglasses after getting a prescription from my optometrist. They took 3 weeks to arrive and when they did, the left lens was defective. I could see better without them on! I called Clearly Canada and sent them a copy of my prescription, my PD distance as measured by the optometrist and they asked for a selfie of me wearing the glasses. I provided all three and had a reply the next day asking for another selfie but with different parameters and I shot another one. The next day received another reply asking for another selfie with more parameters. This happened three more times. I'll be going in to a Clearly store here in town and hopefully find someone that cares about their job. DO NOT USE THIS BUSINESS, SAME YOURSELF THE GRIEF.

The lenses are not adapted to my view at all. Very disappointed.

I ordered contacts and glasses. The glasses arrived with bent arms and twisted frame.
I called and the rep stated a return label would be emailed. I called a week later and asked again. This time waiting on the phone until I could verify label was sent to me.
When the glasses were confirmed returned to clearly the funds were not returned.They would not just take the lenses out and transfer into an unbroken pair. They said they do not do that that refunds would have to be processed. I asked of then would I get the sale price. The answer was no. I called and inquired about the return of funds 12 days later and was told it was still processing. 12 days later I called again and told another 5-10 business days. So I read of just putting lenses in another pair. I now have no money returned, no glasses and cannot order more ones because I need the funds back.

I sent in my return on October 7th and I continue to wait for my money to be refunded. Customer service acknowledged that my package arrived at the warehouse, but they will not refund my money. When I phone/email, they tell me they have sent an "urgent request" for my refund to be processed, but it doesn't happen.

I re-checked your fit guidelines. I realize that my face measurements and the frames don't work together. Can I do anything?

Got an email saying my order was delivered to my address when it actually wasn't. You guys had the wrong address. I went up the street knocking on doors and no one had it. Called you guys and spoke to someone who was checking for my order and said they would call back. They never did. I finally went to the post office one day out of curiosity to see it it was there and it was. They were about to send the parcel back because the address on the parcel did not exist which I explained to you guys. This was over a month ago and it's only now you are asking if I received my order. I have been a loyal customer for years and have ordered many pairs of glasses. Not ever ordering from you again. Very very disappointed

They sell low quality/fake contacts like splash on their website. They do not ask for any priscrption while buying but when you compain then ask for priscription with lots if conditions. They do not sell original manufacture contacts