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  • ClickYourScores

Overview

ClickYourScores has a rating of 1.21 stars from 33 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ClickYourScores most frequently mention free trial, and customer service problems. ClickYourScores ranks 69th among Credit Reports sites.

  • Service
    1
  • Value
    1
  • Quality
    1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • If this is there idea of good customer service I would give them a 0 rating because that's what they deserve.
  • I called them again after I noticed a $39 transaction in my account.
How would you rate ClickYourScores?
Top Positive Review

“It's not their fault...”

Bobbie M.
2/21/19

I have this service myself and love it! You all complain because you all forgot to cancel when it clearly states on the website when you sign up the trial end date what you will be charged if not canceled by trial end date and the number to call to cancel! The problem with this world is soo many people blaming everyone else for their own mistakes. Take responsibility for forgetting and stop blaming someone else because YOU didn't cancel. They didn't make you sign up for anything! YOU did that! Next time read because it's clearly stated on the website and I included a picture so everyone can see clearly who is really at fault! It sure isn't the company!

Top Critical Review

“These folks are BS! No stars!”

Chassity b.
8/1/18

Scam scam scam! These people are ridiculously rude! I signed up for a free 7-Day trial clickyourscores charge my account $39.90 when I call to cancel on the 8th day Robert informed me that he had issued a refund and also offered me a free 30-day trial. Which I accepted after days of anticipating a refund I called back and was informed that my account was placed under none refundable. Stay away from these scandalous folks!

Reviews (33)

Rating

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Reviews that mention popular keywords

customer service (5) account (10) 40 dollars (4)
Thumbnail of user chassityb2
1 review
0 helpful votes
August 1st, 2018

Scam scam scam! These people are ridiculously rude! I signed up for a free 7-Day trial clickyourscores charge my account $39.90 when I call to cancel on the 8th day Robert informed me that he had issued a refund and also offered me a free 30-day trial. Which I accepted after days of anticipating a refund I called back and was informed that my account was placed under none refundable. Stay away from these scandalous folks!

Thumbnail of user jamesg642
1 review
1 helpful vote
August 11th, 2018

I called my bank and told them exactly how I'd been scammed and this is the result https://cdn.discordapp.com/attachments/**************/**************/Screenshot_2018-08-10-20-19-14.png I'd advise you all to do the same... happened within minutes :)

Thumbnail of user jessicag314
1 review
0 helpful votes
February 5th, 2019

I did the 7 day free trial and was going to cancel the day before. I got really sick and was puking all day. I forgot to cancel and they would not refund me the money. They just kept saying its already charged so you cant get it back even though I did not even log in or used any of it. Customer service sucks!

Thumbnail of user bobbiem44
1 review
3 helpful votes
February 21st, 2019

I have this service myself and love it! You all complain because you all forgot to cancel when it clearly states on the website when you sign up the trial end date what you will be charged if not canceled by trial end date and the number to call to cancel! The problem with this world is soo many people blaming everyone else for their own mistakes. Take responsibility for forgetting and stop blaming someone else because YOU didn't cancel. They didn't make you sign up for anything! YOU did that! Next time read because it's clearly stated on the website and I included a picture so everyone can see clearly who is really at fault! It sure isn't the company!

Thumbnail of user chanitac
1 review
0 helpful votes
January 24th, 2019

If i could give zero stars I would total scam and fraudulent. You cant cancel from the website and then when you call to cancel and get a refund they act like they cant do it and you have to repeat everything as they act as if they cant hear you. I am contacting my bank. Scam scam scam

Thumbnail of user andreyc5
1 review
1 helpful vote
December 1st, 2017

Dont do any business with them! First it seems like they ask you to pay only $1 BUT they will charge your card next week for 39.90! So you get an impression that first time using their services is 1 dollar and they never warn you about next week charge for membership and no way you can cancel it online. I was sooo pissed when their agent on a phone just hang up on me! It never happened to me before, I was just shocked.

Thumbnail of user saucieu
1 review
0 helpful votes
December 26th, 2018

So you can't cancel from their website you have to call in to cancel. I just found out. Which is a bogus way to snag money from people, when it auto renews.
But it is no sweat to me because I have learned to use non-reloadable gift cards when I sign up for free trials through different websites. Luckily the card only has a remaining balance of 10 bucks which I am happily going to spend before the free trial is up.

Thumbnail of user hall295
2 reviews
7 helpful votes
December 28th, 2017

They charged me but I got a refund. You have to call their manager number which is *******615. It is the manager line so they cannot tell you know. Good luck and get your money back!

Thumbnail of user ramanag
1 review
0 helpful votes
January 29th, 2019

I called after my trail period to cancel my account. They charged me and cancelled my account. When I asked for refunded the lady said they can not issue refund on canceled accounts. I don't understand why she canceled account without giving refund.

Thumbnail of user cindyv18
3 reviews
10 helpful votes
August 28th, 2017

For anyone who wants to cancel I am putting the phone number I finally found after days of looking for it. *******735 Good luck trying to wait the 34 minutes and then trying to understand the customer service representative when they finally do answer. You get nothing more than you can get from one of your credit cards as far as credit scores go. If you want anything else besides one credit score and your credit report you will pay extra for it. This site is a joke, don't do it.

Thumbnail of user brieng
1 review
3 helpful votes
January 3rd, 2018

I called before my 7-day free trial was up and ATTEMPTED to cancel. A was overtalked by a female representative. I was under the impression I had canceled, it turns out I did not. I called them again after I noticed a $39 transaction in my account. I got another fast-talking representative, luckily I was able to cancel but when I asked for a refund I was hung up on.

Tip for consumers:
DON'T

Thumbnail of user sueb128
1 review
2 helpful votes
February 23rd, 2018

Ended up costing me $80. When I called to cancel my "membership" initially, I was told I was too late; two different agents gave me two different dates by which I should have called to cancel. I spoke to some fast-talking BS con artist, who assured me that I was going to receive $100 of groceries in exchange for my second fee of roughly $40. He showed me the grocery page, which language was very unclear. This jackass also told me that he talks to many crying, angry women such as I every day. Does that tell you anything about your business practices, I asked. Yeah, he said, that women can't understand --blah, blah. Back to the free groceries, the company sends COUPONS for groceries! The kind that you can cut out of newspaper, get online and many other places. So frustrated -- lost money that I CANNOT AFFORD

Thumbnail of user ginad98
1 review
0 helpful votes
September 21st, 2018

I just realized that they've been charging me $40 for months for a service that I didn't sign up for.
They are refusing to refund the funds, and I know have to dispute it with my bank.
A total fraud!

Thumbnail of user christinar91
1 review
1 helpful vote
May 2nd, 2018

They are unbelievably rude. I was never given an account. I found this out when I tried canceling my membership. I check my checking account one day and I have a payment taken out. I did some investigating and it was clickyourscores but its not clickyourscores that takes your money its another place then they tell you you cannot have your money back it is all your fault that this happened you are responsible. HORRIBLE HORRIBLE HORRIBLE DO NOT TRUST!

Thumbnail of user julien344
1 review
4 helpful votes
March 28th, 2018

This all happened cause I wanted a some "free" gold coins on the Gordan Ramsey cooking app. It took me this website to pay $1 for a "free" credit score report and of course I put my cc info in since it specified that I could cancel ANYTIME before they charge me. Sure enough I'm looking through my account to cancel or remove my cc information and low and behold I go to "account alerts" to find the number *******234. What f*******ing bs. Of course I call Discover and tell them everything which tell me that they've closed my account and that I will not be charged. Come 2 weeks later I get a charge for 39.90, go through this whole fiasco to attempt to get the charge reversed. I'm in a 3-way call with Discover and this scam rep for this site to who resolved to tell me that the number to cancel is clearly shown in 3 places on the website. FYI you need to be logged out to find this information. How CRYSTAL CLEAR is that. I still got charged even though the Discover rep asked if there was anyway they could refund me. Of course not. They're gonna keep my $39.90. I've continued to dispute the charge with Discover to do an investigation on this. BEWARE AND BEHOLD THESE PEOPLE ARE DIRTY.

Thumbnail of user devview
1 review
0 helpful votes
July 17th, 2018

A Total Scam. They never sent a reminder regarding subscription cancellation. And while the payment was still pending would not stop payment. Total $#*!s and crooks.

Thumbnail of user tylerj62
1 review
0 helpful votes
September 24th, 2018

This company is absolutely fraudulent and I would recommend staying away from them at all times. Apparently I was signed up for their trial service which I never knew about. When I noticed due to a $40 charge that came out from my bank, I contacted them first and was able to get the charge refunded and my account closed out. Remind you, this was about 3-4 days ago when this happened. The refund posted to my bank account and all was well. At that point, I thought everything was all good. Nope. This morning, I got another charge of $40 and here I am, cancelling my debit card to prevent this company taking out unauthorized charges.

This company also goes under "SCRSHIN.COM" which shows up in the bank statements.

Thumbnail of user elizabethr168
1 review
1 helpful vote
April 10th, 2018

They take your money they dont help you with nothing. They are very rude! STAY AWAY FROM THEM. I CALLED TO CANCEL AND STILL GOT CHARGED WITH A PAYMENT

Thumbnail of user morganar
1 review
0 helpful votes
September 13th, 2018

I signed up for the 7-day free trial, was charged almost $40 dollars once the 7 days was up. Then I realized they charged an additional 9.95. No explanation when I called, just that I was signed up for a promotional, one that I was not even aware of. Illegal. Before I could even get the question out I was already being forwarded to the survey portion. Which was also sketchy, as every other survey I have ever taken part in uses the question response for 'Do you feel that the service was good'? 1 being yes and 2 being no, well this company uses 1 for no and 2 for yes. I wonder if they are using the number pad incorrectly so as to get a better rating than they actually have? I wouldn't be surprised in the slightest! STAY AWAY these people are full of $#*!!

Thumbnail of user joanat2
1 review
0 helpful votes
October 9th, 2017

I tried to cancel my free trial which ended 10/8/17 but I didn't call ontime since it was 7pm and they stop calls at 6pm. I called at 9am they next day when they open and cancel my trial but they couldn't refund me for the membership fee since they said I didn't call before they close and on the terms it says something about that. I'm very upset they got me for the membership fee. I never had issuses with other cancellations I did that ended on a weekend. :(

Thumbnail of user jamesj501
2 reviews
0 helpful votes
September 21st, 2018

They told me for $1 I could get a 7 day trial. They asked for my credit card info. Then after I gave it to them, I was told iI would be charged $39.90 a month unless I cancelled my account before the 7 days were up. Then later they said they could add more fees or up the cost if they wanted to. I called to cancel. Was put on hold for about 10 minutes, Finally a girl answered and tried to give me a discount, or so she said, on the price. I told her I wasn't interested, just wanted my account cancelled. I asked her if it was cancelled, was told she had to process the info first. I have noticed that most all the complaints here have been filed say that they just kept charging their account after they cancelled. They told them they had no record of them cancelling. If they charge my account, I will not only report them to the BBB, I will also report them to the FCC and the Federal Trade Commission. You can do this by going to the FCC.com website Here's what the complaint sections says:
"If you choose to file an informal
Complaint with the FCC about an Internet-related issue, we will share
The information you provide, including your name and contact
Information, with the Federal Trade Commission (FTC). Your complaint may
Be used to investigate cases or in a legal proceeding. More information about how we use your data is available in our Privacy Statement.
If they charge my account, that's exactly what I will do. These people need to be shut down and jailed.

Thumbnail of user jrcameronr
1 review
4 helpful votes
October 26th, 2017

I did cancel on time they still took the 39.99 off my card I am a disabled woman i have children. I am on a fixed income the money they took was my bill money. They lied said they put in for my refund they have never given me anything back or called texted nothing the rep said he was the manager wouldn't help me at all gabe me a address to write to still no reply DO NOT USE THESE PEOPLE I had to report them to the better business bureau I will cause them as much trouble as they caused and I blasted them on social media

Thumbnail of user kristaz1
2 reviews
4 helpful votes
December 30th, 2017

The same and identical to freester.com it just showed me the earn money survey section this is freester watch the f out they are frauds to the core they payed me 100 then told me i owe 34 $stole money without my permission and now i ended up in the circle again i ll be canceling and changing my info to fake stuff or alialses to protect me hopefully until then

Thumbnail of user gilliank7
1 review
1 helpful vote
February 5th, 2018

Reporting to bbb they said that it was only a monthly fee of $1 then sent me an email saying I will be charged monthly 40 DOLLARS! This is a complete scam I'm calling my bank tomorrow and letting the. Know I got scammed to cancel my card and send me a new one and then I will be trying to contact the company tomorrow and let them know if they charge me when they tricked me my bank will be coming after them for the money they take, I will also be recording the conversation on speaker I will tell them they're being recorded and that I'm contacting the better business buro... I will also be filing a fraud lawsuits against them if they refuse to cancel the subscription they signed me up for automatically...

Thumbnail of user adamf120
1 review
0 helpful votes
December 12th, 2018

Like most reviews I see here, i too signed up for the 7 day free trial thing. I honestly didn't know there was an auto subscribe afterwards. Out of site, out of mind, here I am in December, see a 39.90 charge. I look it up, find the Clickmyscores.com website. I call to cancel, they say they'll issue a full refund, but I have to call back before the next billing date. They can't refund AND cancel at the same time, because, reasons? They also said I had SSC protection up to a $1million, AAA services, grocery coupons. But NEVER did I get anything saying I had these services. It's like they anticipate people calling to complain, drop these "benefits" and try to dupe people into staying, then promising the same services, but at a deep discount. This is totally my fault for not understanding what I signed up for, but what the heck is a business like this doing?

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