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  • Cocolife

Overview

Cocolife has a rating of 1 star from 15 reviews, indicating that most customers are generally dissatisfied with their purchases. Cocolife ranks 296th among Daily Deals sites.

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Top Critical Review

“Ordered May 28 still not here”

Danielle O.
7/1/20

I ordered my product on May 28 still haven't received it & it's July 1st smh. When you email customer service they always say it's on it's way just be patient my tracking hadn't even updated since May after I come back from trip for 4th if it's not here I'm just gonna claim fraud with my bank & get my $$$ back!

Reviews (15)

Rating

Timeframe

Other

Thumbnail of user danielleo65
1 review
0 helpful votes
July 1st, 2020

I ordered my product on May 28 still haven't received it & it's July 1st smh. When you email customer service they always say it's on it's way just be patient my tracking hadn't even updated since May after I come back from trip for 4th if it's not here I'm just gonna claim fraud with my bank & get my $$$ back!

Thumbnail of user sandrad956
1 review
0 helpful votes
July 1st, 2020

I never received what I order. They send me a track number two months ago. I guess the merchandise never left China.

Thumbnail of user kevynp
1 review
0 helpful votes
November 26th, 2019

I purchased a pair of cargo pants from them. The first pair was exactly as advertised.
I then purchased two more pairs in other colors, and they were not the same brand or model. I emailed them, they then sent me two more pairs of pants which neither fit nor were the same brand or model. Basically they sent me 4 pairs of junk that didn't fit and when I complained, they wanted me to return them for a full refund but only if I paid $20 for shipping. I pointed out that it was their issue and they never relented. Don't buy. They are scammers

Thumbnail of user amyl362
1 review
1 helpful vote
April 23rd, 2019

Just like the other reviewers, I purchased 2 pairs of size Small pants, but received 2 pairs of size Medium pants. They absolutely refuse to acknowledge their mistake (even after I sent them the photographic proof showing the clothing size tag they requested) and are only willing to offer me at first a 20% refund and then came back with a 30% refund and I can keep the pants. Um, no. I want the correct size pants that I paid $60 for! I'm currently disputing the charge with my credit card company.

Thumbnail of user sij6
1 review
1 helpful vote
March 24th, 2019

I bought two pairs for £60 when they finally arrived I was shocked to see there was she'll suit material, and in XL even tho I wanted medium! And they don't reply to any of my emails, FB needs to look into this! Fuming not the word DO NOT BUY!

Thumbnail of user paigen13
1 review
1 helpful vote
April 2nd, 2019

I ordered pants several weeks ago. I didn't receive them, so I sent an e-mail, which is the ONLY way to communicate with them. I got a response saying they were backordered. Still nothing. Then I got an e-mail saying they were shipped and gave a fake tracking number that goes to nothing. I've sent SEVERAL e-mails and have gotten zero response and no package. Had to file a dispute with Paypal. Don't buy from this company.

Thumbnail of user ashrafa21
1 review
1 helpful vote
March 23rd, 2019

I gave them 1 star because I can't do less than that. We ordered some stuff from there store and I emailed them more than 5 times and no answer. And after 12 days they told me that they shipped my order, later on I replied to their email and told them to change the size, they said we can't then I asked them to cancel my order and they refused to change the size or to return it. My first and last time I will use this store even I'm going to tell everybody I know to don't use this store

Thumbnail of user billl232
1 review
1 helpful vote
May 12th, 2019

I ordered a pair of pants 34 x 30 & they sent me 34 x 32, which is too long so they said they would send me the correct pair. The next day they said they were out of stock and they would refund $9 of the $39 I spent. I said unacceptable and they said if I mailed them back it would be at my cost. I ended up taking a $20 refund since I was getting nowhere and PayPal was no help. I have never had a vendor who was wrong and admit it not issue a refund - extremely poor service and I would recommend staying away from them.

Thumbnail of user patrickh250
2 reviews
1 helpful vote
April 19th, 2019

I ordered the Rip Stop Pants with matching belt. I received the belt several days late and no pants. When I contacted them they told me to send picture of defective item to be approved return. When I explained again they told me I got what I ordered. I sent them the invoice and they went back to me needing to send them pictures of defective item. I purchased through Paypal and when I explained to Paypal they contacted seller who provided tracking number for the belt I received and Paypal found in their favor. I am still arguing with Paypal.

Thumbnail of user michalv1
1 review
1 helpful vote
April 21st, 2019

Took forever to get the pants I ordered, then I received completely different size, and they don't want to refund the money. All they offer is 20% off of something I can't wear. Terrible customer service.

Thumbnail of user jimh498
1 review
1 helpful vote
June 10th, 2019

7 to 10 day shipping... A JOKE. It will be 6 months and nothing. These folks are crooks and will probably just turn up with another scam site. This is why we all do business with Amazon they verify their vendors better.

Thumbnail of user sarahh219
6 reviews
17 helpful votes
February 14th, 2019

This company is a SCAM. A couple of months ago they had a different name, and changed it when that scam ran dry. They purposefully send you the wrong product and tell you they are happy to refund you but YOU have to pay to return it back to China. They know this will cost more than the refund and people won't do it. People also won't do it, since they send you the wrong product THEY are responsible for correcting this issue. ABSOLUTEY DO NOT BUY FROM THIS COMPANY! Or Top Stuff Store their previous scam.

Thumbnail of user taylorj44
1 review
1 helpful vote
May 5th, 2019

As long as you don't expect to get things that fit and want a tedious (impossible) return policy. Then this is the company for you!

First off, due to their China supply chain it took five weeks for them to even ship the items ordered. Second, they were too tight in the upper thighs and glutes. So much so that I could not squat in them. For "tactical" pants this is comical. When I reached out to their customer service. They would not move forward without pictures of pants that don't fit. They offered me $3 refund for a $175 order. They are a joke of company. The joke will be on you of order from them!

Thumbnail of user perlaf2
1 review
1 helpful vote
April 1st, 2019

I ordered 2 pairs of pants since March 7th, almost a month later I haven't receive them, neither any answers to my emails or messages through my PayPal acccount. Also they sent me a message saying my order was on its way with a FAKE TRACKING NUMBER.

Thumbnail of user rhondas188
1 review
1 helpful vote
July 30th, 2019

Facebook should be more selective about the vendors they advertise for. This company is out of Thailand and they finally sent the ordered item a month late. It did not work, they sent another one, which also did not work and not as ordered. I've disputed it with my credit card company and they claim they offered me a refund when I send the item back. They have not offered a refund nor a return label. The cost for me to send it back would far exceed the amount I'm disputing. I wish I would have read reviews before I made this impulse purchase. I only hope others read these reviews before they think to buy from these scam artists.

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