• CopyFaxes

CopyFaxes

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Overview

CopyFaxes has a rating of 4.57 stars from 28 reviews, indicating that most customers are generally satisfied with their purchases. CopyFaxes ranks 2nd among Fax sites.

  • Service
    6
  • Value
    5
  • Shipping
    5
  • Quality
    5
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
How would you rate CopyFaxes?
Top Positive Review

“Reman HPp3005n printer”

David D.
11/10/23

My existing workhorse printer went bad so needed to replace with the same model due to system issues. After doing some research, and seeing all the positive reviews, ordered a remanufactured replacement form CopyFaxes. Really good experience, even though needed some help on back end. New my install would be tedious, reach out, they promptly guided me to a fix of my issue. The sale, help after sale and promptness gives me no reservation in giving a 5* rating. Thanks

Top Critical Review

“Smooth Thieves!”

Reggie G.
3/29/21

They get you in with the parts and then price gouge you. They sound really good over the phone but they dont care. Trust me I know, I ordered 4 printers from them, it had a bad drum they wouldn't replace. They tell you one price over the phone and then change it on the invoice and wont credit you. Si/Kevin

Reviews (28)

Rating

Timeframe

Other

Thumbnail of user whitesmile1958
1 review
0 helpful votes
November 10th, 2023

My existing workhorse printer went bad so needed to replace with the same model due to system issues. After doing some research, and seeing all the positive reviews, ordered a remanufactured replacement form CopyFaxes.
Really good experience, even though needed some help on back end. New my install would be tedious, reach out, they promptly guided me to a fix of my issue. The sale, help after sale and promptness gives me no reservation in giving a 5* rating. Thanks

Products used:
Printer

Thumbnail of user jamesg3653
2 reviews
1 helpful vote
June 2nd, 2022

PURCHASED REBUILT HP COLOR LASER PRINTER FROM COPYFAXES.COM AND COULDN'T BE MORE PLEASED. ORIGINAL SHIPMENT HAD DEFECTIVE PIC WHEELS AND THEY IMMEDIATELY REPLACED THE ENTIRE UNIT. CUSTOMER SERVICE AND SATISFACTION CANNOT BE BEAT. BEST ONLINE PURCHASE I'VE MADE IN OVER 28 YEARS. I TRUST THIS COMPANY AS WELL AS THEIR OFF-SITE SERVICE VENDOR

JAMES G. / CANTON, GA

Tip for consumers:
BEST EXAMPLE OF HONOR AND QUALITY CUSTOMER SERVICE OF ANY ONLINE VENDOR. TRUST THEM TO 'MAKE IT RIGHT' EVEN IF THEY LOSE MONEY.

Products used:
HP COLOR LASER PRINTER

Service
Value
Shipping
Quality
Thumbnail of user laurap1791
1 review
0 helpful votes
October 28th, 2022

So glad that we found your company to acquire our printer. Now we know who to call to take care of our future needs.

Thumbnail of user johnw594
1 review
1 helpful vote
January 5th, 2017

Express response via email. I wanted to change my shipping address, I emailed customer service, within an hour it was sorted! Super impressed!

Thumbnail of user reggieg17
1 review
0 helpful votes
March 29th, 2021
Verified purchase

They get you in with the parts and then price gouge you. They sound really good over the phone but they dont care. Trust me I know, I ordered 4 printers from them, it had a bad drum they wouldn't replace. They tell you one price over the phone and then change it on the invoice and wont credit you. Si/Kevin

Tip for consumers:
Initial buy is good, but they just want to take your money.

Products used:
Konica Minolta Bizhub 4422
Konica Minolta Bizhub 4000i

Service
Value
Shipping
Returns
Quality
Thumbnail of user cookieec
1 review
0 helpful votes
April 4th, 2017

... that even if i don't have any idea of what printer i need, Sy is always there to give advice and help me with my decision making. One up for Sy!

Thumbnail of user simonc74
1 review
0 helpful votes
January 23rd, 2017

Great after service, I wasnt sure how to install my new toner. Kevin assisted me over the phone. Thank you CopyFaxes for being there and going over and beyond!

Thumbnail of user billw185
1 review
0 helpful votes
February 13th, 2018

Choosing a new copier is not an easy task, but when purchasing from copyfaxes it was pleasantly simple. I chose to call in and speak to the reps who were eager to help find me the best copier at the best price. Awaiting its arrival.

Thumbnail of user bills149
3 reviews
16 helpful votes
April 27th, 2017

Buying online can be scary but this is a great seller that actually over-delivers. We are very satisfied and would not hesitate to do business with this company again in the future.

Thumbnail of user allang35
1 review
0 helpful votes
January 23rd, 2017

Excellent service, my emails are always answered in a timely manner. A company that cares for its customers, is a company I trust! Well done to all those at Copyfaxes!

Thumbnail of user volg
1 review
0 helpful votes
March 21st, 2017

Had a super experience with these guys. I tell all my friends to use them and they all say these guys are great!

Thumbnail of user eb565
1 review
0 helpful votes
November 24th, 2016

Sy expertise in the copier and printer field is 5 star! His friendly nature and helpfulness ensured a smooth transaction all round.

Thumbnail of user ericj62
1 review
0 helpful votes
February 8th, 2017

With confidence knowing you are in good hands all the way along. With lots of experience these guys know what they are talking about ;)

Thumbnail of user datacov
1 review
0 helpful votes
May 3rd, 2017

Call in and speak to the customer reps, they are great! They are experts in the products and will go over and beyond to help you.

Service
Thumbnail of user georget123
1 review
0 helpful votes
May 10th, 2017

Thank you once again to copyfaxes, your assistance and prompt delivery keeps me returning again and again.

Thumbnail of user ellenc43
1 review
0 helpful votes
December 4th, 2016

I had an issue with my order, but Sy was able to put it right quickly and efficiently. Thank you!

Thumbnail of user georgek90
1 review
0 helpful votes
October 11th, 2016

Always great assistance in selecting the suitable machine. With much appreciation

Thumbnail of user bettyw44
1 review
0 helpful votes
December 7th, 2016

Love their prices, love their service and love their products!

Thumbnail of user williamj73
1 review
1 helpful vote
January 17th, 2016

Thank you to all at copyfaxes for a pleasing experience. Helpful sale reps and low prices keep me coming back..

Thumbnail of user chrisw207
1 review
0 helpful votes
November 24th, 2016

Fantastic range of products all at low prices. And to top it off my order arrived before expected!

Service
Value
Shipping
Quality
Thumbnail of user susanl147
1 review
0 helpful votes
November 5th, 2016

Unbeatable prices and great selection.

Thumbnail of user jeffreyw31
1 review
1 helpful vote
October 29th, 2015

Tom on the chat line was superb answering all my queries on the warranty and shipping info. Way to go CopyFaxes!

Thumbnail of user md642
1 review
0 helpful votes
March 2nd, 2022

Copyfaxes shipped me a badly packaged, broken printer. An accessory was also missing. They were uncooperative and aggressive when I called to discuss. I returned the printer and they finally made a partial refund. After numerous emails, they finally agreed to make full refund, but weeks later they have still not issued it.

Thumbnail of user jenniferb1981
1 review
0 helpful votes
December 1st, 2020

NEVER ORDER FROM THIS COMPANY YOU WILL BE THROWING AWAY YOUR MONEY! Horrible! Horrible products, horrible customer service! And if you do get your (broken) printer - good luck, they will refuse to help you!

Thumbnail of user philf15
1 review
3 helpful votes
July 25th, 2017

Ordered a multifunction printer from this site and thought I was saving about $25 bucks over everyone else. After I placed the order and they had billed my credit card, I received an email requesting that I contact them about the order. Upon doing so I was informed that the Canon I had ordered was not in stock, in fact they stated that no one in North America had the printer in stock. Called BS on this, requested a refund and successfully placed an order within an hour with another vendor. Long story short, they tried to sell me another, more expensive printer than what was advertised by them, and lied about stocks for other merchants in an attempt to keep me on their site. Most dishonest group I've run across in a long time, and will not recommend or use them for anything in the future. Buyer Beware.

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