CreationWatches

Bought a Seiko automatic watch from these people in November 2023. It worked fine during the day, but always stopped at night, usually between 2am to 3am Always tried to do lots of wrist movement to make sure it was fully wound. Contacted Creation, they said as its new, it would take time to settle-- what a load of rubbish! Takes then ages to reply by the way.
They wanted me to fund the return of the faulty watch, so throwing more money at it. And would they deny receiving it? -so didnt
Now stuck with a new watch which doesnt do what it should
Avoid buying from these people!

I had a very bad experience with my order due the idiocity of DHL which they returned the parcel back after 2 days of sitting in a parcel shop.So my order was made on June and I got my parcel on September after resending it.I paid about 24 euros toll.The product came well packed and iam satisfied.Conclusion.Its not worth the wait and you don't get a better bargain from this shop because of the tolls.

I placed an order 4 days ago. They neither sent the order nor respond to e-mails. I can't cancel either.Everyone stay away from this shop

What to say about orient ray 2... just awesome. Realy high quality, nice movement and finishing.

I ordered a watch for delivery to Portugal, but after months of follow-up, the latest update is that it's stuck in customs. It's been three months without any further information. The company advised me to directly contact customs, providing a phone number that goes unanswered. I requested a refund a month ago, but since then, all communication from their side has ceased. In conclusion, there's a risk that shipments can get delayed indefinitely in customs, and the company does not assume responsibility to assist in resolving such issues.
Order No: *******
Shipping service: Registered Airmail
Tracking number: RT*******SG

I purchased a watch from these people and paid for 4-day delivery via FedEx,
But 4 days later it hasn't even shipped.
They sent shipping info to DHL. Not a good start. DHL is just plain awful and is supposed to be the "free shipping" option.

Contacting Creation Watches is a royal PITA. There's no US phone number and
Email responses are slow.

If this watch ever arrives, they will need to refund me the FedEx fee.
Every time I check on the order I need to fill out a "Captcha,"
Even when logged in and accept their browser cookies.
This is designed to frustrate customers so that they get tired of tracking late
Or forgotten orders.

If you buy a watch from the Creation Watches own website (not eBay or Amazon 3rd party)
Service will be markedly worse. At least I used PayPal with a good credit card
With charge-back possibilities.
I'm not worried, but I don't appreciate deception.

Imagine arranging for a return to Singapore for a defective or damaged watch!
Sticking pins in my eyes would be more fun...

I have multiple years of experience dealing with CreationWatches. They are always fast in everything: customer service, shipping and (if needed) refunds. The watches they sell are sold at great prices, can't argue with that. See you next time!

Scammers! They say it's free shipping even though it's not! Upon delivery of the goods, you will be charged 40% of the cost of the goods duty! Buy a product a little more expensive in another store with real free shipping, but you will not overpay 40% of the cost for duty! Avoid Creation Watches scammers, these have NO free shipping, they are scammers! Overpay 40% of the cost of the goods bypass them!

One star is too much. I buy a watch as the site says free delivery and ask them about the costums fees they reply thats very low but when the package arrived in greece i had to pay double the price. Ask them to sent it back and refund me as i haven't took the package yet and the accepted. It's been over a month since they took back the package they doesn't give my money back and also they reply to mails with auto response that they working with their team for that. I will report them to the competent authority of their country

Thanks everyone!
I have ordered a watch at CreationWatches. Com and received it after five days by FedEx with full box and papers... It was really a nice gift at this price... This was a my great experience... In general everything is OK! I appreciate their services and sure that... I will come back for the next purchases!
From Vietnam.

The watch was well packaged and delivered without any damage. It looks and works exactly as it is supposed to. The delivery took a while, but I assume this was more on the part of the postal service rather than the store itself. When contacted, CreationWatches responded promptly an in exhaustive manner. Worth recommending.

I have bought a nice SEIKO SNK809. The watch is brand new and has come with its card all the papers. The final price considering the custom fees was the same as the average price you can find on the web.

They shipped my purchase to another state. I wrote a number of very clear emails and received the same form response that didn't address the problem.

It's hard not to think this company is not legit. The phone number listed on their website never works and their listed NYC address is an apartment building.

This is a vintage style watch, kind of nostalgic. Very accurate, gained around 1 second in 10 days. Like it. Has accually 3 watches inside: 2 digital and 1 with analog hands. Small size fits well to my wrist. Numbers could be bigger, or I maybe need glasses.
Like it.
Cost me only 25 euros including registered mail. It took a while until it arrived, but its fine.

My shopping experience was awful for two reasons:
1) CreationWatch did never mention I had $ 99 customs taxes to pay in addition of the watch price (#!@! Grrr)
2) The shipping partner of CreationWatch, DHL, was as bad as it can possibly be: the delivery kept delayed and hold on for almost 5 days in the DHL facility close to my place.

So I'd say (trying to keep polite) that you better stay away from that website and rather shop ANYWHERE else.

I, like many, have not received a single thing from this company. They are happy to take your money but you have no chance if it goes wrong. No refund, no communication and the same stock answers... Look at the response's to similar reviews - "We always try to give best service to our customers. We regret inconvenience caused this time. We have started process with SingPost, please give some time once complete process will refund you soon."
This is a lie - I have had this response for months.
Don't let creation watches steal you money
The watch I bought may not have been a lot of money for some but it was for me. It was a birthday gift that didn't come in time, then it was a
Christmas gift that didn't come in time. It's now February, maybe I'll get it in time for next Christmas? Maybe not...

10/10 Customer service, what can I say other than I will be back to order very soon! Watch arrived in the time scale and was the cheepest I could find.

My watch arrived late this afternoon which is amazing since I only ordered it yesterday morning! Everything looks great with the Seiko SRP777 and it even came with the original box and papers which was a nice surprise! I would happily recommend creation watches to others and look forward to buying more watches through them in the future.

Thanks Creation Watches, I'm really impressed with the experience!

After ordering a Seiko watch I was surprised how fast the shipment was processed. I had to pay national tax when my national customs handled it but through DHL that was done on line as well. Overall very good and fast handling. Enjoying my Seiko. Thanks CreationWatches!

Always be prepared to lose money when buying from Creation Watches. They offer low prices but poor customer service. Even if they send you a faulty watch, they will refuse to pay for return shipping costs.
I bought a Seiko SRPB39K1 with an automatic movement that can be hand wound, but the crown would not wind the watch. I had to return the watch at a cost of $30 AUD. I wanted a replacement but none were available. Creation refunded the purchase price but still left me $30 out of pocket.
Be aware of their conditions before you give them your money.

I ve ordered a Seiko on January, package was lost, or stolen, before the french Postal service had it. I tried to contact creation watches, but the only answer I got is "we re taking this seriously, there is an investigation". Since then (4 months), no replacement watch or refund... Previous times I had confidence in this company as watches (3 times I bought orient) came quickly and were insured by PayPal in case of problems. I didn't need PayPal protection as watches arrived.

Edit: finally had a refund so changed the review to 3 stars as they are not responsible for loss of packet, but the time lost was very long

It took over 3 weeks for my product to be delivered and when it was "delivered" I had to pay an extra £11 due to them not putting enough postage on the parcel.
Within the 4 weeks I was waiting for my parcel I emailed the customer service team 3 times, and request contact through the form online and received no response - nothing at all. Also tried the customer service phone line 6 times and nobody even answered the phone.
Parcel finally arrived and it was a plastic bag wrapped in duct tape.

My watch arrived quickly (within 1 week), in new condition and with original box and paper as intended. Very happy about the purchase experience, customer service as well as price.