Crunch Fitness

THIS PLACE IS A COMPLETE RIPOFF! My son signed up for a membership in February right before covid hit and they were charging me a monthly service fee of $19.95 and then even an annual maintenance fee of $ 49.00 throughout the time period when they were closed for Covid-19. Every time I called to cancel the membership the gym was closed and unable to be contacted. I would not recommend this place to anyone! Poor customer service as they would not refund me my money.

This location is a black brother only if you get harass from back members the black manager take their side and if you are a Jew worse the manager is a antisemitic, trainer the are the last. On the line not really professional they keep quite to don't loose the commission. After changing to equinox. I realize that crunch is a $#*!hole and is not much cheaper either since the place is a shut hole and the equipment as per. The services are old and dirty. Be aware of the location and check equinox or other gym before you get hook from the manager and the Brazilian George santos in charge for the trainers. This location is black life matter only. Brotherhood

If you aren't able to go into YOUR facility in PERSON, canceling requires CERTIFIED RETURN RECEIPT with a tracking number ($9 Post Office fee) AND THEN Crunch will STILL charge you and act like they never got it and make you produce the PROOF (assuming you didn't throw it away thinking it was handled) which will require more phone calls (mine took two more, since staff #1 didn't care and blew me off). I had thankfully kept my post office receipt showing that Crunch indeed did receive my handwritten cancel request because they were going to make me write another one and go to the post office again and pay another $9 to repeat the process but I happen to have a scanner and was able to prove it. RIDICULOUSNESS - a gym membership is this difficult and they've since charged me $12.95 TWICE ($26). I don't recommend this company, they have unethical business practices that not only inconvenience you, but also they don't treat you with respect when it's time to cancel. I am taking the time out of my busy schedule to write this review because I hope it helps at least one person to choose a gym that treats people with decency, even/especially when canceling. I moved states and there aren't Crunch's in my new state. BTW, they SAY it's easy to cancel and I promise you it's FAR from the truth. Don't believe them.

My boyfriend and I switched from Planet Fitness because we wanted to try Crunch Fitness when a location opened up near our work. I could leave a 20 page review about all the great things that this gym chain has to offer and it still wouldn't be everything. Crunch is absolutely amazing. The equipment is wonderful and well maintained. There is an amazing variety of machines and there is something for everyone. I focus on cardio and my boyfriend focuses on strength and we both feel very fulfilled once we leave the gym. The staff is friendly and helpful and the gym is clean and makes everyone feel welcomed. A family member of mine is disabled and he has anxiety but always feels welcomed when he goes to Crunch Fitness. Also, it doesn't matter whether u are a novice or experienced gym goer. Whatever your Fitness level...Crunch Fitness can accommodate. I've been to many gyms: Everyday Athletes, Etown Swim and Fitness, Factory, LA Fitness, Esporta, Gold's Gym, Ballys etc. But Crunch stands tall above all of these. The main reason why I continue to support Crunch Fitness is simple:Tyler Gress, the area director for Kentucky and Indiana. Tyler is very professional, compassionate, and cares about the Crunch Fitness members. He is always ready to offer a helping hand and he makes everyone feel valued and seen. He talks to you as if you are a friend and if there is ever an issue he will resolve it for you quickly and efficiently. Tyler Gress is definitely an asset to Crunch Fitness and deserves all the recognition and praise in the world. Whatever he is being paid should be doubled and he deserves a promotion. He is definitely one of the greatest human beings that I have ever met in my entire life. I continue to call Crunch Fitness my gym of choice because of Tyler and because of the wonderful things that Crunch has to offer. I am losing weight and feeling great. I continue to tell my friends and co workers about my gym experience and they have started to sign up to become members of Crunch as well. In addition to many machines, there is also classes, saunas, and hot yoga at some locations. Anyone interested in Fitness should definitely give Crunch Fitness a try. I love the outerloop, middletown, and fern creek locations the most. The staff at these locations are also amazing.

After contacting the BBB, I received 2 t-shirts in the mail from Crunch Fitness and I really appreciate that!