Daily Chemist

Medicines do not arrive, trying to speak to them is impossible, you ay for next day delivery and 1 month later it's not here. Automated voice tell you the system is having issues and they will call you back, never happens. Do not use these scammers

Last summer I placed an order for period delay medication, which the website claimed was in stock. I received an email saying my order had been dispatched. I waited two weeks before chasing it up, at which point I was told the product was out of stock. I asked for a refund and got no response. Nearly two months later, after I let them know I would be opening a dispute with my credit card provider, the product finally arrived - much too late. I'm not sure if it's incompetence or a deliberate attempt to scam customers, but either way, avoid!

Take your money for orders they don't have, endless promises, FALSEHOODS, try to tempt you back with offers free delivery, ha ha that's a joke trying to get it, TRYING TO GET REFUND,
KEEP CLEAR WOULD BE MY ADVICE

I was told my refund is on the way about 20 times and nothing I keep getting fobbed off with lies because they are criminals and don't care about ripping people off stay away from this sight and shop some where else I am so pissed off and angry you are all useless incompetent people who don't no there job I better stop now befor I smash my phone u don't even deserve 1 star but u make me give u something

Never send any medicine, won't call you back, looking at the internet reviews looks like a SCAM company. Promised me 3 cal backs never got any of them, wouldn't even tel me what time their working day was, why? Because they don't have one its all a big scam

I've had some issues in the past with other online pharmacies not delivering what they promised, but this one was a breath of fresh air. The website was easy to navigate, and the checkout process was a breeze. They also had some great discounts and deals which was a bonus.

Avoid at all cost. Goods not delivered. Refund not given! On 31st March 2023, I placed an order, immediately the order status changed to despatched. On 12th April I called and was told out of stock. 5 emails, 4 calls and 3 weeks later I still have not received the refund. Clearly, they do not intend to issue a refund. Please do not use this company, it really is not worth it to save a few £££s.

Ordered 3 Ventolin inhalers before i read the reviews and thought what have i done as there were so many negative ones. Items arrived within 4 days so panic over!
I needed Ventolin as my doctor has started giving me CFC free ones which i think are useless
Cannot fault the service, i would say buy with confidence, thanks Daily Chemist i can breath!

CONTACT ACTION FRAUD
She is running a scam company. Customer services rarely pick up the phone and are incredibly rude. The refund process is a scam from start to finish. Management is nowhere to be seen, and Dr Rani, never replies to emails regarding complaints; this the company should be struck off. Their practices are at best suspect and at worst criminal. Note Dr Rani runs a number of companies and uses different names

Placed an order online and paid extra for 48 hour delivery. Goods were never received. No update as to why. They have kept my money. Unable to contact them. Other reviews on various sites have similar experiences. Looked the company up on official Government website - others customers may find this informative. Spoke to my bank re them trying to do a section 75 on credit card. Not sure how much I can actually put on here but suffice to say I'd avoid them like the plague!

On 26 June, I placed an order with Daily Chemist, for which £192.33 was deducted from my account the following day.

Having still not received the item in over three weeks (!), I emailed them today, only to get a response back that my order had been cancelled. It was only after I emailed again asking for a refund did I receive a phone call back to inform me that my refund would be processed.

This is appalling behaviour on the part of DAILY CHEMIST:

1. That they did not inform me that my purchase was not going to be honoured;
2. That they took my not-insubstantial amount of money anyway;
3. That they did not (still not received although I accept it may take a couple of days to process…) refund me until I pursued them... (!)

In short, poor and frankly dishonest, service.

Apparently my experience is not unique...

Besides, (giving them the benefit of the doubt...) they - when they responded to my enquiry by informing me that my order had been cancelled - could have apologised in the first place, and seek to assure me that they would be refunding me forthwith. Instead, no mention of a refund - but a 10% discount voucher towards another purchase from them...

Had I not picked up on the fact that they had already debited nearly £200 from my account THREE WEEKS ago, I am not confident that they would have returned it to me without further pursuance...:-((

Date of experience: July 19,2023

If i could give 0 stars, I would. Bad service that rip people off. Avoid like the plague. They will take your money and not send what you ask for. Customer service is horrendous.

This is a disgraceful company that purposefully refuse to refund you for as long as possible. They only refunded me for a medication that was out of stock once I threatened to report them to the Pharmacy regulators. This process took over a month and involved more than 15 phone calls and emails.

Well I must say after placing order for ventolin inhalers, then reading negative comments I was nervous. However order was received in good time. Well done

Ordered twice same order, no response/acknowledgement. Will check my bank to see if they have taken my Visa payments. Their phone line doesn't work or their email, The Google street picture is of an anonymous carpark in a business park with no sign of "Daily Chemist".
Will inform fraud office and police unless I receive the goods or a straight refund immediately.

The worst customer care service I have ever received. They take international orders but can not ring international numbers. I have had to get in touch 20 times via phone & email to receive information on a delayed order (30 days late). Still no information and they have €300 of my money. Medical negligence.

I ordered a Semaglutide pen and 2 weeks later was told I would need to be supplied by them tablets first for over £200 before I could get a pen. I purchased the tablets and they did absolutely nothing….,,,I ordered a pen after completing the tablet course but after 2 more weeks I'm told they only supply them to NHS patients first…….in other words they don't have the Semaglutide pens ……….steer clear of them, it's a scam

Sadly I've been scammed by this company I wish I'd read the reviews before placing my order. I've phoned them several times but they tell you complete rubbish and the goods have never been received. Avoid at all costs.

I paid for an express delivery for the Ozempic treatment and the company has said that they sent it and blamed the post Office for it but the post office has said that the company has never contacted them, I have spent so much time and effort trying to get my goods or my money back and Daily Chemists just keeps saying to go the Mail office something that I have done for weeks now, Avoid this company as you may as well throw your money down a drain as you will not receive the goods or your money back, Avoid avoid avoid.

I ordered an ozempic pen but after a month of waiting and still not receiving it I asked for a refund. The refund was apparently processed 5 weeks ago however I have still not received it: I have phoned the company multiple times and every time I am told they are busy and will call me back however I am still awaiting a call back: I phoned again yesterday and spoke to a very cheeky woman who told me it was my banks fault I hadn't received the money, looks like it is a scam company: I have lost out on £205!

No such company, scammers. Ordered next day, no delivery, they don't answer phone or emails, avoid fraudsters

I placed and order for inhalers before reading reviews. After I read the reviews I thought I had just wasted my money and nothing would come. To my suprise the inhalers arrived within 48 hours as promised and are the correct inhalers and appear to be working fine.

Don't touch this con. I placed one order which they cancelled saying it was out of stock... but obviously kept my details as I've started getting charges of, £5.99 on my credit card marked as 'on line'.
My c/c company told my it was Daily Chemist and suggested I contact them. They deny its them! Saw on another review site that I'm not the only one this has happened to.
Am now going to inform my Credit card company (Tesco) and the Police. This is out and out fraud.