Daniellyonscatering

He ruined my wedding because of following reasons, but never apologized on the day of. He finally admitted his mistake when I send him a letter three days after my wedding day. Until then, no response, no efforts to try to fix the problem.

1. He was short staffed. I had 190 guests, and he only got 6 servers to cover all. He never brought up the concern on this, but ALWAYS assured us that it would be taken care of. Then, complained to me when I send the letter that his servers worked so hard. He was the ONE who made his servers to have tough time to serving 190 guests. They even had to take off the plates, prep the food on the plates. He tried to say that he had hard time covering those amount of guests BECAUSE ME adding more? THEN, why wouldn't you stop me adding more if you were so sure you cannot handle that? You confirmed it is no problem adding people, even signed on the contract, and got paid. I don't think I'm the problem here.

2. He said "2 hour serving time is excellent" for "Plated" meal. I never heard of this logic. Is any catering company taking this long to serve guests? He took an hour and 12 minutes to serve the entree meal from the salad. I do have all the evidences recorded from the venue since they have CCTV. Thank GOD!

3. He finally told me "plated" meal takes longer than "buffet" 3 days after my wedding day. NOT even on the contract day, not even on the wedding day. But ONLY when I send the letter of asking why it took so long to serve. If he ever mention that, I would not hire him since I emphasized so many times that it is important to serve my guests on time.

4. He kept insisting HE IS RIGHT although contract shows NOT. On the wedding day, he told my husband if ceremony starts at 5pm although it should be 4pm. Then, he kept insisting that dinner starts at 6:45. However, we agreed that it should be at 6pm. On the wedding day, he was mad and splashing out his anger to my pastor telling me that WE WERE WRONG about the dinner start time. Then what? He finally admitted that he got the time wrong 3 days after my wedding when I show him the evidence. No Apologies until that.

5. Only 15 minutes late? He insisted that he's only 15 minutes late on serving the food. HOWEVER, the point #1 got the thing wrong entry. He only got 6 servers to cover 190 guests. Can someone please tell me if it seems okay? And his logic of #2 (2 hour serving time is excellent) ruined my guests' wedding experience and had to leave being hungry and mad. We had to apologize all of my guests regarding the situation

6. HOWEVER, his attitude is not acceptable. My guests tried to help him out on gathering his stuff. He yelled on them because it is not the way of him doing it. And when I wrote the letter about it? He said it is because of the safety, insurance reason. OKAY. Then, why don't you explain that to my guests instead of yelling in front of 15 guest of mine?

7. He kept lying about the facts. He said half of my guests were not sitting down on the table, so he had to wait to serve. However, guess what? I do have camera showing that we were all ready, and HE even saw the guests few minutes ago, and right after that, we walked down the aisle for the reception. WHAT? Who's right here? He also lied about the condition of kitchen. He said when he entered the kitchen, the floor was dirty and sink was full with dirty dishes? Guess what? We have CAMERA. It was clean, there was no dishes in the sink. Please do not lie.

8. I have so many other things to go over, but I will stop here since I think it is enough supporting my points. IF YOU NEVER WANT YOUR WEDDING TO BE 2 HOUR LONG SERVING AND BEING LIED ON THE CONTRACT, please do not hire him. Thank you for reading