Demebridal

Please do not use this website! Do your research first into other reputable websites if your looking for a cheaper gown from China. I requested a white dress and the top half is purple. I read the trust pilot reviews before ordering but I stupidly ignored them as I loved the look of the dress so much. Now they are refusing to take it back to fix it and won't refund as I got custom measurements. And only offering a £20 refund, that doesn't even cover shipping, please save yourself the stress and heartbreak xx

Bought a mother of the bride dress went up a size just in case waited a month for delivery company is in China. Dress did not fit, called, emailed several times no answer. Finally got someone to answer her name is Lily she asked for pictures wearing the dress. I had a 6 inch gap on each side, obviously too small. She asked for pictures from front, side, back the pics were sent in, and they asked for more pics with a measuring tape to verify dress didn't fit. I refused to send more pics, I had been put through enough, and asked for an RGA for a return 2 days after I received the dress. They won't issue an RGA and instead just referred me to use my local seamstress but the cost will be my expense. If I return the dress it will cost over $100.00 to ship back to China. Save yourselves the trouble, use USA company instead. They are a nightmare! I am out $176.00 plus I need to buy a new dress, and stuck with a dress that does not fit. Don't buy from this company, you will regret it.

They take too long to process and my order just sits in transit. But never arrived. I asked for full refund but they can only refund me the shipping cost of $40 for a dress that never arrived and cost over $300US. Please don't waste your money here

Dresses look nothing like in the pictures, cheap copies, very bad quality. Do not buy, they don't care at all, aweful experience, need to bin the dress nobody even wantd to buy it for Half the price I paid

Don't order here, they sell you the dream, dress nothing like in the pictures and they don't reply to your emails or pick up the phone. Have tried weeks to get help but nothing.

I ordered mother of the bride dress using measurement from the web site. When the dress arrived it was smushed in a small fedex box. I am talking full length dress. When I went to try it on to small. Contacted the company right away only to tell I can't return the dress. The way I read the return policy that if you contact them to get an approval for return within 5 days of delivery. I did that. When you go on their website they start out saying "Demebridal insists you're a VERY happy customer" "We want you to be completely satisfied with your online purchase here "
I am warning you they are not willing to work with you. Tip off should of been the price. The dress cost $173.00 when I heard back from them they said keep the dress and we will credit your account $14.00. Yep not a typo. I wrote back stating I want a full refund. Nope cant do that and oh they are very sorry. REALLY! I order all the time online from all kinds of companies NEVER have I been turned down for a refund NEVER. During Covid you can only order on line. So very disappointed I have a dress I can't wear and out $173.00.

When I opened the box & seen the dress I just cried with joy! Truly a beautiful quality item, far exceeded my expectations. Also really flattering design. I love it so much, thank you. The quality of the fabric & finishing is amazing. Just fabulous. My order came when I expected it to, everything was packed neatly & I will definitely order again from Demebridal