Demoniacult

Terrible. Awful. Customer Service is worse than the utility company if that is possible!
Demonia Cult is quite possibly one of the worst companies I've ever dealt with. On July 30 2022 I purchased my daughter a pair of Demonia Cult Emily 330 Hologram boots to give her for Christmas.
The total cost for this purchase was $151.80. The first time she wore them was December 25,2022. She loved them and wore them to school often. Fast forward to January of 2023. The bottom right heel separated from the shoe. There was also a giant screw sticking out of the bottom. I emailed Demonia with my concern asking about options for repair. They came back asking for the number on the tongue of the shoe which I gave to them willingly along with pictures. The response I received was:

"I apologize for the issue you've experienced with these shoes. Due to the age of the order and the fact they've been significantly worn, we cannot at this time refund this order as a defect. Fixing this type of sole separation is easy, inexpensive, and permanent.
Simply apply E6000 adhesive or "Shoe Goo" (which is available at many retail stores and online for about $6) to the area inside the separated portion, then put some weight on it and allow it to set for 48 hours. This will bond the shoe back together permanently."

So I'm supposed to glue my shoe that isn't even a year old period and the fact that they say they were significantly worn baffles me. Aren't you supposed to wear shoes? Are they just for viewing? I even called them back asking them to reconsider and told them that their customer service was terrible. The guy I spoke with I believe his name was Jim stood by his decision. I will never purchase another product from this awful second rate company. I will also let all my mom (and dad) friends know not to waste their time or large sums of money on these shoddy second rate shoes. Quite honestly, you're better off buying "look alike boots" if the boots are only going to last for seven months. For the price you pay for these poorly made boots you can buy four or five pairs of "not quite Demonia Cult" and change them out whenever you want

Demonia has a very misleading return policy and I feel scammed out of $120 as a result. I ordered a pair of Riot-20 boots and received them on 04/26/2023. I tried them on and proceeded to wear them for around 3-4 hours to get a feel for how they fit. After doing so, I found that they were too big for me to wear for extended use and wanted to exchange for a smaller size.

I sent a message to support and was told that they could not exchange the boots as they were now in used condition. The support agent stated verbatim "shoes that are worn are worthless to us as they cannot be resold". This comes despite the fact that their return page lists one of the return reasons as "product did not fit" and another stating "incorrect size ordered" - both of which apply to my case.

This contradicts elsewhere on their website where it says boots must be returned in "new" condition. How am I supposed to know if the shoes fit without trying them on? That's ridiculous.

I'm not even asking for a refund, just an exchange to the next size down as I actually like how the boots look. Unfortunately, Demonia values rigid policies over customer satisfaction and has refused to accommodate a simple exchange request.

$120 down the drain. I will not be dealing with this company anymore.