Design by Humans

We love the designs but the "Perfect Tee" isnt holding up. We wash our shirts on cold, delicate. We have a lot of other t-shirts and dress shirts that have held perfect shape for years. But every one of our "Zuni" brand "Perfect Tee" shirts have twisted. The graphic is no longer centered or straight. All of them have twisted in the exact same direction. Meaning the graphic is now distorted and wraps around the body, instead of hanging straight. We are very disappointment in this because we love the art work, but the shirts twisted in less than 3 washes.

My shipping email contained an invalid tracking number and when I emailed them to get my real tracking number, they proceeded to constantly tell me it was USPS that caused the issue instead of resolving the issue that was actually caused by them. I don't recommend buying from this company.

I've been waiting now from august 1st. It's now October 5th. I have not received my order of 5 shirts. I've been trying to get ahold of customer service a couple times now over a week ago. I have not received any sort of response. I really just want the shirts but I have no idea what's going on.

Print is the worse quality i have seen in my life and i buy a lot of anime shirts. I am shocked that someone actually let this shirt get shipped. I will never order from here again. There are other websites for anime shirts. They also have horrible customer service. It can take weeks until you hear from someone regarding a return. Its 2021, they should have a better return system put in place. My print of Hisoka has many dark lines. Its hard to tell by the picture but in person the shirt is unwearable.

Even though the tshirts are made in Mexico, they size like they were made in China. Depending on where I buy, I can wear a L or an XL. I've never had to buy an XXL. But all the shirts I ordered from DBH were *at least* one size smaller than the XL purchased. I washed the shirts once, and they are real tight around the arms, chest, and gut. I'm returning them all! It's a shame, too. I really liked the designs I purchased. Now the artists won't get their money, DBH won't make their money, and I have no shirts.

I am so sad to write a poor review for this website as I originally loved the concept but the service I received is probably the worst I have ever experienced with an online merchant. In short:
- I ordered for $700 of tshirts for Christmas gifts early November
- The first package "got lost" so they sent a replacement package in December
- I got it this time but 4 items had issues (wrong sizes, bad prints etc.)
- A replacement order was made to send me correct items
- 20 days later I got the replacement package. 3 out of the 4 t-shirts had the same exact problem as the first bacth
- Today, I got the 2nd replacement package and again, 2 out of the 3 problematic items are still wrong
- Dealing with their customer service is sooooooo slow (you have to wait for 5 business days on average to get a response) and they don't seem bothered at all with all the mistakes and problems.
- It really feels like they don't care whether you get your orders on time or at all. After 4 months, I still don't have all of my Christmas gifts.
- Cherry on the cake, while the designs are cool, it looks like the t-shirts are of very poor quality. 3 of mine have shrinked to a crazy extent after 1 very delivate wash.

I'm so disappointed.

Tshirts meant for a birthday gift were supplied in a very CRUMPLED state. VERY EMBARRASSING. I WILL NOT BUY FROM THIS SITE AGAIN. NOT CHEAP EITHER.

I will never buy anything from these people again. I will never recommend them to anyone, not even my worst enemy. They have taken my money but have never sent me my items, I can't get a human to answer my quieries just an automated response to everything. Can't even get a refund. Not sure where the Humans are in this place! Shame on all of you who work there, hope you Christmas is crap.

6 plus weeks for an order that was supposed to arrive by Christmas. It is now January 6th 2021 and no merchandise received. Contacted them several times and they do not respond. I will be filing an FTC complaint.

I ordered from them the beginning of December 2020, and still haven't received my order February 1st 2021. I've tried several times to contact customer service about where the products that u paid money for are and have never gotten a response. Do not waste your money. I wish I would have seen these reviews before I wasted mine.

I ordered a tee shirt on June 16'23. It was for the 4th of July. It has not arrived. DBH has terrible customer service. They have not sent any updates in my order. I have reached out multiple times. No response.

Who the hell sent me this sh! T? There's nothing even on the shirt except an extremely faded Bo Peep, and that's not even the design I ordered. I ordered a demon slayer shirt. Are your employees $#*!ed? They don't check the quality or condition of the shirt before sending it off? I'm reporting this business to the BBB.

If I could give this company no stars I would. Ordered a shirt that came defective. I have sent several emails over the past 3 weeks with no response back.

Thank you, Tamara for replying back to my emails. I should be receiving my replacement order soon. :)

I'm not used to writing reviews about my experience as a customer, but I have to say that I've hardly ever been so disappointed…

First of all, I placed my Christmas order on November 24th 2021, and I received it on January 4th 2022. On the parcel tag, it says that the parcel was mailed on December 9th 2021… Whereas I was supposed to receive my order within 4-14 working days (plenty of time before Christmas then), it took about 33 working days for my order to arrive! Of course, I emailed the customer service twice during my waiting: they first answered me a week later, giving me the tracking number (which I already had) and that's all… They didn't even bother to reply to my second email.

And, as if it was not enough, on of the t-shirts was not even the color I ordered! So I paid for an item and received another one… Not mentionning the overall poor quality of the fabric and the printing…

I, of course, sent a couple more emails asking for compensation. It's been 10 days now but I still have no news and I strongly doubt I will ever have…

RUN AWAY!

My order - of SIX t-shirts, no less... at a price tag of 25$ a piece, was more than 2 weeks late vs. Their "estimated delivery date". Their customer service when I inquired about status was terrible - long, convoluted senseless answer 4+ days later. I had to insist to get an answer. Tshirts arrived too late for a Christmas gift. They looked great at first (good cotton quality, funny designs). But once washed - following their instructions! Some large stains and white stripes appeared... truly bad quality, on a shirts. Their customer service responded more than a week post complaint. Asked me to send back all shirts at my expense, but ONLY if they "hadn't been washed"!... to have an EXCHANGE. No apologies, no nothing. Not even an offer for a partial refund. Do NOT recommend. Despicable quality and customer service.

I have never seen such bad quality prints. Contacted the support who graciously sent replacements free of charge. They are not better. Astoundingly incompetent or domething is very wrong in the quality control...
NEVER buying again.

I just wanted you to know that I refuse to order from your site. You're disingenuous and you misrepresent yourself.
First your shirts are generally overpriced. Then you "generously" offer sign up discounts, site sales, and free shipping as a reward for ordering extra, but then you renege on so of that at checkout.
GROSSLY UNLIKE OTHER SITES your free shipping doesn't stack, even though it's quantity based. I can excuse not combining sales, but generally when you offer a "first time" bonus for signing up, you honor that bonus on top, bc I traded my email for a discount.
You don't do any of that.
It's very disappointing. I DID NOT make s purchase based on this.

I've just received 3 shirts, two of which are graduation gifts. They're huge and the print quality is terrible. It's as though they ran out of ink - on all 3 shirts. Disappointing. The sizes are also massive, which is not at all what I expected based on their sizing chart. I can try to shrink the shirts in the dryer, but I'm concerned about the print. Not professional looking at all. I will not be buying any more shirts from them, which is a shame because their science tees are fun. Disappointed - and not sure how the recipient will feel when she sees the prints.

Lowest quality Tshirts, all cotton but weird cut/shape, cheap stitching! My Tshirt came to me with the sleevse stitched to the midback creating a huge wrinkle. They accepted the return but I had to pay $14 return shipping for a defective product. I will not try them again!

I ordered a tee shirt Jan. 10,2021. It arrived in a timely manner and the quality of the T-shirt itself was good. The graphic of the cat falling through a pocket was not. It had a noticeable light streak through it. I emailed twice giving them 2 weeks each time to respond. Other than an immediate email each time, acknowledging my query and saying it might be quite a while before they could get back to me, I have yet to hear anything. It's been at least a 6 wks. I'm sorry I ordered without doing my homework first. There was no place to leave a review on their website that I could find. It's too bad because the designs are fun and different.
Cathy

Let me start by saying that I've ordered from here for years with no issue. This last order I received shirts where all of the art was printed extremely small and not representative of the pictures on the site. After reading the reviews here, I felt like I was screwed and it wouldn't be rectified. I emailed them, 3 days later they responded, and a couple weeks later they'd replaced the shirts with the art printed as it should have been.

Because of all the negativity here, I felt obligated to share my story that started with a mistake but ended with good customer service. I really like this site and the service they offer so I was glad to see them follow through.

I will admit though, that with the different colors you will get different brands of shirts at times. They don't all fit the same and that can be frustrating. They could benefit from sourcing all of their shirt colors from a single manufacturer for consistency.

I've uploaded photos of the original and new shirt for the skeptical people. I'm generally skeptical so I understand the mindset.

As the title suggests, I ordered a number of clothing articles to be sent to Australia by DBH. I was promised my order would be sent within the week after contacting them at the start of December, but that was clearly a lie. DBH claims that the delay was due to "printing facility was a little backed up and it has caused our processing times to increase."

I don't care if your backed up, a heads on your website would be nice. By not notifying the customer of delays outside of the Covid Normal (a week or two at most), DBH is (in my opinion, based upon my experience) clearly saying "Money is more important to us than customer experience". I now need to go running around locally to try to find a bunch of Christmas presents.

In conclusion, DBH is not worth the premium amount you are paying for. You will not receive any greater level customer service compared to other platforms. Reading over the reviews, it appears that the print quality has dropped which might be a bullet dodged anyway.

Disappointing, misleading and left waiting. What a experience.