Digiprint Supplies

Appalling company, took payment for a new pump and failed to deliver until 2 weeks later and only then after repeated emails. Their delay and dithering resulted in a blocked and unrecoverable DX7 printhead. They are an absolute waste of space and their customer service is a total disgrace. They do not give a s. T about you and they don't even deserve 1 star.

Not even worth 1 star.
I've waited over 3 months for an order I placed, and it still hasn't been delivered.
I've only experienced problems with this supplier. They offer no solutions, they just say sorry.

*AVOID AT ALL COSTS*

Payment was sent in full for a new print head, they sent me what looks like a reconditioned head with QR code scratched off and felt ink stop removed.
The head will not work and digiprint are running me round the houses trying to pass the buck. I'm now claiming on my card for the money.

This company will rip you off like me!
DIGIPRINT SUPPLIES is a big LIE - they stole my shop credits, they never completed some orders, they send stuff that is in poor quality or refurbished and this will still continue!
I ordered at DIGIPRINT SUPPLIES - so i don not crae which company runs it now or in the past - you are responsible for the orders! And if you dont care that in this name all the customers have issues, than this means you will not solve any problems in future!

What a Joke,
They have got everything the same and left ALL their debt behind. We ordered parts and didn't deliver. Then they promised a refund and didn't deliver. Fabio is full of $#*!! Just tells you Lie after Lie. Avoid at all costs! APPALLING CUSTOMER SERVICE

They made me go through all these hoops after placing an order. Even though the billing address matches my CC address exactly. I guess they have never received an order over $3,000. Unbelievable customer service. I'm surprised they are still in business.

Ordered a set of core holders for my summa with expedited shipping. Had a project on hold and on the day of arrival it turned out to be one piece instead of two. Which is about as useful as having only one leg during a marathon. Thought I made an ordering mistake but website and invoice clear states thats its a 2pc set. Contacted them immediately explaining the situation was directed to their online support which, conveniently, doesn't have a phone number and has to be done via their website chat. After a couple back and forth I was left hanging in the air as I quote "Let me consult internally with my warehouse, ill keep you informed" for more than 24hrs already. In our modern day and age every minute is money made and lost. I cannot afford their mistakes as unlike "Digiprint" I fulfill my customer's orders. It is a real shame since they seemed legit and this could have been resolved ober the phone in a matter of 15 minutes and I would have been a happy customer, since mistake happen and what counts is the effort to resolve them.
After all this I've had to order the same set at another website. And will be asking for a full refund since shipping costs more than an item itself. Let's see how they handle that.

They are now selling refurbished heads. Both of my last two orders I was sent heads that were very obviously not new. Several of the heads didn't even work and the others had lots of issues with dead nozzles among other things. The last one we tried worked great so it was definitely their heads. Their customer service was rude and would not help make this right.

Will never order from them again. We are a large DTF printer and need to know that the quality is there and that the company we give money to will take care of us if something goes wrong. It is very disappointing to see them selling used heads when they claim they are new.

We are getting our money back through our AMEX card. Found a great company that will offer replacements if a head is dead and they don't sell refurbished like Digiprint.

Take orders and payment on their website for goods not in stock and do not send reimbursement or even the products ordered be very wary of this company they basically steal money

DO NOT BUY FROM DIGIPRINTS! They will not back up their so called warranty. They will blame purchaser for Digiprints faulty products. Their Caps are not OE they are reproduced from 3D printers. Their printheads are refurbished pieces of junk. My broke printhead prints better than the "NEW OE" printhead from Digiprints. Buyer is warned. Do not ever do business with these people. I would have gave no stars but could not.

Rip offs. Sold me a printhead for Mimaki which was never opened. When service tech eventually opened it, was full of cyan, black, and magenta ink. They said it was a "travel fluid"...what ever that is.
Refused to give me a credit or replace it.

Don't be fooled by the website. The address in Florida is fake, and calls are routed to India. They don't refund until the end of time for items that are out of stock.

My order placed on the 4th of October arrived yesterday, 9th of December 2019.
It took 2 months to receive this order and even though they kept on delaying the ETA, we managed to receive the product we've order yesterday.
I don't know what happens with the clients who ordered before 4th of October, but I think that for the others ones (who ordered AFTER 4th of October) - they will get their order, with a delay. I advise you talk with them (email, phone) and they can explain what happened and for sure, will try to keep their promise.
My communication with them (especially on the last part) was good, on the phone and on email and even though there was a 2 months delay, I've received my order.
I hope that they will solve all the problems they have and their customers will be satisfied.

NEVER HAVE INK IN STOCK

ORDERED 8+ DIFFERENT PARTS INC INK ON 2 X SEPARATE ORDERS1

Nothing is in stock made an order for ECO-SOL MAX 3 INKS ON THE 11TH TODAY 19TH NOVEMBER? STILL PROCESSING? NOT EVEN BEEN SHIPPED YET! Another part i ordered 4 x weeks ago! Just turned up today!
SODEP*******

The express delivery is 20days, go far away from this website, unprofessional, they know nothing about their deliveries. The accounting department does not understand even the basics. The sellers do not even remember what they said 5 minutes ago

From april I`m waiting for my order. They lie that they will send goods in a week because delays in delivery did not happen.

Paid for next day delivery on an item thats in stock, now one month with no item customer services lies constantly about the eta and wont refund?

AS far as i am concerned they are a set of con men, i paid out around £8000 for heads they said they had in stock and then they didnt, went on to give me the run around for another 4 or 5 weeks promising this and that, never got the goods never got any refund and then pop.
Anyone in the same situation please get in touch
signsdisplay.com

I attach the print screen chat from digiprint supplies
They are sorry that steal from me 19 Usd... don't buy from this company!

Please don't not buy from this company.
Untrustworthy, so many people have lost a lot of money because of this company. I don't know why a company who is about to go bankrupt sends out emails offering discounts if your order by the end of September, then they close down 4 days later and reopens under a new owner. I think it was a fix to get a lot of money in before they close. Don't buy from here Unless you want to give your money away for free. There is charity's out there for that, save yourself the hard earned money and go to a trusted supplier. This company won't last as they have lost people's trust and by taking so many peoples money and telling them they can't supply what they have paid for and they can't refund them either.

Purchase made in February 2019, after 40 days of waiting (in which we could not print) we received nothing. We have canceled the order and after eight months we are still awaiting a refund (their advertising speaks of immediate repayment and shipment of the item ordered within 24/48 hours) DO NOT TRUST!
We are now taking an international cause to get the money back.

Bought 2 inks, waited over 6 weeks before i got my money back through the bank complaints system. AVOID

DO NOT BUY PRINT HEADS FROM THIS COMPANY!
August 28,2019 *****Poor Tech service and print head return. The new print head was paid for on May 28,2019 and I waited two weeks before for the print head was mailed. Upon inspection of the print head in the box i waited until i ordered all new OEM inks and cleaning solvent that is recommended by Mimaki to use in my CJV30 printer. The print head was installed on June 8,2019 for a day and removed the same day and properly cleaned with OEM Mimaki cleaning liquid to be sent back to Digiprint of being defective by our Mimaki Tech.

I will follow more on the Digi Print Print Head Report that is false and post it.

I returned a print head product because On July 8,2019 A Mimaki Tech installed my new print head from Digiprint, with New printer cables, New dampers and New cap station and all products was from Digiprint. 1. A run test draw result was okay. 2. All new dampers with correct ink levels. Black ink dripping idle mode and loss of colors as the Mimaki Tech was working on my printer for six (6) hours with the end result of a bad print head and i did pay for the professional service to Mr. Fabio Andrade om my Mimaki CJ30 printer in the amount of Seven hundred dollars $(700.00) by check number(599) on July 8,2019 for his time and i'm not happy that my printer is still down over a month because of the print head not working as it should and the replacement delay is costing be money each day the printer is working for production.
Customers might not tell you that they have had a bad experience with your business but they will tell their friends, family and co-workers. Many will even spread the word with a poor rating on various review services like Yelp and Google Places for the whole world to see. The effects of poor customer service ripple far beyond the revenue lost with that one person. Customers are the foundation of success for any business, and if customers are not treated right, the business can lose its reason for existence. If you are not taking care of your customers, and your business becomes known for poor customer service, you can expect several things to happen and none of them are good news for your business. Rare is the customer who will stick around through repeated experiences with poor service, especially in a competitive market where they can easily take their business elsewhere. When your customer walks, you lose not only that revenue, but also you potentially lose the word-of-mouth of advertising that only a satisfied customer can provide. It takes more effort to attract new customers than it does to retain a valued one, so shedding customers is something no business can afford.

A Business Reputation Can Suffer and It starts when dissatisfied customers talk to people they know about the poor service they got, and it escalates when they express these feelings online. Not only can tweets, Facebook posts and bad Yelp reviews go viral, but these statements can also last forever, potentially becoming only a Google search away from tarnishing your business reputation.

Once a business is known for poor customer service, it is difficult if not impossible to repair the image. The results go beyond loss of customer, because other businesses do not want to partner or associate with a business that is sliding downward in customer retention. If you can not trust a business to take care of its customers, it is even more difficult to trust that business' agreements with its partners.

Even with the best intentions, companies turn out defective products and I need this product for my business, and therefore, I am requesting that you send me a replacement rather than a refund. I understand that because the product you sent was defective and I need this item urgently I am requesting that you replace the print head with a new one because it didn't work properly as my Mimaki stated that the print head is defective and it should be returned for a new one. Otherwise, I would like my full money back without delay.

I request that you please call me at the phone number indicated if there is any problem in getting the item shipped out immediately without delay and look forward to your positive reply before seeking further assistance to protect my interest. As of August 28,2019 of your Print Head Report of being false, inaccurate and misleading of finding(s) and does not match up or have a true merit. *** No one or person(s) damage OR used a wrong cleaning solution on this print head. All inks and cleaning solution(s) is OEM, original Mimaki products and i have all the receipts indicating that it was purchased recently and before my Mimaki Tech installed all the products including your print head and i also was with him watching everything and me or the Tech did not clean the print head surface at any time. As i'm a Tech also.
Upon your request to send the print head back to you because it was and is defective with respect in a past comment to send it back with a ESD packaging. This print head did not come in a ESD package and maybe that is why the print head is defective from the start. FYI: I do have video of me opening the new print head box for a visual inspection and it shows no ESD packaging from you to protect the print head of static electricity. This defective print head was working erratically from the start of printing. I look forward to your reply and a fast resolution of this matter.

Two Months plus of my printer is down and counting. Not good for any business, don't buy anything from Digi Print Supplies. I lost over $3,000. Dollars with this company and now pending legal action for my loss.