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Direct Energy has a rating of 1.0 star from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Direct Energy ranks 60th among Energy Efficiency sites.
I own this house. 2024 St Edmunds crossing $#*!inson Texas *******. I do not live in this house. It is a rental house. They put a switch hold on because a tenant did not pay his bill. For 3 weeks we have been trying to get it removed. I have sent everything they've asked. I even received an email stating switch hold removed.
Now I have new tenants trying to move in. They went through their provider to transfer service to the address. Cannot turn power on because direct energy put the switch hold back on.
These people had to cancel their movers and they're about to be homeless because of direct energy.
For 3 weeks I have been sending them everything they needed to remove the switch hold prior to renting out the property.
I did not want new tenants to have to go through this.
It is not right what they're doing.
They've blocked my rental house from being rented, They are causing my new tenants to possibly go homeless, They have been sent everything they have asked for over the last 3 weeks., My deed my note they want a copy of the previous tenants They have received everything. They need to remove the switch hold.
If this is not illegal it should be.
The news needs to know about this The people need to know about this.
This is a company that does not care.
I have tenants that have nowhere to go because of direct energy.
Again they even emailed me and said switch hold was removed after I sent them a copy of my deed to show I own the house and I'm not the one that owed the money.
Now they decide to put the switch all back on. They're totally messing up innocent people. That is not right.
Today I even tried to find out what my previous tenant owed. I was just going to pay it. Then take them to court to get my money back.
They wouldn't even give me that information because I'm not on the account,. So there is no way I can get my new tenants in my house.
Thank you very much for your time
I am a former direct energy rep. I used to work for a company called Trust Energy selling Direct energy in Calgary. I was told by the trainer and supervisor, Robin and Matt to hide the truth from the customers. I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market. The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out of the contract and eventually messing up your credit. I quit the job because I couldn't lie to the customers anymore.
Avoid this company like plague. They lock you on a contract at a higher price. They provide you free electricity and gas for two months and then triple the price for the next five years.
Wish I never worked here as this company has a bad name and the trainers and supervisors asked me to lie and hide the truth.
I had an agent from this company come to my house and lie saying she worked to DTE energy. She said there was an issue with my bill and she had to see it, that the whole area was affected. She proceeded too tell me that she could fix it but needed my information, including my social security number. A verification line (third party) called and she whispered to me to tell them she wasn't in my house anymore, asking me to lie on her behalf. Telling me to lie and say yes to all the questions asked of me. There were five. I did not let her fool me, but this company is fraudulent and abhorrent. Beware! Beware! If this is how their agents act- you do NOT want to be associated with them.
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