Donefirst

My experience with Donefirst.com over the span of approximately 5 months has been nothing short of horrendous. The label of "treatment" hardly fits, considering the nightmarish journey I endured while seeking relief for my ADHD. Throughout this time, I found myself trapped in a recurring cycle of despair, as I frequently went for weeks, and at times even months, without access to the crucial medication that is pivotal for managing my condition. This ordeal unfolded while I dutifully honored their monthly fees and faithfully attended every appointment they scheduled.

Despite adhering to all their requirements, submitting timely refill requests, and diligently fulfilling my responsibilities, I was appalled by the profound negligence displayed by this company when it came to addressing my medical needs related to ADHD. The utter lack of responsiveness and medical attention I received during this period was nothing short of a betrayal of trust.

This experience has been nothing short of a nightmare. I found myself abandoned and left to navigate the daunting landscape of ADHD withdrawal on my own, after relying on medication to manage my condition for a decade or more. The sheer irresponsibility and lack of compassion demonstrated by this company are deeply unsettling. Their actions, or rather, their lack thereof, have not only resulted in significant emotional distress but have also exacted a heavy financial toll.

It is with a heavy heart that I label Donefirst.com as a wholly irresponsible and uncompassionate entity. My interaction with them has left me traumatized, emotionally drained, and burdened with substantial expenses. This is not just a personal grievance, but a warning to others who might consider seeking help from this organization. The experience I endured with Donefirst.com stands as a testament to their disregard for the well-being of their clients, and I can only hope that my ordeal prevents others from suffering a similar fate.

PRO: Better than nothing. Tele-Health convenience. Was at least enough for me to see the medication wasn't worth bothering with. My doctor was sweet and listened to me, so I'll miss her! She properly diagnosed me and I received medication to try. But we're talking about Done here and she is not Done, she's just a doctor that was as much of a part of Done as I was.

CONS:

My account was apparently cursed, because I had A LOT of BONUS technical issues that the Done staff was HEAVILY AWARE of, but it boiled down to "lol sucks to be you".

1.) Information isn't forwarded to your doctor. I'd get a "how are you doing?" text days later to check up on me. I'd fill it out since it specifically asks for medication updates…. But they don't FORWARD IT TO YOUR DOCTOR! How counter-intuitive.

2.) Website has a few message options that are ambiguous, so you don't know if you're contacting the Done staff or contacting your doctor. And again, things are NOT forwarded to your doctor.

3.) No notification when your doctor responds, so you have to babysit the message section of the website. Which sucks when you have to wait all day (or two) hovering for an update.

4.) My messages would rarely go through, despite appearing on my side. I had to end up constantly e-mailing the Done staff to forward my updates and dosage requests to my doctor.

5.) On top of that, they would respond to me in a few days or longer. Sometimes OVER A WEEK OR TWO. All while I'm paying monthly for my membership. The constant days/weeks-to-respond really added up with me seeking MEDICAL HELP as well as paying for a service they weren't even giving me, because I couldn't ever contact my doctor and the Done staff kept dragging their feet over and over, but gladly taking my money on time.

Straw that broke the camel's back,

6.) Done e-mails me one day that the pharmacy I had no longer was accepting Done's prescription requests. So in the e-mail, they casually ask me to choose a new pharmacy. Keep in mind, many pharmacies don't accept them. I don't understand why they thought I'd magically know which do (you needed the direct address, too). It's their company. They know who accepts them and who doesn't. It was so stupid to send an empty form for their customers to magically know (especially after this MAJOR CHANGE in more pharmacies not accepting them anymore.)

So I canceled my membership after about half a year of using them.

Again, I at least landed a doctor who actually listened to me and properly diagnosed me and explained and answered questions I had. But she doesn't represent Done nor is she responsible for the lazy stuff and handfuls of website bugs.