Dr. Martens

I bought a pair of these boots 10 years ago and loved them so much I wore them through. Now the quality is sadly much worse and my new pair started breaking down only a month after I started wearing them. The heel loop tore out way too easily. As my pictures show, it was barely secured to the boot in the first place. Shoddy work.
I will be looking for a new brand for my next pair of boots.
Very disappointing.

Although Dr Marten boots are notoriously known for being on the pricier side, you are paying for high-quality boots that will last you a long time. I owned a pair of Dr Marten boots myself that lasted for more than half of my time at high school. That's around 300-400 days of 6-hour wear and tear. Quite a lot if you think about it.

Do not buy online. The companies customer service is terrible. The sizing is inconsistent and they have incorrect fitting. Then they force a $7 dollar fee to restock. Then wait 30 days for reimbursement so you can purchase another sized pair. Its a massive hassle to do business with this company as they manipulate the public on their sizing so they can charge more fees. Any complaints should be forwarded to the FTC so they can look into this companies manipulation of the public

In the top left hand coroner of the Doc Martens website in yellow writing it says "Get 10% discount off your first order" no other disclaimer. Just that promise. Not true! So, after I signed up as required, waited for the email to come through, I went to place my "first order" and the code would not work. So, I contacted the company and they said this item was excluded. No where on the website dose it say that.

I made an order and waited many days for my order to be delivered. It's because they still waiting for that shoes to be returned and send over to me. This is why there is blues stained inside the boots. I requested for exchange. They replied quickly within 2hr. They will not except exchange but will charge me $7 for return. And, when I asked to not charge me a return fee because the shoe had been worn before and have blue stained inside of the boots. I also send a videos. It's been 1 full day, no one respond. I also email them that I can't get a return label through the site because the link that they provided keep crashing. No one answer me. I pay this much money for this kind of service? Get your shoes back. I don't give my money to this company.

I don't know why these are hurting me because I have DMs before and there fitted like a glove. But these sandals hurt right across the bone above the toes (see picture I am pointing to the painful part)… have I just been unlucky with a dodgy pair or does anyone else have this fault?
And the back bar/strap keeps moving to the side which makes them uncomfortable
I don't like to wear them now but at the cost of £139.05 i will persist ‍ As I don't know what else to do?

Hey there,

I wanted to talk to you about a major issue I have with my recent order and the sneaky delivery service your company offers. So, on June 26, I paid for your so-called "express delivery" service, thinking it would make sure I got my stuff before I moved. They specifically said it would take 2-3 days, and the latest I would get it by is June 30. But guess what? When I checked the shipping status on June 29, I couldn't believe my eyes. They changed the delivery date to July 5! That's a ridiculous delay and totally breaks the promise they made.

This is beyond disappointing. Instead of getting my package in 2-3 days like they said, it's now taking a whopping 8 days. That's not express at all! And to make matters worse, they charged me an extra EUR11.00 for the express service they didn't even deliver. This whole situation not only means a huge delay but also puts the whole order in jeopardy because I'll already be at my new place by the new delivery date. I could end up losing the entire value of the order!

Their customer service is absolutely terrible, and it reflects badly on your company. It's also a violation of Trading Standards. You can't go around tricking customers, charging crazy fees for services you don't actually provide, and pretending to offer express delivery when it's all just a big lie. Your company needs to be honest about delivery times and not set false expectations.

I need something done about this right away. Here's what I demand:

Tell me why the delivery is so incredibly late and why they lied about the express delivery service.
Get my order to me where I am now by June 30, like they originally promised.
Give me a refund of the EUR11.00 they charged me for a service I didn't receive.
Make sure you have better, more transparent delivery services in the future. No more deceptive practices or misleading delivery times.
I expect a quick response to this complaint. You need to address all the problems I mentioned and come up with a solution within [reasonable time frame, like 7 business days]. If you don't give me a satisfactory response or fix the issue, I won't hesitate to report this to the consumer protection authorities and take legal action.

I hope you understand how serious this is and how it's shaken my trust in your company. You need to take immediate and decisive action to fix these problems and restore my faith in your organization.

Thanks for looking into this complaint. I'm waiting for your speedy response.

Ordered shoes as a gift almost 1month and they haven't been received customer service says I cannot cancel or get a refund at this time. I will be filing a claim through PayPal do not order from this company!

I work in a place where water gets everywhere and my feet get soaked so I was looking for waterproof boots. I found a pair that was really expensive even for Dr martens; waterproof with wintergrip soles, whatever that means. I looked at pics and the tread looked like it might work so I ordered them. Very first thing I did when I wore them was slip on the first ice I stepped on! Wintergrip soles can't handle ice?! Apparently they're specifically made for better grip on snow only. I have never, nor have I ever heard of anyone slipping in just snow... Well then I got to work and they had absolutely no traction whatsoever on even slightly wet floors, so they're completely useless for me for work. Well they were pretty comfy and seemed good boots for camping so I decided to use them for camping, but I still needed a pair of work boots. Went ahead and ordered the slip resistant ones specifically for oil and water slip resistance. They didn't even close to fit. Length was fine but they were narrow and the vamp was like a vice. Took three days to get them stretched properly to even get them on my feet. Then went to work. First patch of ice, bam fell and busted my knee. Later slipped on more ice and busted my other knee. Even my regular not slip resistant shoes I've never slipped in ice this much. They worked slightly better inside on the wet floors, but still nowhere near where I want them to be for $180. I could buy three pair of shoes for crews for that! But I wanted something that would last longer and heard good things about docs. Must have been back when they made them well. Can't return them cause I wore them. Doesn't matter that they don't do what they're advertised to do, still can't return them. Out $420 on two pair of worthless boots. And guess what? The reviews on their website? All fake. They have to be fake, because I went to write a review and it's not possible to write reviews, so how did they get there? Hmmm, very interesting. I should have done my research like I usually do but a good and trusted friend swore by them. Like I said, must have been back when they were actually worth anything. All in all this has been, hands down, the absolute worst shoe buying experience, by miles, I've ever had in my entire life.

I have bought many pairs of Docs all different because I love the shoes The first time I ordered online it was nothing but a fiasco and endless calls to very rude staff who wouldn't pass me to a supervisor and I left my info twice nobody even bothered calling from management if the message was even passed I was hung up on and ignored I was told it was against policy to exchange online orders and against policy to speak to a supervisor without a good enough reason I guess being a long-standing customer isn't good enough. You charge hundreds of dollars for one pair you would think keeping the customer happy would be a priority.

My second pair in two years this happened.
Just got comfortable and the sole splits. I paid 140 dollars and have zero boots for the winter.
I feel I should be reimbursed. This pair of boots is one year old.

Worst customer service I have ever experienced. Uncomfortable shoes with an unclear return policy. First time customers, I suggest you look elsewhere.

Awful experience with customer service. They should not have a customer service phone number or email. No one answers, or calls back or emails back. Have been trying for over a week. Will have to dispute cc charge if I do not hear from anyone...

I've always wanted a pair of Dr Martens, I finally ordered my first pair but it has been such a nightmare of an experience. The boots arrived within a day of ordering them, which was great, but I noticed the stitching was already coming apart right out of the box. I submitted a claim on the Dr Marten website but didn't get a reply until a full week later. They finally replied to my email and provided a UPS return label. I shipped back the defective boots, now it's been over another full week without any word of when I will get my replacements. I emailed asking for a refund, no reply. It's been almost a month since I ordered my boots and I have nothing to show for it. Horrible quality and even worst customer service. Way to treat a first time customer.

I have several pair of doc marten boots. I have one pair that r 20 years and still in great condition. I bought a black pair 3 months ago for $179.99 and in 3 months they r cracking along the toe crease. I treated them with mink or when I first noticed but it didnt help. These boots look like the came from the dollar store. EMBARRASSING! Dic Marten use to have a life time warranty...not any more. I guess cos the company is putting out bad boots. I would like a refund or better yet just another pair of black boots. I do not have proof of purchase. Like I said I have several pair of these boots in brown with no problems. I didnt save my receipt for thia reason I have 1 pair that I have had for 20 years.

The seam on the heel of the shoe broke... and I haven't even broken in the shoes.
The thread broke in a place where there was never any active tension or friction. (see photos). Then I thought, not so bad, a production error can happen.
But after I sent all the photos, descriptions and other information to the Cundernservice for the THIRD time, they still haven't given me any information regarding the exchange.

I am so disappointed and sad! :((
Because I saved my money for such a long time to finally afford those shoes (~260 euro - discound i got). And as soon I had them, they broke (or were already broken and I did not check it right in the beginning).

In the past, everybody told me what a good quality the Dr. Martens shoes have. But it seems that now a days we can't count on theyer quality nor on theyer cusomer service (i hear more and more friends complaining). :(

They wouldn't get back to me about my refund.
No communication and customer support couldn't help because they are in the US and I'm in Canada
Zero stars out of 5!

I purchased a pair of Bonny Tech Extra Tough Poly boots from the site. They arrived OK after the usual hassles dealing with Fedex. The quality was marginal, with some glue delamination in the toes. The boots were a bit big, as Doc's do not come in 1/2 sizes, so I added an extra insole and decided to just live with it, as there are no free returns or exchanges. Not ideal, but what can I do?
The real burn was that within a few days of receiving the boots, the price dropped by $20. Like any reasonable person I thought "I'll just contact them for a price adjustment". They informed me that "out of fairness to their customers" they do not offer price adjustments. I emailed them back, that a majority of reputable retailers do offer price adjustments especially since the price drop occurred within 10 days of purchase. Of course I haven't heard back from them since.
So I canceled the rest of my orders with them, and will not deal with them in the future. So for the sake of $20 they lost a good customer (my family buys a lot of shoes, and so do my friends).
For me it is not about the $$, I would have been OK with a reasonable explanation of why a company does not honor price adjustments, but please do not feed me some line of BS and expect me to smile.
I just don't trust them!

I fell in love with the look of Dr. Martens Lexington Gaucho boots and bought them, supposing that it'll last for many years. 2 years after, sole cracked. Official store does not offer repair service, boots just run out of warranty and repair elsewhere costs almost the price of the boots. I won't buy any more boots from them, no matter how good it look.

Extremely uncomfortable and when you complain they say this
Doc Socks (you can purchase these on our website), these are technical socks, specifically made to help break in Dr Martens and ease the pain from some of the more painful areas. Ensure you are wearing thick socks that sit above wear the ankle to ensure nothing rubs against your leg.
- Dubbin, this is a chemical manufactured specifically to help break down the leather material in a way that doesn't ruin the footwear. You should apply on the inside of the boots on the areas that are most problematic, as applying it on the outside can ruin the colour.
- Wonder Balsam, our wax (or any wax that is a combination of coconut oil, beeswax & lanolin) applied once or twice a month, depending on wear, will help keep the leather nourished and help soften.
- Body heat. Unfortunately, as much as it can hurt, your body heat is what will help break the footwear in best and mould to the shape of your feet and legs. This being said, try to wear them for often (but short) bursts of time as opposed to long hours at a time and then long periods of no wear in between.
Shouldn't boots that cost 140 pound be comfortable? Cheaper fake ones much better

I have had three pairs of Dr. Martens boots. The first pair should have been my clue. The soles came unglued and I had to have a shoemaker repair them. The leather uppers are great. I then bought a pair of maroon Chelsea boots. The soles came unglued. The uppers were fine. These boots eventually became wearable but were brutal initially. Very stiff. Nice looking but uncomfortable. The maroon boots were returned, at my expense, to Dr. Martens in Montreal. Dr. Martens offered me a credit on the purchase of another pair (because the model I had was no longer available) and I took it. The sole on the new boots split recently. I took delivery of these boots in early March 2022 (roughly) and this is how long they lasted (Nov., 2022). Dr. Martens will do nothing for me this time since the boots were replaced under warranty. There is clearly a quality issue here. They are not standing behind the product. I am not hard on my footwear. Standard use - shopping, walking the dog. Blundstone, on the other hand, apparently does offer replacements for this sort of issue. If you wear a boot out that's one thing. But to have the boots come apart before that time is another, imho.

The vegan leather boots feel like cardboard! Not worth the price! I own better, softer vegan leather.

Was rather excited when they launched their Vegan Collection but their boots are not up to par. Though the material used is alright and also happens to be waterproof, the shoe laces are abysmal and unless you tie them all the way up, you have to stop literally every 100m to retie them. What's even worse is in between those 100m you will have to stop at least once to pick your socks up because regardless of how strong the elastics are, the back side of the shoe is designed in such a way that it pulls your socks down and they slip through. So all in all - a huge inconvenience. Certainly expect more for the price they charge.