• Ecochee

Overview

Ecochee has a rating of 1.5 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Ecochee ranks 2238th among Women's Clothing sites.

See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have been contacting them using the email address the provide as only way of contact / customer service.
How would you rate Ecochee?
Top Critical Review

“Do Not Order from this Company”

Telisa J.
2/13/20

I wish I had seen all the negative reviews before placing an order. I ordered months ago and yet have not received all of the order. The QUALITY is HORRIBLE. What you see in their pictures is not what you get. Very deceptive. This company should be put out of business.

Reviews (32)

Rating

Timeframe

Other

Reviews that mention popular keywords

email address (3)
Thumbnail of user telisaj
1 review
1 helpful vote
February 13th, 2020

I wish I had seen all the negative reviews before placing an order. I ordered months ago and yet have not received all of the order.
The QUALITY is HORRIBLE. What you see in their pictures is not what you get. Very deceptive.
This company should be put out of business.

Thumbnail of user terranz
1 review
0 helpful votes
January 7th, 2020

Horrible quality, nothing like pictured, took forever as probably their sweatshops that house 4-8 yr olds are making this crap they call clothing. FYI these sites are all the same they just change the names.

Thumbnail of user anitas266
2 reviews
1 helpful vote
December 8th, 2019

They are not honest and are definitely not a company you want to buy from. I put my order in months ago with promise that it was coming. Now their tired of me and lying saying they have sent it and it's on it's way.
They won't give the name of the owners are contact information. I am looking for others who would like to join me in a class action lawsuit against this company for fraud. For me it's a matter of Decency and honesty, I trusted them I gave them plenty of time to for fill the order. Only to be treated with disrespect, and deception. They show beautiful items for sale so you feel that there with a reparable company, but it's a deception! In my opinion they should be put out of business, the way they do their customers and steal their money!

Thumbnail of user charak1
1 review
0 helpful votes
March 24th, 2020

They kept my money and they didn't send my package since August. They told me they refund my last month and they didn't yet

Thumbnail of user annaf197
1 review
0 helpful votes
November 8th, 2019

Awful scam from China. Bought four products two months ago. Still have not received and after 18 emails still nothing being done.

Thumbnail of user nohas18
1 review
2 helpful votes
November 21st, 2019

Do not purchase from this website, bad quality. I ordered 3 items, just one arrived and it's not like the picture at all.

Thumbnail of user aliceh162
1 review
5 helpful votes
August 23rd, 2019

When I googled the return policy. It says we can return within 30 days and pay our own shipping costs. The website makes it look like an european e-commerce so i ordered 2 items. Shockingly, they were from China (nothing wrong but makes returning then very costly to return from Europe)! Sizes are way off, doesn't fit at all and i have average body shape. They didnt allow returns and instead only only me $30 voucher when my purchases are US$95! For no reason!

Thumbnail of user vickyl56
1 review
1 helpful vote
November 16th, 2019

Order 4 shirts only received 3... they would not refund my $ or send the shirt and for 2 weeks when I reached out to them they continually send me an automated email... totally the poorest customer service EVER

Thumbnail of user haifab
2 reviews
2 helpful votes
June 24th, 2019

I thought that people here are exaggerating but all the reviews here are true unfortunately I read it after I ordered my items.
Very poor material, a bad copy of a design, wrong sizes plus I paid extra charges at the post center for three separated packages they even didn't deliver the items to my address but for sure I had a lesson I will never ever buy dresses online so I blocked all the adds on for my inst. And facebook,
It is a disgrace on them and their industry, I will never trust them anymore, take my words from my own experience

Thumbnail of user carmelitar3
2 reviews
0 helpful votes
December 7th, 2019

I have placed two orders with this company each order is almost $200 and I've only gotten three of my items out of light 14 items and they do not look like the picture I placed these orders in October and beginning of November and have gotten only three items and it is now December I have not gotten anything for my last order and they keep emailing me for replacement items I send it back to them and they still emailing me the same thing to reorder replacement items that they had out of stock I have received the same email from them about six times already and I answered six times already and still they are emailing me the same question I have no items and they have my money I'm about to launch an investigation for my bank to get my money back please do not order from this company you will not be satisfied and you cannot talk to anyone about your order and every time someone email you is a different person asking you the same question I'm about to email them one last time asking them where are my items

Thumbnail of user sahars10
1 review
9 helpful votes
May 27th, 2019

Liers. The dress is a poor copy of the photo and no one responded to my emails you don't deserve even one star. Shame on you. Corrupted theft company

Thumbnail of user carmelb9
1 review
3 helpful votes
June 17th, 2019

Don't do it! The clothes are a joke -- quality is like tissue paper and size is not accurate! No refund information and trying to send them an e-mail was ridiculous! The verification code was so messed up you could never submit. As my daughter said whenever you are ordering something from a new company always check the reviews - which I didn't! I know better now and would never recommend these scam artists! Live and learn but they need to be put out of business! Very sad that they can get on Facebook and act like a legitimate business.

Thumbnail of user estherc61
1 review
5 helpful votes
July 10th, 2019

Cuando recibi el pedido, los vestidos no tenian nada q ver con lo q aparece en la foto. Para devolverlo tenia que pagar yo los gastos, cuando les dije que no pensaba pagar ni un duro, me. Dijeron q lo aprovechara xa regalarlo a alguien! Total q al final me dicen q me lo quede y q me devuelven solo una parte. Tras un mes, aun no he recibido.ni la porqueria de importe q se supone q me tienen q devolver. Calidad pesima y servicio nefasto. Para mi una estafa.

Thumbnail of user shannonh176
1 review
7 helpful votes
May 24th, 2019

They deliver the order super slow, it took more than a month to arrive, but the dresses look nothing like the pictures, quality is bad bad bad bad bad as hell. I was trying to contact them to get my refund with the email address they provide *******@ecochee.com, I've never get any response. NOTHING!
This website is a joke! Don't even buy anything from them.

Thumbnail of user shakirai
1 review
7 helpful votes
May 10th, 2019

This brand used to be called colabingo but I think they were gettting such bad reviews they changed their name to ecochee I ordered 3 dresses all of which came at three different times and over 1 and half months! The quality is very poor it's nothing like the photos so don't fool yourself and the complains email always bounces back this is one of the biggest scams I've seen online they are really brave to use Instagram as a platform to advertise themselves I'm sure they delete negative comments!

Thumbnail of user shawnnar
1 review
2 helpful votes
June 28th, 2019

At first, I thought it was great. I got the first of two dresses I ordered! I loved it but it was a bit small. I requested an exchange and I got answers immediately acting as if I would be taken care of. Then the emails (sent by a different customer service rep every time), started going in circles. "We are having technical issues", please send confirmation of your order, etc. Finally I reailzed I was probably being played so I tried to log in to my account and it's INVALID! My Email is not valid! I will be reporting them!

Thumbnail of user vickic115
2 reviews
4 helpful votes
August 22nd, 2019

There is no email or phone to make a return. The material is awful. Not the right size. Total scam. Called Clark Howard and he said call the bank and report it as a scam and you will get your money back. Do not order from this website ever. It should be taken down!

Thumbnail of user rital103
1 review
5 helpful votes
May 31st, 2019

DO NOT SHOP here, I fell for the pictures as well. The package just arrived yesterday and I have not contacted anyone yet. Based on theses reviews which I did not read prior to placing the order... shame on me!

Thumbnail of user annam520
1 review
7 helpful votes
May 7th, 2019

I purchased a Dress in early April. I have not received anything to say the item is out of stock as we are now in May. I would like a full refund as this company seems to be very unprofessional "dodgy."I tried to email them on *******@service.com as this is the email address they provided however it bounced back which makes we wonder if this is a complete scam. There has been no communication from this company at all, I suggest anyone who is considering purchasing from this website "THINK AGAIN" very disappointed. So I am very reluctant order online and I will be notifying all my friends on Facebook the experience I encountered from this company.

Thumbnail of user sia3
1 review
3 helpful votes
June 19th, 2019

They're fake.Do not purchase from them, they are NOT trusting. I bought 2 dresses and one sweater. They sent two dresses ( not same the picture. Terrible condition. Just trush) after 5 weeks than I ordered them. And now it has been 8 weeks I haven't gotten sweater yet. This is a scam.!

Thumbnail of user shwetak11
1 review
8 helpful votes
May 15th, 2019

I fell for the pictures and bought maxi. Bad bad bad. If i knew what they look like in real I wont buy them for free. Leave alone spend money.
3 dresses are too small want to return

Thumbnail of user rosmarya
2 reviews
2 helpful votes
June 27th, 2019

The description of the product is not what arrives. They do not return the money.
When wanting to return the product, they tell you to give it away because the shipping is very expensive and they only want to return a minimum percentage of your purchase. I pay $ 40 plus shipping and they just want me back $ 10 dollars.

Thumbnail of user shaquailaj
1 review
8 helpful votes
June 9th, 2019

The quality and cloths is NOT what it appears in the photos. DO NOT purchase from them.
I've sent several request for return and refund and no reply at all.

Thumbnail of user gwendlynl
1 review
6 helpful votes
June 3rd, 2019

I haven't received my order yet and I paid for express delivery. I wish I knew how to report them to the Better Business Bureau. Please don't order anything from them. They're a rip off!

Thumbnail of user cynthiap165
1 review
5 helpful votes
August 3rd, 2019

I wish I read the reviews before purchasing from Ecochee. Lesson learned. AEveything I ordered was made from the same fabric parashute material. Nothing looks like the photo. And don't talk about the fit, too small. DO NOT ORDER FROM THIS COMPANY. AS A MATTER OF FACT, I WILL NEVER ORDER CLOTHES ONLINE! AS YOU MAY HAVE NOTICED< I GAVE NO STARS!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Ecochee?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.5
32 reviews
Have a question about Ecochee?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business