Edtavia

These guys are idiots. We're still fighting to have them honor their "30 Days Easy Return Policy" and their assurance, "If for some reason you are not 100% satisfied with your purchase we will gladly help you return your new and unworn item(s)." We had to file a complaint with our VISA, who have issued a full refund. Interestingly, about a week after filing a complaint with our VISA Edtavia has offered a discount on new purchases, offered $13 and we keep the items that don't fit, and today they offered $25 and again, we can keep the item that don't fit. We paid over $80!

With their latest $25 offer, they stated that their main warehouse is in Dubai, and postage is too costly. Though I appreciate their problem, I suggested they stop advertising on FB in countries where they feel it is too costly to honor their return policy.

Let this be a warning to anybody who sees something interesting on FB, or anywhere else. Anybody can buy advertising - it's actually fairly inexpensive. But a lot of these "stores" are small Mom & Pop's operating out of their living room, advertising items that are shipped directly from the manufacturer's warehouse. These stores are simply middlemen and have no vested interest in providing quality customer service - other than if they want to grow their business.

Be careful what advertising you click on, and always use a VISA or MC credit card to purchase - not a debit card! The guarantee they offer may be your only safeguard!

This "company" is a ship-on-demand entity based in the UK, and shipping from China. Their "30 Days Easy Return/Exchange Policy" is a complete farse.

Their policy states: "We have high quality control standard to make sure all the products we ship in perfect conditions, however, a return or exchange is unavoidable. IF FOR SOME REASON YOU ARE NOT 100% SATISFIED WITH YOUR PURCHASE, WE WILL GLADLY HELP YOU RETURN YOUR NEW AND UNWORN ITEM(S)."

But then, further down under "Return/Exchange Guidelines", line item #2 states: "Only if our products have quality problems, we will accept return request..."

Their only reason for authorizing a return is if you can prove there is a defect. To do that, they require you send photos of the packages and of the defective, and then they must agree with you.

Their statement regarding 100% satisfaction, apparently applies to their level of satisfaction with the sale, and once they have your money, they're 100% satisfied with the sale!

Since they're located in the UK/China you have little recourse. We have filed a complaint with FB advertising, which doesn't do much. Our only hope is filing a complaint with VISA, which we have done.

Learn from our experience - be careful when clicking on ads through FB. You have no idea where the sellers are located, and if there's a problem your ability to seek a solution is limited if the seller is located outside the States.

The seller has currently simply stopped responding. The last time they responded they offered a discount on our next purchase. Like we're ever going to buy anything from them again...?!

I finally received the products I ordered, and in all fairness though the shipping time was slow, they stated it would take 30-40 days for the products to arrive. One of the reasons I opted to order from them is, they offered a 100% satisfaction and a "30 Days Easy Return/Exchange" policy. Unfortunately, even with using their measuring guidelines, none of the 3 items I ordered fit properly. So, I contacted them for the required, "Authorization" to return. They are dragging their feet... Now they want me to send pictures. I'm to sure of what, but I took pictures of the re-packages items, which I did very professionally, and sent those. If they want me to take pictures of me wearing the items, I'll have to unpack them again, put them on, an essentially take pictures of my breasts to show the garments don't fit. And I really don't like the idea of sending photos of my breasts around the world, and won't do it. More importantly, I don't see any reason to, because their return policy clearly states, "If for some reason you are not 100% satisfied with your purchase we will gladly help you return your new and unworn item(s)." Well, I'm not at all satisfied, because they don't fit! All I ask is they behave like a professional company, honor their return policy and send the authorization to return and refund the purchase price - I have to pay the postage to return. I suspect they're a third party, operating a ship-on-demand business, where they carry no inventory, and all orders go directly to the manufacturer located in China for fulfillment. Which means they have already taken their cut of the purchase price, and probably spent it. I'll see how they respond next, and then file a complaint through my VISA. Buyers beware!

I'm here to tell you about the great products I have received from this site... Oh wait, I can't. I haven't received them yet, though I ordered them on March 27th! Still waiting... Zzzzz...