Emiratesnbd

Emirates NBD offer the complete opposite of good customer service. They overcharge you, and then refuse to explain why, in spite of constant calls and online exchanges. They don't call you back, so you can never speak to anyone with any authority. I have been overcharged on several occasions for international transactions. I have asked for them to explain the charges. Some people tell me the charges, and when I explain how mine are higher they just log it as a complaint. The online team even gave me a breakdown of what I should have paid. I replied and told them I paid over 100dhs more than this, but they just referred me to the telephone team, who then just never returned my calls. Another person then suddenly said that charges can be as higher as 7-8%. Mine was actually closer to 15%! I asked them to show me where in their terms and conditions they can charge 7% and they said they cannot provide this, ie. They are just lying. It is absolutely atrocious service and I will be closing my credit card and never using their services again. They just rip customers off and have no idea of what good customer service is. In many other countries, they would not be allowed to continue functioning.