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I was happy with my solar water equipment until it produced so much calcium sulphate ( desert roses) it bunged up the outlet and stopped water coming through. The solution was to for me to buy a sonic water treatment unit at a cost of just over 400€, so far no more issues. I need to change the magnesium anode to protect the water tank from corrosion. I have tried to contact Max tree times via WhatsApp and twice via the contact tab on their web site, nothing! I have even phoned shops near his shop to see if he is still trading, is he? So I suggest you need to do your home work before you install from this company.
We did not expect the situation we are in with no hot water from this company's Solar Hot water system, not from the solar part but from their heating element part. Since the 3rd December 2021.
I should make it quiet clear that the Company who installed the Solar hot water kit was IBERUNWIND. S. L Located in Calle Viens 5,******* Benidorm (AS SHOWN ON THEIR INVOICE) maybe a Franchise of ENERA, IBERUNWIND do not appear to have their own website, so that is why I have had to make this review
Using the name enera-solar.com, which I presume is the manufacturer?
I should have been concerned when the company told me they don't do a survey! I was told we install you pay, the company was local to me so I chose IBERUNWIND.SL, The price I paid was 1499. 00 euros inc IVA, the price was for the package WITH PROGRAMMER-HEATING ELEMENT AND INSTALLATION.
The installers came and installed the system on the 3rd December 2021, they finished the installation that same evening, they did not explain the system they just left without saying a word.
We did not have hot water from their system, but at least we had our own hot water boiler.
I contacted the company to call back and sort out the system, we were given 3 appointments, all were a no show, there was a 4th appointment which I insisted on a time slot, that was on the 24th December 2021 between 10/11am which suited us as we were going shopping, they did not arrive as arranged so we went out, they arrived at 12.30pm, they told me everything was Ok, it was not Ok as it is today the 3rd January 2022 not Ok.
In between my coversations with whoever at the office of IBERSUNWIND, I was told the problem was the system was located in the shade but they would install reflectors to overcome the problem, they never installed reflectors, then I was told that we did not have a HEATING ELEMENT in the package, but they would supply and install one at a price, then it was discovered that they did install a HEATING ELEMENT.
This has made me very concerned what is going on.
I gave the company many chances to sort out the problem/problems before I wrote this review, but they choose to ignore me.
All I can say to any peoples thinking of installing SOLAR HOT WATER, PLEASE BEWARE OF THIS COMPANY.
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