I placed a large order on 2/17 and the company took my money (upwards of $800) immediately. It is now 5/29 and I still have no dresses. I called and emailed at least twice a week for the past month with no response. Last week, I requested the order be cancelled because the events for the dresses have long passed and I have received no response. I filed a complaint with the Better Business Bureau and filed a dispute/requested a chargeback with my credit card company in hopes of getting my money back since the company is not communicating. Do yourself a favor and do not order from eShakti.

Once upon a time my friends were probably sick of me talking about Eshakti. I adored my whimsical planet dress. Ordered well over a dozen dresses for myself over a decade - fancy Christmas dresses, casual sleeveless summer frocks... of course all with pockets. I also ordered over a dozen matching black dresses in different sizes for a dance company I run.

But now... they no longer deliver. I checked with them in mid March 2024 to see if they could make six more of the dresses for the dance company. Paid for six dresses. These dresses require a plain black knit, thread and zippers as materials. Two full months later, no dresses. They have not begun to sew dresses. They don't answer the phone, and have answered my emails only twice in the 7 weeks since they missed their delivery estimate, with excuses about it being hard to get fabric post pandemic. Promised I would have them my mid-May. No dresses. No further emails. But yet they are still selling dresses with plain black knit fabric online today.

I bought two dresses on December 16,2023. Three months later, I decided to cancel order number ******* because I hadn't received either of the dresses. I requested a refund two months ago. I have sent five emails and tried calling, but I have not received any response.

I read the reviews and still ordered from them. NEVER AGAIN. I ordered in February with an expected delivery in March and to date...NOTHING. They won't respond to emails or calls at all. To quote previous reviews: THEY ARE THEIVES. Definitely took my money but are non-existent communicators. My event is in 2 weeks. How are they still in business?

It has been 8 months and I still dont have my full order. They finally agreed to refund me on the outstanding item but it has been 3 months and no refund in sight. I really wanted to love this company and ordered a bunch of custom items but I had to alter most of them because they did not come as per my measurements and they took so long to arrive (or not at all) so I was afraid to send them back to be fixed. Not worth it! They don't answer their phone and rarely answer emails.

BEWARE! I ordered very well-made, custom-fitted garments for many years, which were delivered promptly. But something has gone very, very wrong in the last couple of months. No one is responding to my inquiries about where my clothes are that I ordered and paid for over a month ago. The progress bar has been stalled in the same place for 4 weeks. No one is answering the customer service phone, and no one is responding to emails I am sending them. I am currently trying to claw back the payment. Why are they posting new designs and accepting orders?

I've left multiple messages trying to reach a human being to help me select different fabric and no response. I have tried to contact you on Facebook, Instagram, your customer service voicemail and Your online customer form request form. Nobody has ever responded and my order status has not been updated to reflect CANCELED or Closed. No human beings seem to work on your customer service phone line because I've called various hours of the day and night and nobody has EVER answered the phone live. I have left at least 9 voicemails requesting a call back and to CANCEL.

Buyers be warned - this is not the company you have ordered from previously. I have ordered a number of pieces over the years, and have always been satisfied with the quality and service. However, my recent experience ensures I will not be shopping here again. I placed an order in early November 2023. According to the website, it was expected to be delivered at the end of that month. When that date was close and I hadn't gotten any shipping details, I reached out. More than once. Only to get an update that there was a delay in materials and they didn't know when the order would be ready. While delays happen and that is understandable, what is not understandable is not having the company reach out and let me know of the delay, I had to hound them to get this information. Then the order finally all arrived in January 2024. And for the first time ever with an eShakti order, I had fit issues. Again, I have had to follow up several times to get the issue resolved and the pieces remade. Emails went unanswered for months. It is now the end of April and I still don't have the garments. I understand things are custom ordered and there are global supply chain issues, and I was reluctant to share this experience given my positive experiences in the past; however, I have shared this timeline and feedback with the company and they have chosen not to respond or provide any explanation for the delays.

I ordered 2 clothing items totaling $174.80 they never arrived and when I contacted the company they said it's because the fabric was on back order so I waited another month before I contacted them again to cancel and refund me. They said that they would - that was a long time ago, they will not return my emails or phone calls - they are thieves! Don't buy from them they steal!

I've been ordering from Eshakti for over a decade. 90% of my wardrobe is their customized clothing. I am 5' 11" so much taller than standardized clothing. My arms, torso, legs are all long. Yes, many offer "tall" sizes and this often works. Nothing compares to customization however. I'm small on top, larger on bottom. So out of wack with store bought! So I love the options with Eshakti.

Now for a reduced rating. Given I have purchased here for closer to 20 years, I've been able to see trends. The cost of shipping and customization has doubled, and the time for delivery for some pieces has also been met way outside of the anticipated time. The response from customer service when I use email is non existent or it takes days! I ordered 2 items on February 15th and do not have them as of April 7. Processing returns is a problem when steps are followed yet reimbursement has not occurred 2 months later.

My product took three months to ship and once it was marked as shipped, it said it would be 10-14 business days. I am still waiting and it's now April (almost 4 months since I ordered) and I have still not received the product. According to tracking it has been delivered. We live in a safe area and have cameras. Nothing ever came. I have reached out via phone and email and haven't heard a word. I'm out over $70 for nothing.

I ordered a dress (twice) in February - standard from the website. No customizations. It is March and no dress. They sure did take my money, however. I have called multiple times, but no one ever answers. All they ask is to leave a message and when I do, no call back. I filed an inquiry on the website, but I got some poor apology for their running late because fabric was delayed due to COVID (four years ago now) and zero update on when I can expect my item or acknowledgement that I will be getting a refund. So infuriating to work with this company! My recommendation is NOT to order from them... I certainly will not again. I question whether or not they are a legit business.

I ordered a dress beginning of February 2024. I received no communication at all. I just cancelled my order because they still dont have the fabric. This is the second time i have had issues and their customer service is awful. Very slow response phone calls are not returned or answered. I have been a customer for many years. Their dresses are great if you can get it made and sent to you. Also when measuring if you want it to fit tight then give exact measurements. If you want movement room add some space on your measurements.

I have been buying from eShakti for 10 years and previously had never been disappointed from quality to custom-sizing accuracy. My most recent order, however, marked a complete 180. I ordered in Nov. 23; expected delivery date in mid-December. By January, two of the items hadn't even been started. No response to initial customer service requests via web form or phone call. Finally got a response only after I threatened to charge back the payment; they claimed they were waiting on new fabric due to quality issues - no resolution or ETA offered. I followed up asking whether they could ship the one complete item and refund the ones still waiting for fabric - no response. Only once I actually raised the dispute with my bank, I got an email reply from eShakti two weeks later agreeing to ship/refund, but they created a shipping label and after 10 days still hadn't sent the package, and never sent the refund. I had to email my bank again regarding the dispute, saying that if the merchant claimed they resolved the issue, they hadn't. I finally received one of the three items I ordered and the fit and quality have also declined since previous orders. I'm bummed because they used to be one of my favorite shops for distinctive, quality clothes, but not anymore. A delay I could understand, but the fact that they won't communicate with customers proactively in that case, and further would lie about shipping/refunding the items, is unacceptable.

I ordered a white non-customized blouse one month ago for a special event with expected delivery in 15-19 day. There has been no response to emails or phone calls. The money, however, was taken out of my bank account the day after my order was submitted. I will never order from this company again nor refer it to any friends. Extremely disappointed.

I hate having to write this review given my nearly decade history with Eshatki. Since about 2011, I have ordered at least 100 skirts and dresses from this company. They have always been good quality and value. However, in December 2023, I ordered 2 skirts which were due to me on January 5,2024. Since about February 1st, one of the skirts had been listed as complete and just awaiting shipment. The other skirt has not even been sewn. I have emailed at least 4 times. On two occasions, the company responded in a form email that problems with fabric delayed the order. I don't understand why an issue with one skirt would prevent them from sending the other completed garment. Or why they do not offer a refund.

I've ordered 3 items from them. Happy with 2 and returned one using their return label. I was never credited for the returned item and have reached out to them 3x's to inquire and have not received any reply. The items I kept are good quality but to not support customer returns for a credit is flushing money down the drain.

I had previously ordered from Eshakti and not had a problem, this time however it's been a terrible experience. I ordered some clothes on the 29th of November, after 9 weeks and no sign of the clothes I cancelled the order. I am still waiting for a refund 5 weeks on. Unbelievably bad service. I had recommended Eshakti to friends and regret it now. I can't afford to throw money away like this and would advise anyone else to steer clear. I'd I hadn't originally had a good experience I would suggest this company is a scam.

I placed my customized order on 2/8/24. My order page over the next couple of weeks indicated that it was to be "delivered by 2/27/24." By 2/29 I had neither received my dresses nor had I received an email update, so I called…twice…and could never get through to a real person…I could only leave a voice mail message. I also sent an email. In my messages I said that I was leaving on vacation on 3/6 and was hoping to have the dresses by then so definitely needed an update. No responses. I will not order from them again…and I have yet to see what the quality of the dresses are, which at this point seems I won't know until after I return from my vacation. Now I will have to go shopping at the last minute for a dress to take with me. I am not happy.

Not sure what happened. They used to be efficient. Now orders take months & months to fulfill. Sadly, after many years buying clothes here, I have placed my last order.