• Eyebuydirect

Eyebuydirect

Overview

Eyebuydirect has a rating of 4.77 stars from 834 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection, and new glasses. Eyebuydirect ranks 9th among Eyeglasses sites.

  • Service
    200
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    800

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
437
Neutral
15
Negative
9

Instant Feedback

6,289 reviews

What reviewers want you to know

Positive highlights

  • Another thing that surprised me was their customer service.

Critical highlights

No critical highlights yet

How would you rate Eyebuydirect?
Top Positive Review

“I've bought 2 pairs of glasses so far, waiting on my...”

Geneve J.
1/22/24

I've bought 2 pairs of glasses so far, waiting on my third. I love them. Excellent quality. I didn't have to wait forever for delivery & my benefits reimbursed me. Great shopping experience.

Top Critical Review

“Not pleased with glasses I bought previously”

Louis O.
4/20/24

Not pleased with glasses I bought previously. Poor fit and problem with vision clarity. Bought 2 months ago but checked with your sales service and nothing could be done about the glasses. Buying a new pair and if problem persists they are going right back to you. You're gain and my loss. If there is another problem I will be getting on social media to my friends and colleagues.

Reviews (834)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (176)
Thumbnail of user freddavies.comq
1 review
0 helpful votes
August 8th, 2023
Verified purchase
• Updated review

First time buying glasses online. Today is my birthday and thought I would get some stylish glasses for my birthday. I have a schedule that has me work 2 weeks away from home at a time. It took about 2 weeks to get the delivery. Since I was at work in the middle of my 14 day shift, they arrived in Edmonton, Alberta, Canada one week after I arrived home from work. Although I was nervous to order glasses online, I am so happy that I ordered from EYEBUYDIRECT.

Reason I chose this business:

You were kind enough to give me a coupon code to make the price much more reasonable. I am a union carpenter and they only pay for my glasses once every 2 years. Their plan requires me to purchase them from a physical store. This year it was not my year to get glasses through my union bennefits plan.

Reason I chose this product:

I have always wanted aviator type glasses. Many stores don't offer that style. Unfortunately, the birthday special 2 for 1 doesn't apply to the glasses I wanted to order. After speaking with a representative about the glasses I wanted to purchase for my birthday she gave me a coupon code to make my purchase very reasonable.

Quality
First time buying glasses online
July 13th, 2023
Verified site experience
• Previous review

First time buying glasses online. Today is my birthday and thought i would get some stylish glasses for my birthday. I have a schedule that has me work 2 weeks away from home at a time. I hope my glasses arrive to my home when I am home.

Reason I chose this business:

You were kind enough to give me a coupon code to make the price much more rteasonable.

Reason I chose this product:

I have always wanted aviator type glasses. Many glasses stores don't offer that style.

Thumbnail of user manesej
1 review
0 helpful votes
October 21st, 2023
Verified purchase

Très belle expérience, c'est la seconde fois que j'Achète une pair et je crois la changé à nouveau pour ma fête

Reason I chose this business:

J'ai brisé mes lunettes et j'ai besoin d'en avoir des nouvelles le plus vite possible vu que mes examens commence vendredi

Reason I chose this product:

Il est jolie et coloré

Service
Quality
Thumbnail of user jennies11
2 reviews
0 helpful votes
April 15th, 2024
Verified purchase

Pretty good besides a 15-minute period during which the website would not let me add the finalized glasses to my cart (both on desktop and mobile, and wifi was working perfectly for all other sites)

Reason I chose this business:

Online sources list this website as a good retailer for decent quality perscription glasses for discounted prices. My optometrist's selection of glasses is only designer (out of my budget). The cheapest options are still more than $100 and are hideous.

Reason I chose this product:

I like the shape of the frames, I've been going for the same shape for the last decade. They also seem to be light weight (we'll see how much they weigh with my lenses installed), and they look lowkey and simple

Thumbnail of user lineg10
1 review
0 helpful votes
April 8th, 2023
Verified purchase
• Updated review

Je suis incapable d'appliquer le code TIME2SAVE … l'endroit où il est inscrit code promotionnel n'apparaissait pas. Alors j'ai commandé seulement une paire de lunettes pour cette fois - ci. J'ai attendu un peu mais je n'ai reçu avec aide aucun commentaire avant aujourd'hui…

Je n’ai pas reçu d’aide après avoir envoyé un message.

Reason I chose this business:

J’apprécie commander en ligne et surtout le prix des lunettes…

Reason I chose this product:

Je voulais changer de style

Service
Quality
Je suis incapable d'appliquer le code TIME2SAVE …
April 9th, 2023
Verified site experience
• Previous review
Thumbnail of user terryp834
1 review
0 helpful votes
April 18th, 2023
Verified purchase
• Updated review

Great product, very good service, good price. Only thing I don't like is the large number of Email advertisements I get. I tried to unsubscribe, but the selection options does not seem to work. 1 Email per week would be more than enough!

Reason I chose this business:

Selection and Price

Reason I chose this product:

Selection and Price

Quality
Very pleased at this stage
March 23rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Selection and Price

Reason I chose this product:

Selection and Price

Thumbnail of user andrep187
1 review
0 helpful votes
February 24th, 2023
Verified purchase

Same great experience as always. Although my coupon was wiped from my cart and I almost checked out without it being properly applied after I had previously confirmed it.

Reason I chose this business:

Continued to use them for several years! Love the affordable but stylish options

Reason I chose this product:

Trying some new styles out

Quality
Thumbnail of user lexyr4
1 review
0 helpful votes
November 15th, 2022

I have had issues with my vision since I was 7 years old - and ever since then, when I needed to get new glasses, it was a pain in the pocket and very little option.
When I first ordered on Eye Buy, I was worried about the fit and the look... but when I got my first pair that didn't look or feel right, they are quick to send you a refund OR a replacement pair of a different style.
Their email customer service got back to me SAME DAY when I contacted them for a replacement. They got all the details of the pair I wanted and were SUPER fast processing my request.
They are affordable - I paid $600+ dollars at Vouge Optical for 2 pairs of glasses, where with EYEBUY I can get 2 pair for like 150-200 (depending on the frame style and lenses I choose)
I also LOVE that they have SO many different size options (I have an XL head and most places only have frames that fit me in Mens...)
I have looked at other online glasses retailers and none of them compared to EB.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessn25
11 reviews
34 helpful votes
May 13th, 2020

I've purchased from Eye Buy Direct many times and I've always been satisfied even if the glasses don't particularly end up working out for me, the buying/shipping experience is always positive. This site is similar to clearly.ca but I found that Clearly doesn't offer different sizing options whereas Eye Buy Direct does, something that I really love. Eye Buy Direct works mostly the same as clearly.ca, as you shop you can actually virtually try on glasses, input in your prescription if you have one and there's always amazing BOGO deals! Every single time I've shopped with Eye Buy Direct I've gotten a BOGO deal, it's incredible.

Another thing that surprised me was their customer service. I wrote a review about a pair of glasses that unfortunately were just super uncomfortable to wear and they reached out to me via email almost immediately asking if I wanted to exchange or even a refund! That level of service is top-notch. I recommend this site fully if you're someone who has their prescription and is looking for a fashionable pair of glasses or sunglasses. One thing I want to point out is their shipping time. You have to keep in mind that it takes time to actually make your lenses, especially if you have a prescription! Every prescription is different so it could take up to 2 weeks to ship, but once it has shipped it doesn't take long to receive it.

Thumbnail of user jesses652
1 review
0 helpful votes
February 10th, 2023
Verified purchase
• Updated review

Thanks a bunch for fast delivery and reasonable prices. Unfortunately they're smaller than the try on feature led me to believe. They are smaller then my last pair which looked to be the same.

Reason I chose this product:

Needed night time tinted driving glasses

Quality
Thanks a bunch
January 13th, 2023
Verified site experience
• Previous review
Thumbnail of user lyndae85
1 review
0 helpful votes
February 1st, 2023
Verified purchase

Your web page works very smoothly. I think that Eyebuydirect is a fantastic company. The customer service is unbeatable. I would not hesitate to recommend Eyebuydirect to my friends.

Reason I chose this business:

Shopping is easy and fun.

Reason I chose this product:

Great selection of frames.

Service
Quality
Thumbnail of user margaretl1353
1 review
0 helpful votes
May 24th, 2023
Verified purchase

It is new to me, I enjoyed the shopping experience, the Try on did not work for all my selections. Also I will not order from you again because my inbox was full of your emails and the offers did not come to fruition when I tried to order more glasses. I like the glasses but other sites do not bombard me with emails.

Reason I chose this business:

It was recommended by your satisfied customers

Reason I chose this product:

I just got a new prescription

Quality
Thumbnail of user lyndac184
2 reviews
0 helpful votes
May 16th, 2023
Verified purchase
• Updated review

Was very easy to navigate the site, try on and purchase, I'm very impressed with my first time ordering prescription glasses online

Reason I chose this business:

I liked the glasses and being on disability the price was right

Reason I chose this product:

I needed new glasses and these ones seem to be good

Quality
Was very easy to navigate the site, try on and purchase
April 21st, 2023
Verified site experience
• Previous review
Reason I chose this business:

I liked the glasses and being on disability the price was right

Reason I chose this product:

I needed new glasses and these ones seem to e good

Thumbnail of user abraamy
2 reviews
0 helpful votes
September 28th, 2023
Verified purchase
• Updated review

Great style glasses for a good price. Shipping was quick. Satisfied overall. Would recommend eyebuydirect to anyone looking for glasses

Reason I chose this business:

Great prices

Reason I chose this product:

It's stylish

Quality
Great style glasses for a good price
September 3rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Great prices

Reason I chose this product:

It's stylish

Thumbnail of user nileshr8
1 review
0 helpful votes
April 18th, 2023
Verified purchase
• Updated review

Great end to end interaction. But eye glasses selection even with real time wear sometimes its deceptive. Doesn't give u an accurate look

Great!!!

Reason I chose this business:

Choice that fits me

Reason I chose this product:

Quality and stylish

Service
Quality
Great end to end interaction
April 22nd, 2023
Verified site experience
• Previous review

Great end to end interaction. But price gone up!

Reason I chose this business:

Choice that fits me

Reason I chose this product:

Quality and stylish

Thumbnail of user goldenpostieh
1 review
0 helpful votes
May 28th, 2023
Verified purchase

Easy to select frames, and the try on feature on my phone is fantastic. I can get 2 pairs for half what my optomitrist charges!

Reason I chose this business:

Second order. Loved the first ones so much, had to get more for the car.
And love the fact it ships with CanadaPost. Makes it so convient!

Reason I chose this product:

Lookes great on with the try on feature!

Quality
Thumbnail of user philippea35
1 review
0 helpful votes
October 23rd, 2023
Verified purchase

Après avoir commandé une première paire de lunettes de vue chez EyeBuy et pu apprécier le produit, j'ai commandé immédiatement une deuxième paire de lunettes (un autre modèle), et je suis encore plus content de la deuxième. Chaque fois, mes lunettes sont arrivées dans un emballage soigné, en 10 à 15 jours. La qualité est belle, la monture est robuste (c'est ça que ça prend, avec moi!), les verres progressifs sont excellents (meilleurs que ce que j'ai payé trois fois le même prix dans des chaînes spécialisées) et ne m'ont causé aucune difficulté d'adapation. C'est bien simple, j'oublie complétement mes lunettes quand elles sont sur mon nez. La progressivité est surprenante: c'est net à 95 % de loin (ce qui est suffisant, puisque le but était de corriger ma vision entre 20 mètres et 20 cm) et extrêmement net de près. Je suis ravi.du produit, de même que du service d'EyeBuyDirect.

Reason I chose this business:

Parce que ma première expérience avec EyeBuy a été excellente, du service au produit.

Reason I chose this product:

Parce que je suis très content de la paire que j'ai reçue ce matin. J'attendais de voir pour commander une deuxième paire.

Quality
Thumbnail of user paull2425
1 review
0 helpful votes
July 10th, 2023
Verified purchase

Excellent! Very, very reasonable prices, lots of frames to choose from, lots of lens options. This will be the third pair of glasses I've bought from EyeBuyDirect, this time for my wife. Thank you!

Reason I chose this business:

Satisfied prior customer.

Reason I chose this product:

Attractive, well made.

Quality
Thumbnail of user emeraldharbourf
1 review
0 helpful votes
March 18th, 2023
Verified purchase

Love my glasses and they were a really good price. Was so surprised at how quickly they arrived!

Reason I chose this business:

The site was user friendly and prices were reasonable.

Reason I chose this product:

Loved colours and style of frames. Polished yet trendy!

Quality
Thumbnail of user ingaf5
1 review
0 helpful votes
April 8th, 2023
Verified purchase

I would have liked a "remember and compare" option, but everything I wanted to know was accessible.

Reason I chose this business:

Best virtual try on of the few I tried

Reason I chose this product:

Titanium. Appearance.

Service
Quality
Thumbnail of user victoriau202
1 review
0 helpful votes
May 5th, 2023
Verified purchase

I Love the glasses they offer and when I find a pair I really like I usually buy them in every colour. The prices and quality can't be beat. The try on function is so helpful and the very few times I have had to contact customer service they have been fast, efficient and friendly. Excellent customer service

Reason I chose this business:

Favourite site for glasses

Reason I chose this product:

Already own the glasses in different colours and great sale

Quality
Thumbnail of user darlenet239
1 review
0 helpful votes
May 30th, 2023
Verified purchase
• Updated review

Purchase was easily done and arrival was quick. Great choices in frames as well

On e pair of frames were too tight. I was offered a replacement pair.,

Reason I chose this business:

Easy and convenient

Reason I chose this product:

The glasses I chose were solid and fit well.

Service
Quality
Ok for tech savvy
April 29th, 2023
Verified site experience
• Previous review

Ok for tech savvy. A bit complex for seniors.

Thumbnail of user racheln508
1 review
0 helpful votes
June 2nd, 2023
Verified purchase

Amazing experience! Quick, easy and so affordable! Ordered 4 pairs and I'll be back!
The quality cannot be best for the price.
And I LOVE my bifocals!

Reason I chose this business:

I saw someone with amazing glasses and asked her where she purchased from!

Reason I chose this product:

Frame selection & price. Cannot be beat! I’m excited to receive them!

Quality
Thumbnail of user jayw937
1 review
0 helpful votes
July 5th, 2023
Verified purchase
• Updated review

The optometrist phoned me to ensure my prescription was as stated and i told her I was leaving on a trip and I needed the glasses in a week. She made it happen. All the way from Texas. Tell her i so appreciate her kindness.

Reason I chose this business:

PLEASE RUSH MY ORDER, i AM LEAVING THE COUNTRY ON THE 20TH OF jUNE AND i NEED THESE TO TAKE WITH ME.

Reason I chose this product:

I needed them.

Quality
I found the questions for prisms do not correspond...
July 10th, 2023
Verified site experience
• Previous review

I found the questions for prisms do not correspond with my prescription. I had to put in something to allow me to go on with the order but my prescription for prisms does not give me anything for "up" or "down". I have only "in" and "out"

Reason I chose this business:

PLEASE RUSH MY ORDER, i AM LEAVING THE COUNTRY ON THE 20TH OF jUNE AND i NEED THESE TO TAKE WITH ME.

Thumbnail of user kend512
1 review
0 helpful votes
March 4th, 2023
Verified purchase
• Updated review

Quick and easy to order. Some confusion on my pupil distance but excellent customer service to get that figured out.

Reason I chose this business:

Referred by my daughter

Reason I chose this product:

Fair pricing

Quality
Very simply designed, easy to follow
February 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Referred by my daughter

Reason I chose this product:

Fair pricing

Thumbnail of user nouru
1 review
0 helpful votes
August 29th, 2023
Verified purchase

The glasses are very good sunglasses and deserve the money I spent to purchase them.

Reason I chose this business:

I have been acustmer for long time to you and I know you are the best in this field.

Reason I chose this product:

I like these two frames so much and I have decided to buy them as agists to my relatives when I travel may be this month September to Egypt.

Service
Quality

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Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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4.8
834 reviews
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