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Arctic Fame Diamonds has a rating of 4.42 stars from 24 reviews, indicating that most customers are generally satisfied with their purchases. Arctic Fame Diamonds ranks 27th among Engagement Rings sites.
Proactively asks for customer feedback
243 reviews
Homa was amazing in helping me decide on Ring for my wife As well as a the price was incomparable! Thank youHoma!
My husband purchased an engagement ring March 0f 2021 and 8 days before our wedding (April 2021), one of the diamonds fell off. It was a rush to get it replaced in time for the wedding but we finally got it back in time. Again in July of 2022 the same diamond fell out again and we had to pay for the replacement of this one. We got the ring back on the Friday and then on Sunday (2 days later) another one fell out AGAIN. We went back to the store and they said no one could help us that day but to come back at a later time. She took a picture of the ring and said they would call us back on the following Wednesday to let us know what they would do. No one called us back on the Wednesday so we called back on the Friday and she said she was still waiting but that we needed to bring the ring in again as they couldn't tell from the picture taken. We live 1 hour from this store and always needing to drive back and forth with no satisfactory customer service. It seems they really are only concerned to make a sale but not concerned if a problem arises. To us this is definitely not in the interest of the customer. We have since taken this ring to a Professional Jeweller and they were more than happy to serve us and meet our needs. We will definitely not be going back to Arctic Fame for any of our purchases and will advise our friends and family. Such a disappointment!
We visited numerous times, staff always super friendly! Especially Homa - she went above & beyond! We are very happy with her service & look forward to buying in the near future..
Thanks for taking the time and write us an awesome review, Giao! It is a pleasure to hear your positive review, thank you for being a loyal customer and we look forward to seeing you soon again. Cheers!
I loved every bit of my interaction with fame diamonds. Irene who is my sales contact, made sure that I had all my options available along with timeline and I got my perfect ring within two weeks of ordering. They even customized a design to my finger size and ring to get me the perfect minimalist look. Thank you so much.
We were so pleased in our experience with Donna at the Willowbrook mall location. We came in with a basic idea of the engagement ring we wanted and Donna was so helpful and knowledgeable. Together we designed the ring and it turned out to be way beyond what we expected. Donna was so patient and never made us feel pressured. Thank you Donna
Products used:
Engagement ring
Good experience. Really friendly and helpful on the phone. Had them size the bracelet for me in advance before shipping, happy to accommodate requests.
Really nice on the phone and accommodating, answered my questions about a purchase.
They were an authorized Rado dealer and based close by.
So accomodating especially JANE. Explaining every single detail. Very imformative. I would really recommend to visit the store and look for their product. Just purchase my christmas gift for my self. Thank you so much.
Awesome service. Great selection of citrine necklaces which I have been looking for all over Vancouver. I bought a lovely pendant necklace. The staff were so helpful and nice.
I saw the website and chose to come to the store.
Awesome service. Great selection of citrine necklaces which I have been looking for all over Vancouver. I bought a lovely pendant necklace. The staff were so helpful and nice.
I saw the website and chose to come to the store.
This experience has been absolutely perfect. This is the ring of my partner's dream, all at a cost I can afford without the stress. Beth has been a dream to work with, with great communication, excitement, and understanding. Can't wait to come back to get wedding bands!
Great prices with even better staff! Might I add the selection is breathtaking
This experience has been absolutely perfect. This is the ring of my partner's dream, all at a cost I can afford without the stress. Beth has been a dream to work with, with great communication, excitement, and understanding. Can't wait to come back to get wedding bands!
Great prices with even better staff! Might I add the selection is breathtaking
Homa hepls me pretty well, excectly what I'm looking for :)
I loved the service and quality I received from this company. I will definitely be returning for more purchases.
I found my best engagement rings in Vancouver in this store - thank you for help and best offer to buy my favorite diamonds rings
Ribo provided outstanding customer service. The engagement ring I ordered was delivered before the due date.
Great value
Ribo provided outstanding customer service. The engagement ring I ordered was delivered before the due date.
Great value
Homa was really knowledgeable, friendly and helpful. I bought a beautiful diamond bracelets from her. Though it is a long way from North Shore, I will definitely come back and refer others to sheep here.
Homa was really knowledgeable, friendly and helpful. I bought a beautiful diamond bracelets from her. Though it is a long way from North Shore, I will definitely come back and refer others to sheep here.
The people here were so helpful for choosing the ring for me
Good service
The people here were so helpful for choosing the ring for me
Good service
Beth was incredibly helpful and procured a really excellent price for my diamond pendant
Selection, quality, price and transparency
Homa is friendly, quick and very helpful for me to get the perfect gift for my wife. Very appreciate her good service.
To find a gift for my wife and looked it up online
Exalent help very knolegable and kind. Little pricey but they're always willing to work with you to make the purchase available.
Been here before happy with them
Been here before happy with them
Homa, She is nice easy to talk to, she show us many many pieces, we found the price we like. She also help us to meet our budget.
Homa, She is nice easy to talk to, she show us many many pieces, we found the price we like. She also help us to meet our budget.
Bought here beautiful ring and great price, Homa she is very helpful
Bought here before beautiful ring and great price, I'm coming back to shop more from Homa
Homa Tks for the great serviceMy wife's earrings she believes were not fixed…. She will come in and deal with that…. I just buy…. And my sales girl was great …Cheers Owen
Reliable delivery. Great quality. Overall great experience!
Found them online.
Homa - great experience with Homa. I had an issue with my wedding ring that Homa was able to help me with in a timely manner. Fantastic customer service!
Great customer service by Homa in assisting with my questions. Also amazing value here at Arctic Diamonds.
Jane was helpful and nice to show me the different jewelries available for purchase with financing.
I am satisfied with her service.
Jane was helpful and nice to show me the different jewelries available for purchase with financing.
I am satisfied with her service.
My husband purchased an engagement ring March 0f 2021 and 8 days before our wedding (April 2021), one of the diamonds fell off. It was a rush to get it replaced in time for the wedding but we finally got it back in time.
Again in July of 2022 the same diamond fell out again and we had to pay for the replacement of this one. We got the ring back on the Friday and then on Sunday (2 days later) another one fell out AGAIN.
We went back to the store and they said no one could help us that day but to come back at a later time. She took a picture of the ring and said they would call us back on the following Wednesday to let us know what they would do. No one called us back on the Wednesday so we called back on the Friday and she said she was still waiting but that we needed to bring the ring in again as they couldn't tell from the picture taken. We live 1 hour from this store and always needing to drive back and forth with no satisfactory customer service. It seems they really are only concerned to make a sale but not concerned if a problem arises. To us this is definitely not in the interest of the customer.
We have since taken this ring to a Professional Jeweller and they were more than happy to serve us and meet our needs.
We will definitely not be going back to Arctic Fame for any of our purchases and will advise our friends and family.
Such a disappointment!
We are sorry that your experience at Arctic Fame Diamonds didn’t quite match your expectations. Initially when you bring the ring back after loosing the diamond, the claws were broken too, which makes sense why the diamond fell out. Anyhow we fixed your diamond one-time for free and the other times, of course with a charge. The ring is sturdy enough, but it depends how you use your diamond ring as well. We even called your husband to bring the ring in to take a look and see if it the same diamond falling out and also inspect how you lost the diamond, but he never showed up and now we see your 1-star review. Please feel free to call us if you have any questions.
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Fame Diamonds Group is a Direct Diamond Source and Jewellery Manufacturer of with multiple locations across Vancouver B. C Canada.
We are partners with some of the World’s largest Diamond Manufacturers, from New York to Antwerp, to bring our customers conflict free diamonds at direct source pricing. Together with our in-house designer and goldsmiths we can assist our customers to make the ideal diamond choice at the best value in the market.
Our story began in 1989 with manufacturing gold & diamond jewellery for retailers and other customers. While we accustomed to manufacturing a wide range of different designs and services, our specialty is in the unique custom design and handmade engagement rings.
Thanks for taking the time and write us a 5-star review, Ari! Thanks for your business and look forward to seeing you soon again.