• Fannylily

Overview

Fannylily has a rating of 1.1 stars from 11 reviews, indicating that most customers are generally dissatisfied with their purchases. Fannylily ranks 346th among Shoes sites.

  • Service
    4
  • Value
    4
  • Shipping
    5
  • Returns
    3
  • Quality
    3
5
See all photos
How would you rate Fannylily?
Top Critical Review

“Cheap shoes!”

Veronica S.
5/14/21

I bought sandals online thru their website. It took a long time! Finally got them and no box just in a bag. The very first day I bought them the heel part broke off. I have pictures and now there customer service wants to refund me 15%! What a joke! That is what I paid in shipping and handling. As it is it takes long before you get your shipment. Poor quality material and they look cheap! Don't bother with them at all. Waste of your money! That is why I believe you get what you pay for. No more cheap crap for me.

Reviews (11)

Rating

Timeframe

Other

Thumbnail of user veronicas366
1 review
2 helpful votes
May 14th, 2021

I bought sandals online thru their website. It took a long time! Finally got them and no box just in a bag. The very first day I bought them the heel part broke off. I have pictures and now there customer service wants to refund me 15%! What a joke! That is what I paid in shipping and handling. As it is it takes long before you get your shipment. Poor quality material and they look cheap! Don't bother with them at all. Waste of your money! That is why I believe you get what you pay for. No more cheap crap for me.

Tip for consumers:
Be careful and I would not waste my time or money

Products used:
Sandals

Service
Value
Shipping
Quality
Thumbnail of user marthao337
1 review
1 helpful vote
May 6th, 2021

I ordered a several products 2 months ago, came upon this website on Facebook and thought it was legit. Facebook even charged me $54 for an undisclosed fee. The only mode of contact is through an email that they responded only once with a fake tracking number.

Tip for consumers:
Fake online store

Products used:
none, never received products

Service
Value
Shipping
Returns
Thumbnail of user linap37
1 review
2 helpful votes
May 4th, 2021

Company based out of china. Difficult and costly to return. Customer Service poor.
Quality of product is terrible.

Tip for consumers:
Don't waste your money.
Very difficult to contact someone and when you do they try to convince you to keep them, give them away or sell them yourself.
The cost to ship them back isn't worth it.

Products used:
Bought 3 pairs of shoes. 2 of them sent were wrong size. Very poor quality

Shipping
Thumbnail of user sharonw1426
1 review
0 helpful votes
September 12th, 2021

I would like to know where they get these cheap dollar store clothes and shoes from. I made 2 orders I only got part of my first order and I have not yet got the leggings and cinched belt. I made both orders in April. The sandals I ordered wasn't even the ones that I ordered. I have emailed them asking them to send my order nothing and it is now September. I'm going to have my credit union to file a dispute against them. I will never ever ever order anything from these people again. Simeone should sue them for false advertising

Tip for consumers:
Please save yourself the disappointment and the headache. These people ain't right! The merchandise quality sucks! You have been warned!!!

Thumbnail of user triciaw96
1 review
1 helpful vote
June 15th, 2021

I ordered 5pairs of shoes following their size guide & 2 dresses on 4/20/21. The shoes came & the dresses didn't on 5/15/21. They did refund the amount for the dresses. All 5 pairs of shoes didn't fit. I waited almost a month for my package to arrive & when they did, they were crammed in a plastic bag. They want me to pay shipping to return when their site gave incorrect sizing information. I am still in an email battle with their customer service dept. Absolutely disgusting. Not only is the sizing incorrect, the quality of the merchandise is very poor. Their business practices are horrible. They won't take responsibility for the errors on their site or refund my money. They are a bunch of crooks! Scam artists! Do not purchase from this site! I will be reporting them to the FTC & BBB.

Tip for consumers:
Do not purchase from this site. They will send you things you can't use & steal your money !

Products used:
None

Thumbnail of user arlener112
1 review
1 helpful vote
June 30th, 2021

The item received was of horrible quality. In addition, I tried to cancel a partial order and my communication was ignored. I never heard from anyone nor received a credit. I would not recommend.

Tip for consumers:
I would not recommend purchasing Fanny Lilly products. The quality is very cheap.

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulah465
1 review
1 helpful vote
June 12th, 2021

While cute, the shoes are cheap quality and not worth the cost. This is clearly a scam drop shipping site.

The site has instrictions for returns / exchanges however they do not reply and ignore any follow up requests so thier products can not be returned / exchanged.

DO NOT ORDER FROM HERE IT IS ANSCAM SITE.

Thumbnail of user stephaniej778
1 review
1 helpful vote
May 25th, 2021

It's been two weeks now and have been writing asking for the other part of my order. I did not get any reply and I still did not receive the other half of my order. I'm very disappointed. I will not order with them again.

Thumbnail of user lulud6
1 review
3 helpful votes
April 28th, 2021

I ordered a product (3) months ago and status of tracking gave an error. Have contacted multiple times and they have not responded. This company has been reported to the FTC.

Tip for consumers:
Dont purchase anything from them. You might not get it and theyll never return a message to your inquiry

Products used:
None! Cause i never received it. They took my money and disappeared

Thumbnail of user my47
1 review
1 helpful vote
June 25th, 2021

I bought 3 itmes and only recevided 2. I enquired about my order and belwo was the respones.
" After checking, the rest item failed to be shipped. How about we refund for it?
*******@fannylily.com"

How ever int has been over a month now and I haven't received a refund or respones to my quetions. I did business with fannyliy in good faith but thye didn't hold their end. I will never order form them again. And will advise others to proceed with proceed with caution your good failth may not be honored.
Also I wish I had checked the review before I ordered. It does tell a lot about the company or idvidual.

Tip for consumers:
Never order from this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user reneeg220
1 review
1 helpful vote
May 19th, 2021

I PLACED A ORDER IN APRIL TWO PAIRS OF SHOES ONLY RECEIVED ONE AND NO ONE WILL ANSWER MY QUESTION ALL I WANT IS MY SHOES

Products used:
SANDALS

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1.1
11 reviews
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