FanShield

My claim was denied on the sole basis of me being self employed. Had I been working for someone else, maybe. Scam.

I'm disabled with polyurethane disease I get sick easily. We purchased fan shield for a huge New Year Eve party out of state... I became sick... Went to doc 7 days before party. $265 is owed to us BY fansheld BUT because my doctor note is from 12-24-23 they won't accept I was sick? I WAS STILL ON THE ANTIBIOTICS?! This is just a ba scheme to sell their services but they will find a way not to pay! It's ridiculous and this whole experience is making me sicker. I've never cried so much in my life.

I made a hotel reservation, (2nights) that included "refund protection" for $72.00. Still can't see where I was given a choice to include or decline it.I normally decline. I called the next day when $72.00 was charged to my CC. Was told refund protection came through a different company. I called fanshield. They claim you can talk to a human if you fill out a request and wait three days. In the meantime I cancelled the hotel. Went back to FanShield to formally request a refund. Apparently since I cancelled the reservation the refund is forfeited. Harsh lesson for me. My mistake for "accepting" their unreasonable terms and conditions. Misleading at best.

Used Fanshield when purchasing tickets for a Rennaissance Faire for the family. Had to cancel on the trip because my sister broke her leg. They wanted all the details, including dates and witnesses, before issuing a refund. When provided they wanted the doctors notes on her visit. Then they wanted x-rays from her treating hospital. I am pretty surenafter that they wouldnhave wanted her broken leg to be sent in the mail. This is a scam meant to take your money in the hopes you won't have to cancel. If you do they will try to delay and throw you for a loop as much as possible in order to not issue a refund.

They make anything impossible to get you a refund! They are worse than an insurance company when trying to get reimbursed for an event that you cannot attend! I will NEVER use them again!

Don't trust fan shield. You're better off not getting insurance at all. You won't get your money back either way

I submitted photos of my broken car part, and the part number and warranty receipt and they still denied my refund. Customer service swore they'd call me back and never did. Just don't waste your money.

All I did was try to book a hotel room online, and all the sudden my $99 hotel room had $53 worth of fees on it, they tricked me into this fan Shield that I never asked for and won't let me cancel. I feel like I've been scammed by this company!

Requested documentation is not sufficient enough. Don't waste additional dollars trying to protect in case of an incident. If something comes up be OK losing the money, but don't waste it on this company.

They are trying to use every inch of space not to pay.
I have got a flat tire on my way to show. And had to change it with my spare.
I already bought new tires 3 days prior to purchasing the tickets. But not yet have them installed.
Even though I have proof of purchase of my new tires, they still didn't pay.
I wish bad karma on them. Hope they will go bankrupt soon.

Purchased tickets to 3 events for myself, my husband and our 21 year old daughter. We were going to stay at the Gaylord Texan but my daughter couldn't get off work and my husband works 6 hours away during the week and curls find a replacement in time. After trying to work around everyone's schedules, I had no choice but to cancel. When I started my refund "work related conflict" was an option. Fanshield asked for a receipt, gave it to them. Then they wanted a work note from my husband and daughter. OMG! How does a 50 year old man that works on transmissions for a large power company ask for a note. Same for my daughter. REGRETTABLY when we had to cancel to Gaylord Texan, they gave me no trouble at all. Wow.
From: Fanshield
We are sorry you are unable to attend the Event.
Due to the requirements of the Protection Coverage, the policy states certain information be supplied for us to process a claim for reimbursement. A 'Work Travel' peril would be covered under the following:
"You are required to travel for work-related purposes, which would not allow you to attend the event. To receive benefits, you must provide proof of the conflict that occurred after the Effective Date, in the form of a receipt for travel booked after the Effective Date. Self-employed workers, interns, volunteer workers, or any other unpaid workers do not qualify for coverage under this peril."
For this peril, supporting documentation would include travel documentation such as a flight itinerary, hotel receipt, or rental car receipt indicating the departure and return dates, along with a signed and dated note from the Ticketholder's supervisor on company letterhead indicating the Ticketholder is required to travel for work-related purposes during the date(s) of the Event.

Car broke down so I tried to get a refund on my entry ticket. I can see now I should have not bought this. Now it is million questions time. Can't get the car in for a bit yet due to busy time of year. They collect fast but try to avoid their commitment

They would not accept images of at home covid tests. They would not accept doctors notes or labs. What is the point? The policy is misleading by shorthanding "illness" in the texts and then putting "exception for pandemic/epidemic" in the Terms.

I was unable to attend a $400 New Years eve gala due to covid. Claim denied because pandemic and epidemic not covered. This company is a SCAM, don't waste your money!

This company shouldn't be in business! The're rats in stilling people's money. I say that because I paid 30$ protection weather and a 10$ insurance fee in case I couldn't attend the event I was going to. I never got my refund. They make it so complicated and almost impossible to get your refund for the event you can attend. Unless you're dieing in hospital, or your loved ones, or unless you have ton of paper work proves why you can't go to the event. I lost 256$! Because my car won't start. I missed my flight. And they asking me for proves of mechanical repair, parts I bought, towing my car bills etc. It is a SCAM COMPANY! I actually can't call them a company either! Thwy don't stand behind customers satisfaction and protection! Rats! I hope this rat office will be closed soon! I came to write a review, and only than I saw,that it has such a bad and low rating. And I am not the only one very disappointed and dissatisfied with their service. Please don't buy anything through them! You will regret!

I've contacted this company for a refund for my tickets due to literally moving out of state around 2-3 weeks before the event and they would not give me the time of day. I provided housing and job relocation documentation as well as the amount of miles I am away from the venue (240, btw). I'm even going on a work trip that weekend for our company at a job fair which I provided hotel documentation for. They basically want your first born and a kidney to give you your money back. Waste of time and money.

I used this insurance on a hotel I booked. I made a mistake on the booking date. I called the hotel and they informed me that I could not change the reservation because I had insurance. Fan shield said my reason did not meet their policy for refund. I was not trying to get a refund I was trying to change the reservation date. You can never actually speak to someone at Fan shield. The funny thing is my Amex said they would insure my future reservations at no extra cost. Do not waste your money with this company.

Do not trust them because I made the mistake of being honest and telling them I had to cancel my ticket because I had a mental health episode. I really did. I had one of my major panic attacks come on. And they wrote me back that mental health episodes are not covered! Meanwhile when you read the rules it says that any illness or injury inclusive of covid is covered. I received an email asking them for me to send them a PCR test for my covid and I told them I never had covid. It seems to me people are still obsessed with this covid nonsense. Who is still requesting a PCR test in 2023 almost 2024? So if I would have said covid I would have gotten my money back. Do not trust them! Now I'm stuck with my ticket. I'm disgusted.

It's a scam. They are not ever giving you money for anything. We couldn't drive from Oklahoma to Tennessee during Christmas because of artic blast. Roads were icey and dangerous and they said no. Don't waste your money. No mater what they are not helping you. Just another American scam.

Purchase this when it said, it covered rain, death accident, etc. well it poured down rain filed a claim won't give it back had friends that were going they did not purchases. They called the park and got a full refund from the park. Do not buy beware.

They automatically deny your claim. Do not trust this company. I researched all I needed to send and they stated back need more information…. They push to make you waste time and forget… now despite stating many reasons can deter you from your plans they came up with a resin of a common carrier story….

Purchased Fanshield coverage for FCS Football National Title game and tested Positive for Covid with symptoms the day before travel. Was denied refund due to pandemic exclusion…Really? I should have jumped on a plane when sick with Covid and then stood in a crowd. This company should be ashamed. Would have traveled but didn't want to get others sick. I hope Fanshare goes out of business.

WOW! This company is out of integrity in every way.
Do not buy from this company. I was unable to attend an event due to road closed weather-related incident and they are making me go through so many hoops to get them to take the claim. I finally reached out to the box office and they refunded my money within 5 min.
Businesses like these need to be shut down. We have had enough of this type of behavior! It's time to put a stop to this immediately!