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  • Fayfio

Overview

Fayfio has a rating of 1.04 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fayfio most frequently mention full refund, and tracking number problems. Fayfio ranks 768th among Shoes sites.

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What reviewers want you to know

Positive highlights

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Critical highlights

  • The product (Leather Boots) arrived and was NOT as advertised or pictured.
How would you rate Fayfio?
Top Critical Review

“NO DELIVERY OF MASKS”

Sheila H.
5/13/20

Order mask back in April 21, never received. Tried to get information on shipment, only thing it said is shipped. Give no tracking number, so you can not track shipment. Tried to contact someone the company, nothing. Will never order from this company every again and recommended no one to order from here. Now working with my bank to get my money.

Reviews (26)

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Reviews that mention popular keywords

leather boots (3)
Thumbnail of user sheilah250
1 review
0 helpful votes
May 13th, 2020

Order mask back in April 21, never received. Tried to get information on shipment, only thing it said is shipped. Give no tracking number, so you can not track shipment. Tried to contact someone the company, nothing. Will never order from this company every again and recommended no one to order from here. Now working with my bank to get my money.

Thumbnail of user samuels313
1 review
1 helpful vote
May 14th, 2020

Don't order from this company, they are rip off artist, I'm reporting them to better business Bureau, made order over a month ago haven't received nothing, no tracking number nothing save your time and grief, $#*! fayfio

Thumbnail of user maryjoc3
1 review
0 helpful votes
June 10th, 2019

This company uses photos from an artist who is making the boots... and then sends a cheap mass-produced imitation. The quality is cheap... the leather is smelly... the colors do not match at all. Total scam. The company does not reply to emails, and will only offer a tiny partial refund, even though their website CLEARLY states 30-day MONEY BACK guarantee. Don't order! I wish there were some way to prevent these people from continuing this website.

Thumbnail of user carolk226
1 review
0 helpful votes
March 25th, 2019

After I ordered I went to their Facebook page. All the reviews were bad. I tried to cancel but there is never any response. Found out via checking account that they are a company in China. Lightning fast speed, high quality and 24 hour customer service are all lies. The real boots cost hundreds of dollars. Sad that they are wasting the earth's resources making garbage. Should have used paypal.

Thumbnail of user viviann57
1 review
0 helpful votes
February 4th, 2020

I never received my order I have a trail of email communication with them the order tracking number never worked then finally it works a d shows the shoes were sent back. 75usd gone.

Thumbnail of user deniseh221
1 review
2 helpful votes
February 28th, 2019

After waiting 5 weeks for the order to ship I decide to cancel through Paypal - Paypal processed my claim within 24 hours - which makes me thinks they already know this that vendor is a fraud. I had reach out to the vendor several times asking for a ship date and they simply said - thank you for your patience we will be shipping soon - but never gave a date. Their website says they normally ship within in 3-4 days or 7-10 during busy times.
STAY AWAY

Thumbnail of user susanl483
1 review
0 helpful votes
March 25th, 2019

Order boots in January 2019. 3 weeks went by and I contacted seller and was told boots were out of stock and did I want a full refund or order something else. I requested a full refund in February 2019. March 2019 received an email that my boots were shipped, end of March received boots that are garbage... not as advertised, not real leather hand stitched. Scam! Trying to return now, huge hassle. No one will respond.

Thumbnail of user jb1038
1 review
1 helpful vote
April 12th, 2019

The boots that arrived did not fit. They also did not look anything like the pebbled leather shown in the photo. The boots I received were made out of cheap vinyl, the likes of which you might see in a cheap Halloween costume. I emailed the company and told them that i wanted a full refund.The company responded to my emails, but basically told me tough luck. I am in the process of reporting them to various agencies for fraud.

Thumbnail of user michelleb711
1 review
0 helpful votes
March 30th, 2019

It took a long time from order to delivery, first of all, and when I opened the package I could smell plastic chemicals before I even opened the bag. The shoes are not leather, then are cheap plastic and look nothing like what I ordered. I will be following the return instructions but am not holding my breath on a refund. I am, however, holding my breath because of the plastic chemical smell that I can still taste in my mouth.

Thumbnail of user daniellep181
1 review
2 helpful votes
April 12th, 2019

Shocking. These people steal photos of other people's work and pretend to sell them. They do a horrible, cheap rip-off that is nothing like the product they are supposedly selling you and then DESPITE their Guarenteed Refund, refuse to refund any money.
Hugely frustrating and surely illegal... buyer beware!

Thumbnail of user karinap29
1 review
1 helpful vote
August 21st, 2019

What you get is nothing like what is pictured. TOTAL SCAM! No way to return. Tried to get my money returned but they refused.

Thumbnail of user kathym612
1 review
4 helpful votes
April 10th, 2019

Placed an order the end of Jan. April 10th have not received product. (pr of boots and purse). Told them I wanted a refund. Cause of course they cash you money right away. They stated the order has been shipped and in the next sentence I'll receive a tracking number once the order is shipped! Obviously, they don't know what they're doing. 101 dollars down the drain!

Thumbnail of user johdit
1 review
2 helpful votes
April 7th, 2019

I spent $73.98 on a pair of leather moccasins and after 6 weeks, received a vinyl pair of boots looking nothing like the web photos and you cant even get your foot into it. DO NOT BUY FROM THIS COMPANY

Thumbnail of user donnad487
1 review
0 helpful votes
April 20th, 2019

My mom got boots that didnt even look like the picture. She asked for her money back, sent them everything the asked for and then they blocked her. Dont do business with them unless you want to lose your money. They just want to cheat us "stupid americans" out of money!

Thumbnail of user kimberlyb342
1 review
0 helpful votes
April 5th, 2019

I can't even get my foot in the boot. No zipper, elastic or means to open ankle to insert foot. Shipping company is out of Chino California. Elogistics. No way to get ahold of them via the phone. Bot emails are being sent asking for same information over and over like no one is reading my communication. Don't buy them SCAM. Garbage is the place for these boots!

Thumbnail of user tuttit
1 review
2 helpful votes
April 3rd, 2019
• Updated review

The company that actually charged my credit card was Starlink Development in HK

I reported them to my credit card company and also had my cc company change my number because I believe they are just collecting numbers... the shoes are THAT bad. I'm also going to try to get the word out on this company because apparently luring people with shoes... is a thing.

Address: Nanyang Plaza, 57 Hung To Rd, Kwun Tong, Hong Kong
Hours:
Closed Opens 10AM

Phone: +852 2951 5418
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Horrible toxic boots and a vague return policy
April 2nd, 2019
• Previous review

I believe that this company is a con artist company to gather credit card numbers. Please call authorities to have them checked out. The boots I ordered were the cheapest smelliest plastic and the size was unreliable... in my case they were too big.

When I contacted them to return them, they just emailed me things like send us a pic of the boots etc. I gave them my order number. I think I want to cancel the credit card that I ordered the boots with because I have some sneaking suspicion that they just wanted the numbers... thats how bad these boots are...

Thumbnail of user ss480
1 review
0 helpful votes
March 20th, 2019

Not as advertised. Not leather. Don't want to refund. Big hassle. BEWARE
Got tired of dealing with this vendor and asked PayPal to help.

Thumbnail of user cynthial34
2 reviews
15 helpful votes
February 18th, 2019

The product (Leather Boots) arrived and was NOT as advertised or pictured. The materials are not leather, they are rubber, there is no arch support in the boots and they do not fit, the sizing is incorrect, the "leather hand stitched desgin" on the outside of the boots are glued on rubber, and the ties are decorative, not functional.
I asked for a FULL refund plus return shipping. The company continues to email me with ridiculous offers to give me a $5 credit towards a new purchase, saying it's too expensive to return the item, they even suggested that I give the boots away as a gift, rather than ask for a refund. I have now filed 5 separate complaints. I'm going to file complaints until FAYFIO refunds me. I did not take pictures of the boots received, as I immediately re-wrapped them in their original packaging. Order #2509 place 1/29/19

Thumbnail of user mikkiw2
1 review
9 helpful votes
March 2nd, 2019

The boots I recieved were not the boots i ordered. They weren't handmade or leather. In fact I located the artist on etsy whose photos Fayfio stole. The guarantee is a lie as well.The first pic is the boots i thought i was getting. The second pic is what i recieved.

Thumbnail of user amys606
1 review
0 helpful votes
May 10th, 2019

I ordered a pair of really cool leather boots for $70. When they arrived, they were made of plastic with the ornaments glued on. They smelled so strongly of chemicals I had to put them outside. When I asked to return them, I got a few vague responses, and then nothing. I reported it to Paypal, who started a line of inquiry that Fayfio answered immediately. The response was, we'll give you $15 back, or you can ship them to us for a full refund, but you pay the shipping. The shipping cost $60. Sigh... I'll take the $15. What a rip-off! In the photo the left side is what I ordered, the right side what I got.

Thumbnail of user devinm57
1 review
1 helpful vote
March 25th, 2019

The boots took 6 weeks to arrive. They were listed as US size 11 and my partner's size 8 feet barely fit I them. They were also listed as genuine leather and they are plastic like upholstery material and very cheap. The buttons in the photos looked like wood and were very artsy with leather straps. The buttons on the boots that arrived at metal and say jeans on them & the straps are little elastic string.
I have tried to get reimbursement for the $74 and they offered me $20 or I can return them and wait for their arrival for full reimbursement. I looked up shipping to the address listed and it would cost me $180!
I'm escalating it to PayPal. These scams are unacceptable! I wish I had looked them up and found reviews before ordering.

Thumbnail of user doucelined
1 review
3 helpful votes
March 28th, 2019

I ordered Boots supposedly "handmade leather" but when they arrived they are actually cheap plastic with poorly stitched on plastic decorations. They stink so badly of chemicals that they actually make me ill. I have them in the car so I don't stink up my house, these need to go back ASAP. UP DATE: I applied to return these and even though they were shipped from California, I have to ship them to CHINA for a refund. Guess what, IT'S $70 to return them! This is a complete RIP OFF! DO not buy from these people. They lie and cheat and steal from you! DO NOT BUY FROM THEM!

Thumbnail of user christinen74
1 review
0 helpful votes
May 8th, 2019

Ordered 2 boots, totally cheaply made, no point of origin sticker, one sole so damanged it was unwearable. They refused to honor their "unconditional warranty." Then stopped communicating. Total crooks

Thumbnail of user bwannaj
1 review
2 helpful votes
April 7th, 2019

Ordered leather boots received black plastic crap
No refund. They want me to hold the bag whatever that means

Thumbnail of user eagjj
1 review
5 helpful votes
February 20th, 2019

Ordered boots on 12/31/2018. I have not received them as of Feb 19th. Sending email to cancel and refund, keep getting stupid emails as to why not cancel and refund.

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