FedExReviews 2,894

I was supposed to get a package on 5/30 and tracking was saying it was on the way, I didn't get it and as of today, 6/4 still hasn't moved. I have called numerous times and customer service is terrible.

I raised a query number ******* with Fedex in February 2024 because I had paid an invoice twice.
Fedex can take months to send out invoices for import duty. I had paid for an invoice then received a reminder saying I hadn't paid so paid again by mistake.
I have provided all statements etc and Fedex have still not reimbursed me and keep saying it is being looked into, it is now 22-04-24
Hopeless
UPDATE...

It is now 31-05-24 and Fedex will not even reply to my many emails and messages let alone refund me.
I have written to the CEO, Raj Subramaniam twice and he hasn't even had the courtesy to reply.
Fedex is a bunch of cowboys with a CEO who is a complete waste of space, AVOID at all costs.

My shipment was sent from CA to AZ in a day for delivery! It was then placed on the "wrong truck" and sent to NY. It was then sent back to AZ and arrived a week later and according to the tracking log it was placed on a truck and "out for delivery" at 0604 on Friday 17 May. Then at 1603 that very same day we get notified that it would not be delivered until the following week because of "Operational Delays"! Where was it for 10 hours and why does it take almost 2 weeks to deliver a product from CA to AZ when its' around 500 mile away?/

I ordered some items on May1. The order had to be split into 2 packages. The first package was delivered on May 3. The second package was delayed. I contacted service on the 5th and they promised to investigate and call me back. They wanted to know what was in the box. I declined to say what was in the box. The tracking showed delays and my package riding thru several states and remaining in North Carolina for 3 days. Then the package traveled to Kentucky and Tennessee and Back to North Carolina. Contacted customer service again about delivery. Package traveled to Virginia and stated that it was out for delivery. I stayed home all day waiting for the delivery that did not happen. The next day again tracking stated that the package was out for delivery. I left home and when I returned the box was propped up against my garage door. The box had been flattened. Even the tape holding the box together was cut or broken open. They put the box together and took a picture of it. With flaps tucked in to hold the box together. It looked as if someone had dropped something very heavy onto the box. Fortunately the item inside the box was not breakable. If it was breakable it would have been in a thousand pieces. The second box arrived a week after the first box. There is no excuse. They weren't apologetic. They were defensive. They said they had a lot of boxes to deliver. I knew there was going to be a problem when the company that I ordered from sent it by Fed Ex. I will never order from any company that ships by Fed Ex. They are unprofessional and they do not take pride in delivering the merchandise. I've never had this type of problem with UPS. IT IS POSSIBLE TO DELIVER PACKAGES IN A TIMELY MANNER WITHOUT DAMAGING THE MERCHANDISE. I wonder why Fed Express is still in business. Their ratings are poor across the board. I will avoid them at all costs.

I have complained to management and written pretty honest reviews about Fed Ex for about a year now. Reviews on Trust pilot and Site jabber. When is it ok to tell customers their items are on the truck for delivery and find out from the driver, your items were never put on the truck because there was not enough room. We wasted our day because of incompetent people and procedures just to be disappointed and pissed again. Well I am done. Here is a local phone number to the main facility. This will get you to the people/ managers in charge and you can voice your complaints. Maybe if enough of us harass them, they might just do their job. Wouldn't that be a change. *******495 or *******460.
This is about the incompetence of management and their lack of ability to run the facility. We are their customers and if we didn't purchase from the companies that utilize them, they wouldn't have a job!

Look, I understand that your hands are tied? However, when I call you directly at the FedEx on your 800 number, I would expect to have my issues resolved. So, I called customer service for I had a package to be delivered to my house, first it was delayed by one day. The driver attempted to deliver and because I was not home and it required a signature, they posted it on the website DELAYED. So, I called to have a drop off for the website was not working for me. I call and the representee claimed that they took care of it. I even game them the address in Pearl City Hawaii where a FedEx drop off was located. They said it was good! I called the next day trying to get an update on when they have their delivery's. First The pearl City phone number does not work and has not worked for year, second after 30 min wait, I get FedEx customer service. They first tell me they can't find the tracking, then tell me that there was so such drop off, then the lady kept trying to tell me to be professional. She refused to listen and UNDERSTAND WHY I am irate. This is not the first time i have called about a problem, Drivers going to the wrong house. I am told not our problem we will try again a different day, Delivery of LIVE LOBSTERS that is supposed to be delivered on Friday that KNOW ONE cared about after calling 6 hours straight to try to pick them up. So, they sat on the tarmac until Monday. Now it has become clear. FedEx does not care about their customers, nor do they care about FIXING ANYTHING. For if they did. I would be giving this a better rating. But after multiple issues in Hawaii. If I will NEVER USE FEDEX AGAIN! Sorry to other business that use them, I will not be doing business with them either. THANK YOU FEDEX FOR RUINING THIS EXPERIENCE AGAIN x3

Contacting FedEx customer service is a total waste of time. It is almost impossible to speak with a live agent. When I finally did get a live person to speak with concerning delivery issues, they repeatedly referred me back to the sender. This happened on multiple occasions. It was not a one time issue. Customer service is worthless and a joke. They will only give you a runaround.

This service provider of the so called "ON TIME" delivering the world. Total laugh. Such a Joke. I have been following up with customer service agents Arie, Amanda, etc. and OH MU GOD! The endless excuses, shipment cannot be located, shipment in a container that cannot be opened until next business day, shipment scanned and in transport. The list goes on. All the excuses they can provide you in the world. If they can actually say that your package diverted to hell and back, they would. A 1 star is not even deserved for this shipment. Trust that you would appreciate more your local postal service if you depend your urgent package shipment to this company. For evidence, tracking number is **************. I am announcing it because I have nothing to hide. Delivery date expected May 01,2024, but guess what. Today is May 07,2024. Should not be your last nor even only resort if you have to choose. Place your package in a box and have it float in the river, might reach destination sooner than using them.

PLEASE DO NOT DO NOT DO NOT USE FED-EX!
My DISABLED son (who had no job) saved up for THREE YEARS his hard-earned money to order a special--and very expensive (nearly $1000)--radio/scanner for his hobby. Fed-Ex UK got it out quickly and efficiently--to the MAIN CORPORATE HUB of Fed-Ex in Memphis, TN. And even at their MAIN CORPORATE location, they can't get it right! Pkg left UK 4/11/24; arrived Memphis TN 4/13/24; today is 5/7/24 and pkg STILL HASN'T LEFT MEMPHIS! First they claimed the packaging was so badly destroyed that label was lost and they couldn't ID the radio; I sent them MULTIPLE PROOFS it was mine -- the SERIAL #, pictures, the invoice, even the website from which it was ordered. Still Fed-Ex claimed they're "still investigating" and "aren't sure the radio they've found is REALLY mine." SHIPPER sent them invoice and again told them SERIAL #, which is the ONE PRIMARY IDENTIFIER for the item--STILL they say "well, this doesn't match the part #"---when it's the SERIAL # they should match!--can't anyone there READ?!? Then they send MY BOSS a bill for customs and duty--my BOSS is not even INVOLVED with this! He just allowed me to have it shipped c/o my work address! I could have been fired over this involving him and potentially impacting HIS credit! Today I learned from a Fed-Ex employee that--Even if they DO determine the pkg was lost or STOLEN (more likely) while in their custody in Memphis TN, they will DO NOTHING BEYOND THAT TO MAKE IT RIGHT--it's just "too bad/so sad" and if I want a refund the SHIPPER has to file a SEPARATE CLAIM and then they pay HIM back! DO NOT USE FED-EX! They are incompetent, do not take responsibility for their errors, and are (apparently) THIEVES!

I went to for creating a Bar Menu. But according to them they can do only printing. What is the use of Fedex.

My encounters with FedEx delivery have been a mixed bag. On the plus side, FedEx offers fast and efficient delivery services, often delivering packages ahead of schedule. Additionally, their tracking system provides detailed updates, allowing customers to stay informed about their shipments' whereabouts. However, there are areas for improvement. FedEx's delivery reliability can be inconsistent, with some packages experiencing delays without clear explanations. Furthermore, customer service responsiveness can vary, with some representatives providing helpful assistance while others offer less-than-satisfactory support. Overall, while FedEx excels in speed, improvements in reliability and customer service would further enhance the delivery experience.

I paid for 2 day shipping on a Thursday and was told my package would be delivered on Saturday. I did not receive it. I was sent an email telling me I wouldn't receive it until Tuesday night. I received another email stating it would be here on Monday between 7:20am to 11:20am. I did not receive it on Monday. I received another email stating that it would be delivered on Tuesday between 9:20am and 11:20am. I did not receive it. I received yet another email stating it would now be on Wednesday. I tried to get in contact with a live representative. I was not able to talk to anyone. I entered the tracking number and it said it would be delivered Tuesday by 8pm. I honestly don't know when it is coming as the dates and times have changed 3 times. I will NEVER use Fed Ex again.

The most horrible company in the US. They are dishonest and unreliable. Look at the majority of people that makes the population in jail in the USA, the same types work at FEDEX.
When they don't mess up in their way in, they will mess up in their way out.

Okay company. Terrible customer service. Told me I was transferring to a supervisor and was not. Then this new person hung up on me when I tried to get to the bottom of why my package was not picked up. Terrible customer service. I dread calling here. I do international packages and ship almost daily and I hate hate hate having to deal with customer service. No accountability and awful humans just not caring at all about anyone's issues. My package sat outside all day. It was gifts for refugees and things got ruined. What did fedex do? NOTHING! Just said oh well you should schedule the pick up I DID! On the phone! Awful customer service. Awful company who doesn't care.

FedEx always delivers to the wrong address. Today once again they delivered my Chewy package to the wrong address.Fedex drivers are plain $#*! stupid.

I get packages sent to me through FedEx all the time and at least 7 out of 10 of those will have at least one completely messed up being given to them then traveling short distance only to get an exception been waiting over a week now on one for status to update but nothing not sure if they lost it damaged it what they did but it's on them it was fine whenever they got it and now I still don't have it even though I paid for it and then the majority of the other ones will say a date for days on end and then because if I don't be here to get it it'll walk away in my neighborhood I waste my valuable time sitting at home all day like waiting for the package that they say will be here just for it to wait until 7:00 at night or later to update and say oh well you know we'll update it when we can and it doesn't show up they act like they're the only ones that have time that's valuable our time isn't worth anything to them they're incompetent they should close down their business because they suck at life it's ridiculous like I have nothing better to do or any of us have nothing better than do than to sit around all day waiting for what they say is going to be there just for to not be I'm trying to pay my money and then having my stuff longer than I do. Highly recommend that you used UPS or any other any other shipper before using FedEx unless you have no other choice or if you don't mind waiting you know forever for your stuff and wasting days and days of your life because they can't get it right.

If only I can give them a zero! Such thieves are milking my bank account without even providing any receipts or justification after I paid every fee on the planet to send "2 Epipens" for my 70 years old mother! Their branch in Egypt is acting with such impunity hiding under the phrase "Our branches worldwide act according to different regulations". They asked for several arbitrary amounts of money claiming it's for "communications" then "release from customs" then after I sent two different transactions from here, and even got confirmation from Egypt that a broker released it from customs and even gave it to Fedex and I was on a video call with that person! They are still claming I haven't sent anything although I sent them photo copies of the transaction and the bank account they asked me to send money to using WHATSAPP! Such a fraudulent thief company, I will 100% sue them and start taking legal action against them.

Fedex is the most criminal worldwide shipping service that has ever existed. They advertise cheap rates and then back charge more than double the original cost. They deliver consistently to the WRONG address. At my house they put packages on the front porch with no cover IN THE RAIN when I have a carport that is 2 more steps. I WILL NEVER USE FECEX EVER AGAIN FOR ANYTHING!

Wrost delivery company ever delay our package even though there is no hold or nothing they deliver one package and I had 10 arriving that day and they never delivered the but 1 package and they been delayed for a week

I WILL NEVER SHIP WITH THIS SERVICE AGAIN