• FireRescueStore.com

FireRescueStore.com

Overview

FireRescueStore.com has a rating of 4.82 stars from 104 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FireRescueStore.com most frequently mention customer service, great price, and good quality. FireRescueStore.com ranks 12th among Industrial Supply sites.

  • Service
    2
  • Value
    3
  • Shipping
    3
  • Quality
    3

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 80%
Positive
4
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • I felt that their customer service was worth the 10 extra dollars hands down.
  • Great product, as advertised and does the job of neatly keeping your gear together in one place.

Critical highlights

No critical highlights yet

How would you rate FireRescueStore.com?
Top Positive Review

“Quick shipping & as described.”

Kevin W.
12/20/23

Ordered two hose vise high rise straps. Quick shipping & as described. Would order from this site again.

Top Critical Review

“Med kit”

Big T.
8/8/20

Had issues with my order. Lack of communication from company, had to contact them to get answers and refunds. Product was shipped from parent site (gearbags.com) for same price so I reccomend buying from parent site and avoid the hassle.

Reviews (104)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5) great product (3)
Thumbnail of user kevinw2374
1 review
0 helpful votes
December 20th, 2023
Verified purchase

Ordered two hose vise high rise straps. Quick shipping & as described. Would order from this site again.

Thumbnail of user patriciat2042
1 review
0 helpful votes
August 4th, 2023
Verified purchase

Very east to order from the site online. They were quick and efficient on getting my order to me. Definitely will order from them in the future.

Thumbnail of user joshuak632
1 review
0 helpful votes
August 4th, 2023
Verified purchase

The review title above says all, Very grateful, thanks!

Thumbnail of user amyp1651
2 reviews
0 helpful votes
December 12th, 2022
Verified purchase

I was impressed with the product selection online. Prices were competitive with other sites. Check out was quick and easy. My purchase arrived quickly.

Thumbnail of user dennisw94
1 review
0 helpful votes
March 27th, 2018
Verified purchase

I made my first purchase I thought the site was nicely done. Reasonable prices. Even though my post office lost my package.

Thumbnail of user frankm1937
1 review
0 helpful votes
July 19th, 2022
Verified purchase

Online ordering was easy, quick, and it arrived within a week. The gear bags are right sized for my investigators and durable quality.
I do wish you would offer embrodered name and unit for identification, however I can take it to a vendor locally.

Thumbnail of user kaceys24
1 review
0 helpful votes
February 5th, 2024
Verified purchase

Charged my credit card. Never received merchandise. I have been waiting for 2 weeks

Thumbnail of user georgel1011
1 review
0 helpful votes
March 19th, 2022
Verified purchase

I am VERY happy with the service, price, and speed of shipping... whenever I need anything they sell, I will definitely will buy from them again!

Thumbnail of user williams5094
1 review
0 helpful votes
June 30th, 2022
Verified purchase

Very happy with the purchase.
Purchased 2 one for me and one for my son
Has plenty of room for full turnout gear, helmet, repelling harness and helmet, as well as change of clothes.
Ordered and received in less than 1 week

Thumbnail of user robertaw349
1 review
0 helpful votes
April 7th, 2022
Verified purchase

It was quick and easy, found exactly what I needed.

Thumbnail of user briant1736
1 review
0 helpful votes
September 24th, 2023
Verified purchase

Hello, the package was delivered but plastic bag it was in was ripped and the bag was soaked due to rain on that day. The bag took a few days to dry out but was a little dirty. Trying to clean the bag now.

Thumbnail of user karlk201
1 review
0 helpful votes
February 23rd, 2022
Verified purchase

I would've liked to have been notified when my items shipped and had a link to track the shipment WITHOUT having to download an app (untrustworthy) and been able to known when delivery was expected.

Thumbnail of user cliffordw95
1 review
0 helpful votes
September 13th, 2021
Verified purchase

Very good. Good product. Delivered on time. Web site easy to navigate.

Thumbnail of user garys554
2 reviews
0 helpful votes
December 9th, 2018

Good purchase. Love the response and product. I will be buying again from these guys. Happy to have been a customer.

Thumbnail of user scottp1303
1 review
0 helpful votes
May 6th, 2022
Verified purchase

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

Thumbnail of user jj404
1 review
0 helpful votes
January 3rd, 2020
Verified purchase

I called prior to ordering and spoke with man about the gloves, he explained in detail and was very helpful! I will order from y'all again for any other wants or needs!

Thumbnail of user mattj143
1 review
0 helpful votes
November 19th, 2019
Verified purchase

Very happy with how fast my order was shipped and delivered.

Thumbnail of user stevez51
1 review
0 helpful votes
July 1st, 2019
Verified purchase

Great product, as advertised and does the job of neatly keeping your gear together in one place. Good strong material and heavy duty zippers make this bag GREAT DEAL. The only thing I wish was that tracking information be provided.

Thumbnail of user jamesb565
James B. – FireRescueStore.com Rep

Hi Steve,
Thank you for the feedback on your gear bag and we love that it's positive! :) We're sorry you didn't receive the tracking number. In looking at your order, it shows that we did update it with the tracking number which would send a shipment email. It's possible that email got spammed.
Thanks,
FireRescueStore.com

Thumbnail of user davidm5048
1 review
0 helpful votes
March 22nd, 2021
Verified purchase

I change trucks daily and need a bag to hold my gear to transport back and forth

Thumbnail of user lenas48
1 review
0 helpful votes
December 7th, 2018
Verified purchase

The bag just didn't fit my needs. Mostly because if of its design. Need one that opens from the top.

Thumbnail of user feleciam5
1 review
0 helpful votes
February 5th, 2019
Verified purchase

I bought this as a gift for my husband. He loves it. It's huge and fits his gear. Great item. Would order from this company again. Ships quickly.

Thumbnail of user sandrah1498
1 review
0 helpful votes
July 25th, 2021
Verified purchase

Items came in quick and secure. No damage what so ever.

Thumbnail of user amandaa443
1 review
0 helpful votes
May 1st, 2020
Verified purchase

I had some questions about a size chart for the gloves I needed to order. Jim Bona was very helpful and patient getting me all the answers I needed. He even checked in when I didn't order right away to make sure he didn't miss my order. I will definitely be ordering from this store in the future!

Thumbnail of user reginal33
1 review
1 helpful vote
January 6th, 2019
Verified purchase

I ordered a first aid kit for my son as a gift. He loved it and immediately assembled it. Good quality, arrived quickly and we appreciated the catalog that was included with order. Thank you!

Thumbnail of user williamd1312
1 review
0 helpful votes
February 11th, 2020
Verified purchase

Was easy and fast with on trouble getting the bags and supplies in a timely manner.

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From the business

Fire equipment dealer providing wide variety of tools for emergency, rescue personnel.

Company Representative

Thumbnail of user jamesb565
James B.
Typically does not respond to reviews

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