business logo of Forward2Me

Forward2MeReviews 1,902

4.4

From the business

Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.


forward2me.com
Preston, Lancashire, United Kingdom
+23
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Forward2Me Reviews Summary

Forward2Me has a rating of 4.4 stars from 1,902 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.

service
104
value
95
shipping
92
returns
40
quality
83
This company responds to reviews on average within 5 days
Japan
2 reviews
0 helpful votes
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Good service, quick responce
November 7, 2022

My item had shipped very quickly. Thank you for your service.

Date of experience: November 7, 2022
Zambia
1 review
0 helpful votes
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Great service.
November 7, 2022

Brilliantly efficient. My parcel receipt by Forward2Me was sent to me with no delay at all and then forwarded to me very efficiently. Being able to use PayPal is a bonus.

Date of experience: November 7, 2022
A F. Forward2Me Rep
over a year old

Hi Allan.

Thank you for your recent feedback of our services.
It is great to hear that you are overall satisfied with our service but we are sorry that you could only provide us with a 4* rating.

We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.

I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.

Kind Regards

Hayley
---------------------------------------------------------------------------------------------------------------------------------------------
Hi Allan,

Many thanks for your feedback and for kindly amending your review rating for our services.
We really appreciate this.

Please do not hesitate to get back in touch if you should require any further assistance with anything else.

Kind Regards

Hayley

New Zealand
2 reviews
0 helpful votes
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Impressive
November 6, 2022

I was informed my item had arrived. I requested additional padding/ re-packing. The process was simple and very quickly my parcel was dispatched.On arrival, the package was in excellent shape, all contents very secure. Very impressed with the service.

Date of experience: November 6, 2022
A F. Forward2Me Rep
over a year old

Hi Shane.

Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Nica.

We look forward to offering you our shipping services again very soon.

Kind regards,

Hayley

Saudi Arabia
1 review
0 helpful votes
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Too expensive
December 6, 2022

Too expensive and the customer service was $#*!y with me

Date of experience: November 6, 2022
A F. Forward2Me Rep
over a year old

Hi Reem.

Many thanks for your feedback.
We are sorry that you feel dissatisfied.

I can see we had assisted you with concluding the quantities and contents of the goods in your package. I can see that the original quantities had been inputted incorrectly by our warehouse team in error and we made sure this was looked into and amended for you as quickly as possible. We apologize for this oversight and we are glad this issue was resolved quickly for you.

Please note, all customers who have registered for 'SEND IT MONDAY' will be receiving their discount code for 50% off shipping cost at a later date. Our Customer Experience team are not permitted to provide discount codes for this promotion directly to customers via support tickets.

If you are interested in receiving discount for shipping, please look out for our Send It Monday promotional post that has recently gone live from various social platforms.

We hope this clarifies this matter and you will consider your current rating of our service.

Please do let us know if you have any further questions.

Kind Regards

Hayley

Norway
1 review
0 helpful votes
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Quick and easy
November 5, 2022

Frist time I've tried something like this. And I'm very impressed with how easy and quick it was. Will definitely use again

Date of experience: November 5, 2022
Colorado
1 review
0 helpful votes
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Fast service, would recommend
November 5, 2022

The service was really fast and efficient. No complaints about their turnaround time. I have items shipped to me from nearby that took longer to arrive, so 5 out of 5 for ship speed and packaging. They shipped my item in a manner that didn't unnecessarily add weight and cost. Item arrived perfectly! Item came via DHL and the experience through customs was very quick too. Definitely would recommend this service.

Date of experience: November 5, 2022
A F. Forward2Me Rep
over a year old

Hi Katherine.

Thank you for your recent feedback of our services.
It is great to hear that you are overall satisfied with our service but we are sorry that you could only provide us with a 4* rating.

We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.

I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.

Kind Regards

Hayley

GB
1 review
0 helpful votes
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Quick but 15 EUR premium
November 5, 2022

Good turnaround on package from Germany to UK but pricing could be more transparent and service cheaper.

Date of experience: November 5, 2022
A F. Forward2Me Rep
over a year old

Hi Edward

Many thanks for your feedback.
We are sorry that you can only provide us with a 4* rating.

If you are shipping from our Germany warehouse to UK then DHL is the more reliable and cost effective courier service. DHL shipping prices are calculated based on volume which means it it usually more cost effective for you to ship more items together under 1 shipment rather than sending single light weight items. I have done some calculations based on your recent package that you shipped from our Germany warehouse to UK and a shipment (single or multi piece) sent with DHL Economy or Express from our Germany warehouse with a total chargeable weight up to 1 kg would be the same shipping price excluding any additional repack charges if you did choose to consolidate. Therefore, the more low weight packages that you process for shipping together as a multi piece with DHL, as long as the total overall chargeable weight (actual or volumetric weight) of the goods in each package does not exceed 1 kg, the better the value to you for the shipping costs. In conclusion, to make the shipping price more cost effective for you we would advise that you order some additional items to your Germany inbox and have these shipped alongside your 1 single electronics package as this would have ensured you would get the very best overall shipping cost for your goods and you would have received more items to your address in UK for the exact same shipping price as 1 package.

We hope this clarifies this matter and you will consider your current rating of our service.

Please do let us know if you have any further questions.

Kind Regards

Hayley

South Africa
1 review
0 helpful votes
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Excellent service
November 5, 2022

Excellent service as always from the staff at Forward2Me

Date of experience: November 5, 2022
Switzerland
1 review
0 helpful votes
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Never again
December 5, 2022

Delivery was damaged already by forward2me, poor repacking, delivery was damaged when received.
Bad complaint management

Date of experience: November 5, 2022
A F. Forward2Me Rep
over a year old

Hi SV

Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating.

We have located your support ticket and we will reach out to you directly to discuss your feedback in more detail.

I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.

Kind Regards

Hayley

Belgium
1 review
0 helpful votes
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A bit slow
November 4, 2022

There was some back n forth as my item contained foodstuffs, albeit they were certified by continental authorities. All in all a satisfactory result.

Date of experience: November 4, 2022
Chile
1 review
0 helpful votes
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Congratulations and thanks
November 4, 2022

Faster that expected. Good communication. Congratulations for a great service.

Date of experience: November 4, 2022
GB
1 review
0 helpful votes
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Easy to use and no issues
November 4, 2022

This isn't cheap but its very very convenient. Ordered shoes from Spain which didnt ship to the UK so send them to the forward 2 me Germany addressed. Was updated promptly when it was received and a few clicks later it was on its way. Courier attempted delivery yesterday which was quicker than expected and looking forward to receiving the item today.

Date of experience: November 4, 2022
Wyoming
2 reviews
0 helpful votes
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Good service but overpriced
November 4, 2022

I needed something that could only be bought on ebay in the UK and the seller did not ship internationally. I was informed of this service which while free upfront, ended up costing an exorbitant amount to ship if I wanted tracked and insured shipping (which FedEx offers at £2 above the cost to ship but Forward2me charged an extra £20 to add on top of the £48 cost to ship so £68 and I got my item but they didnt put "fragile" on the package they shipped limed the original shipper did so my packaged came smashed up. Thankfully with minimal (but still some) damage to my merchandise. Overall I am happy to finally get the item but feel ripped off by the price vs. Service ratio!

Date of experience: November 4, 2022
A F. Forward2Me Rep
over a year old

Hi William.

Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.

I will reach out to you directly to discuss your feedback in more detail.

I hope this helps you further and that you will reconsider your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.

Kind Regards

Hayley

California
1 review
0 helpful votes
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Worked Great
November 3, 2022

This was easier than I thought. Had no problems will definitely use them again.

Date of experience: November 3, 2022
Spain
1 review
0 helpful votes
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I sent a monitor through forward2me, as the package was large, they mandatorily instructed me that the package had to be repackaged. The package arrived with a precarious packaging, as it was not properly protected in one corner. The consequence is that due to the poor packaging and transportation, the monitor arrived broken at one corner.

Date of experience: November 3, 2022
A F. Forward2Me Rep
over a year old

Hi Oriel.

Many thanks for your feedback.

I am sorry to hear that your item has been received damaged.

Please note, all claims must be notified to us via email as soon as possible so we can request any relevant information from you to investigate this further and to also ensure we are still within the stated timeframe to submit a claim to the courier if needed. All damage claims must be notified by us to UPS in writing within 7 calendar days from the date of final delivery, failing which no action for damages may be brought against UPS.
Please be assured we will work closely with you to try and get this matter resolved for you as quickly as possible.

We have located your support ticket and we will be back in touch with you to request further details relating to your shipment ready to escalate this issue to the UPS couriers as soon as possible.
Please keep an eye out for our email.

I hope this helps you further.

Kind Regards

Hayley

New York
1 review
0 helpful votes
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Fast and easy experience
November 3, 2022

I had been trying to get a specific pair of gloves for months in the US, Forward2Me allowed me to purchase online and ship to one of their warehouses (for a shop that wouldn't ship internationally).

Forward2Me alerted me when they got the package, let me know the place in Queue I was to repack/ship, and got it to my door in the US from the UK within a week of purchase.
Awesome service, definitely will use again.

Date of experience: November 3, 2022
Canada
1 review
0 helpful votes
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Excellent Reshipping Service!
November 3, 2022

I just recently started using Forward2Me as my main reshipping service and my experience thus far has been exceptional. I get my packages in a timely manner, undamaged and packed properly. The shipping fees are also reasonable and they offer package protection for the declared value of your items. Highly recommend!

Date of experience: November 3, 2022
Ohio
1 review
0 helpful votes
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Better than Expected
November 3, 2022

This is a really great service, wish I would've signed up years go. I use this service to purchase sneakers that I can't get within the US. Don't understand why one pair of shoes would be put into the Combine and Repack process. I understand the intent to save the customer a few bucks on shipping, but please understand some customers value speed over cost savings. I have no desire for my package to go through this process and have to wait until 1,200 other packages are repacked before mine (this is based off of an update email I received for where my package was in line). It only happened on the first order I placed, since then, all other orders went straight to the Ship Now process.

Yes, shipping does seem to be a bit high, but what isn't expensive these days, especially shipping something internationally. All in all, it's a great service and when I do have a concern customer service is quick to respond.

Date of experience: November 3, 2022
Wisconsin
1 review
0 helpful votes
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Great experience
November 3, 2022

Everything went very well! Shipping to US was within 1 week.

Date of experience: November 3, 2022
Maryland
1 review
0 helpful votes
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Happy
November 3, 2022

Very satisfied with the delivery of my merch. Looking forward to ordering more stuff in future.

Date of experience: November 3, 2022