• Fraicheur

Overview

Fraicheur has a rating of 4.77 stars from 13 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fraicheur most frequently mention ice globes.

How would you rate Fraicheur?
Top Positive Review

“Glad to find this particular brand”

Mara H.
10/3/22

I am glad to find this particular brand – Fraicheur! Because this is the exact kind of glass ice globes that they used for me at an expensive facial. It was by far the best icy globes I've used. I did a lymphatic drainage massage with them for about 10 minutes and can already feel a difference. Face feels less puffy and sinus feels drained. Such an amazing tool! So far very impressed.

Top Critical Review

“Terrible company! Stay away”

Lily P.
12/29/22

I recently had the most ridiculous experience with this company - they illegally retained my bank details and added on items to my purchase without asking me to renter my card details and confirm the purchase! As soon as I received the order confirmation email and realised for the add-ons I asked them to cancel the order. They refused under some false pretext! I asked for the shipment to be stopped and for the items to be returned to them. The refused! I asked them for their complaints procedure - none provided! I asked for their terms and conditions - none provided! Their return policy is simply impossible, designed to penalised the customer for returning the goods! Simply put - the worst company I have ever dealt with! Stay away at all cost!

Reviews (13)

Rating

Timeframe

Other

Thumbnail of user marah31
1 review
0 helpful votes
October 3rd, 2022

I am glad to find this particular brand – Fraicheur! Because this is the exact kind of glass ice globes that they used for me at an expensive facial. It was by far the best icy globes I've used. I did a lymphatic drainage massage with them for about 10 minutes and can already feel a difference. Face feels less puffy and sinus feels drained. Such an amazing tool! So far very impressed.

Thumbnail of user ss1111
Darata S. – Fraicheur Rep

Hello Mara,

Your feedback makes us so happy! Thank you so much. We are glad to have customers like you. Please, if you need anything, notify us right away.

Have an awesome day!

Thumbnail of user jenniferp2542
1 review
1 helpful vote
November 25th, 2022

A wonderful pair to have! I was given these Fraicheur as a gift and I too have purchased them to pass this delightful product on to a friend! It's lovely to roll the globes across my face and neck to feel the coolness. I would suggest putting them in the refrigerator rather than the freezer (even though they will not freeze and break in the icebox) as I found them too cold for my comfort.

Thumbnail of user ss1111
Darata S. – Fraicheur Rep

Hello Jennifer,

Thank you so much for your great feedback. We are incredibly grateful for your support!

Please comeback and shop with us again soon.

Thumbnail of user lilyp105
1 review
0 helpful votes
December 29th, 2022

I recently had the most ridiculous experience with this company - they illegally retained my bank details and added on items to my purchase without asking me to renter my card details and confirm the purchase! As soon as I received the order confirmation email and realised for the add-ons I asked them to cancel the order. They refused under some false pretext! I asked for the shipment to be stopped and for the items to be returned to them. The refused! I asked them for their complaints procedure - none provided! I asked for their terms and conditions - none provided! Their return policy is simply impossible, designed to penalised the customer for returning the goods! Simply put - the worst company I have ever dealt with! Stay away at all cost!

Thumbnail of user ss1111
Darata S. – Fraicheur Rep

Dear Lily,

Thank you for reaching out to us. We are so sorry you had a bad experience. We never intended for you to feel this way.

We would love to make things right, though. Please provide us with the following information:

Email address used to place order
Order number
Full name
Tracking number [if applicable]
A list of the items you did not want but purchased by mistake.

Kindly accept our apologies for this matter, and please contact us at support@fraicheur.com for any additional feedback and concern that you may have.

We are truly sorry that this has happened and hope to see you shop with us again sometime.

Best Regards,
Fraicheur Support

Thumbnail of user maureens607
1 review
0 helpful votes
December 15th, 2022

Happy with my purchase, exactly what I was expecting! They really stay cold for a long time. I get crunch eyes every so often and these are great for reducing the puffiness. Love that I can use them to induce lymphatic drainage too. Just awesome!

Thumbnail of user ss1111
Darata S. – Fraicheur Rep

Hi Maureen,

Thank you for sharing your experiences with us. We make every effort to provide the best products possible. We are pleased that our team's efforts were recognized by wonderful customers like you. We hope to serve you again soon.

Have a great day!

Thumbnail of user sandrar1920
1 review
0 helpful votes
September 26th, 2022

I really love Fraicheur ice globes. They're so easy to hold and they don't take up much room. I am looking forward to using them for my daily skincare! Great product and totally recommend buying. The price was pretty reasonable too for its quality.

Thumbnail of user ss1111
Darata S. – Fraicheur Rep

Hi Sandra,

Thank you so much for giving us excellent feedback. You made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, we appreciate you recommending our Fraicheur.

Have a great day!

Thumbnail of user soniaw137
1 review
0 helpful votes
February 1st, 2023

Fraicheur ice globes are the greatest! The minute I received my package, I used them right away. Left them for about 40 mins in the fridge and the coldness lasted a generous amount of time. The glass feels sturdy and is of high quality. Now I can have the convenience of facial and lymphatic massage at home. So worth it!

Thumbnail of user ss1111
Darata S. – Fraicheur Rep

Hi Sonia,

We wanted to thank you and let you know that your feedback motivates us to increase our productivity and take on more challenges. Thank you for your input and we look forward to your next review.

Have a lovely day!

Thumbnail of user desireeb170
1 review
0 helpful votes
October 25th, 2022

This pair of ice globes is NICE. They have weight to the handles which allows them to be held with ease. They feel very solid. There is a spin design for these so you just hold the handle and move it in the direction you want and it rolls along your face. You don't have to roll your fingers to roll along your skin. They feel AMAZING to tired, irritated or sunburned skin. They are cool at room temp but they are even better if refrigerated. Absolutely recommended!

Thumbnail of user ss1111
Darata S. – Fraicheur Rep

Happy to hear from you Desiree. Your words mean a lot to us. Many thanks for your trust and support. Glad you had an amazing experience. Your recommendation is really flattering so thank you.

Have a lovely day!

Thumbnail of user beacht3
1 review
0 helpful votes
October 17th, 2022

Fraicheur is a set of 2 white facial globes. They are made of glass, filled with some kind of liquid inside. Looks very nice and feels super cool rolling on my face after they were refrigerated for about 20 minutes. They are good to use before sleep, help relax my facial muscles.

Thumbnail of user ss1111
Darata S. – Fraicheur Rep

Hi Beach,

Thank you so much for the positive feedback! We're happy that you're happy, and we're looking forward to your next purchase.

Have a great day!

Thumbnail of user whitneym226
1 review
0 helpful votes
January 22nd, 2023

Awesome pair! I put them in the freezer for 15 minutes. Perfect to roll over my face for night routine with serums. I have always felt relaxed and beautiful the next day. I highly recommend having a pair of this at home, ready to use whenever I want to.

Thumbnail of user ss1111
Darata S. – Fraicheur Rep

Hello Whitney,

Thank you for all the details provided in your review. Your insight with our product is indeed valuable to us. Thank you for your support.

Have a wonderful day!

Thumbnail of user marylouh25
1 review
0 helpful votes
January 13th, 2023

These ice globes are very cool! They have such a beautiful look, which I adore.They do the job. I keep them in the refrigerator and use them every morning. They definitely take the puffiness away!

Thumbnail of user ss1111
Darata S. – Fraicheur Rep

Hello Marylou,

Your genuine feedback in our product has always been a source of motivation. Thank you for taking the time to share such a positive comment.

Have a good day!

Thumbnail of user maias19
1 review
0 helpful votes
September 19th, 2022

I immediately used this upon receipt and I am happy with my purchase. I want to carry these everywhere in my travels so I can do this relaxation method anytime I want. It's easy as placing them in your check in luggage.

Thumbnail of user ss1111
Darata S. – Fraicheur Rep

Hi Maia,

We want you to know how much we appreciate your kind feedback. We aim to always provide the best possible service to valued customers like you. So, if you ever need anything please let us know.

Have an amazing day!

Thumbnail of user melissah2042
1 review
0 helpful votes
November 16th, 2022

I love these ice globes they're very soothing on the skin definitely suggest putting moisturizer down beforehand so they can glide easily. Nice product!

Thumbnail of user ss1111
Darata S. – Fraicheur Rep

Hi Melissa,

Thank you so much for your positive review. Your support means the world to us! Hope to work with you again in the future.

Have a wonderful day!

Thumbnail of user chandlerh33
1 review
0 helpful votes
February 15th, 2023

Having my own facial massage set at home is definitely priceless. It's the same stuff as the spa I often go to is using. Tried to search it and voila! Hello Fraicheur at home! Definitely what everyone needs at the end of the day, it's very relaxing at the same time, keeps my facial muscles toned.

Thumbnail of user ss1111
Darata S. – Fraicheur Rep

Hello Chandler,

Thank you for your inspiring words and for taking the time to share it to the community. We really appreciate your feedback and the support you have given us is truly valuable.

Have a great day!

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Thumbnail of user ss1111
Darata S.

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