Frontier CommunicationsReviews 173

They cut my line and had me waiting days with no service on a totally wired home. Their mistake and they cut line BUT WOULD THEY COME OUT TO FIX? Yes after 4 days! Their error, they cut the line and they were rude and dismissive and did NOTHING to fix or expedite. Because there is somewhat of a monopoly FRONTIER DOES NOT CARE. EVEN IF THEY CAUSE THE ISSUE, CUT A LINE, THEY WILL JUST LEAVE A CUSTOMER FOR DAYS WITH NO SERVICE THAT THEY PAID FOR.

SPECTRUM IS BEING INSTALLED AS FRONTIER DOESNT CARE ABOUT CUSTOMERS

I am utterly disappointed with the quality of service provided by Frontier Internet. As a member of a tightly-knit community, we have been enduring ongoing issues with our internet services, which have escalated to the point of severely impacting our businesses and livelihoods. The lack of concern and indifference shown by Frontier towards its customers is simply appalling.

First and foremost, the reliability of Frontier Internet is abysmal. We constantly experience frequent outages and unstable connections that disrupt our daily operations. These outages have caused substantial financial losses, as we have been forced to close our doors and send our hardworking employees home. It is distressing to witness the detrimental effects this has had on our community's economy, all due to Frontier's inability to provide a stable and dependable internet service.

Additionally, the lack of effective customer support from Frontier has exacerbated our frustrations. When we reach out for assistance, we are met with long wait times, unhelpful representatives, and an overall sense that our concerns are not taken seriously. It is disheartening to realize that Frontier does not prioritize resolving the issues faced by its customers, nor do they demonstrate any willingness to rectify the situation.

What disappoints us the most is the apparent disregard Frontier has for the impact their inadequate service has on our businesses and overall livelihood. Despite numerous reports and complaints from our community, they have shown no signs of improvement or even acknowledging the severity of the situation. It is evident that Frontier places no value on the well-being and success of its customers, leading us to question their commitment to providing a reliable internet service.

In conclusion, Frontier Internet has proven to be an absolute nightmare for our community. The ongoing issues we face have resulted in significant disruptions to our businesses and forced us to close our doors, sending our workers home. The apathetic attitude displayed by Frontier towards their customers is deeply concerning. We strongly advise anyone considering their services to seek alternatives that prioritize customer satisfaction and provide a reliable internet connection. Frontier has demonstrated time and again that they are not capable of meeting these basic requirements.

I had a truly terrible experience with Frontier and I would never recommend them to anyone. My scheduled appointment was not honored, and when I called customer service and spend over 3 hours on the phone re-explaining my situation, I was met with incompetent, unhelpful representatives who clearly did not understand, provided contradicting information and transfered me to multiple departments.

When I finally managed to get several managers on the line who claimed to be able to help me, they lied about the status of my appointment and made promises they had no intention of keeping. It became clear to me that this company has no regard for their customers' time or needs.

I spent countless hours on the phone multiple times with customer service representatives who were unable to resolve the issue and seemed more interested in making excuses than actually providing a solutions.

Overall, my experience with Frontier was a complete disaster. I would never recommend them to anyone and would caution anyone considering their services to look elsewhere. This company does not honor their appointments, has customer service representatives who do not understand their customers' needs, and lies to their customers. Avoid them at all costs.

I've had frontier internet for 4 years. Always paid my bill early never missed a payment. Dealt with them raising prices every year on me, and I had to cancel because my apartment makes me pay for rent through someone else and not only are they almost impossible to get ahold of, you can only cancel by talking to a customer service rep and their hours are mon-fri 8-5. I'm at work within those hours. But not only that I have to pay my full bill not prorated and and 50 dollar restocking fee. What the f*** is that? Absolutely ridiculous. And I was told too bad by the manger.

Don't ever go with Frontier internet it is the worst internet ever it's trash garbage the day they hooked it up at my house the guy couldn't even get it to work that's how bad it is I would not recommend them to anyone

June 7th 2023. I'd give zero stars if it was an option. I had an appointment for today between 1-4. I received a confirmation text from frontier this morning as well for today's date. That said, I took the day off of work and they never showed up! When I called and spoke to a manager (which took forever!) I was told someone went into my account and changed the date to the 8th and she was dumbfounded as to why or how that happened and was also able to see my confirmation text for today. She said sorry. My question is who holds frontier accountable who policies frontier!? When I'm late on a bill I'm held accountable with late fees but when it's the other way around its "sorry about your luck bud". No phone call/email/text notifying me of this change and even worse still confirming the original date as good? Totally Unacceptable.
Little foot note, this is the first time I've EVER left a negative review for anything in my life. You're the first frontier, congratulations!

My actual rating is zero but they don't have that as an option.This is going to be one of the biggest ripoffs that I've ever had the misfortune of getting taken by. They don't fix your issues all they do is give you the runaround set you up with appointment times and then never show up to fix it! All you get is one excuse after the other! Paying for services that I do not even get which is about to stop. There should be a way these people should be held accountable for taking money and not providing the promise service... I will never recommend this business to anybody.

Frontier has terrible Tech support!
If your internet goes down for some unknown reason they expect you to wait 3 to 4 days to send a tech out to fix it!
It's next to impossible to speak with someone live.
Frontier has not very good customer service or tech support!
These days when we rely so heavily on the internet for our work from home jobs, communications and TV. We cannot afford to be down for days! If your service schedule is that back logged then hire more people!

They bought out Verizon in our area. It's been horrific to say the least. The service stinks and is unreliable, customer service and tech support is nearly non-existent, billing dept is impossible to reach, price keeps going up. Not recommended at all. Stay away from this money trap.

GOOD LUCK IF YOU CALL TO CANCEL,VERY,VERY RUDE PEOPLE ON THE PHONE.THEY CHARGED ME $ 100.00 FOR 5 DAYS OF INTERNET USE (CROOKS)

The worst customer service both on the toll-free line and online. Very disorganized and unprofessional.

I hate frontier they just texted me asking for me to pay my bill and it isn't due for another week. Wow that's how you treat customers with a great long standing history you should be ashamed of yourself

WOW! It takes a strong brave person to drive a truck with "Frontier Communications" written on the side.

I've been a Frontier customer for several years. At first the company was actually pretty good about customer service but not now. They have become one of the worst companies I've ever dealt with PERIOD! Always over an hour wait for customer service. The call back feature has never worked. If you actually get a person on the phone it will be someone at a phone bank in a foreign country...always very difficult to understand what they are saying. When they set up a service call nobody ever shows up; they leave you waiting all day and never call to say that they won't be there. I haven't had internet service for a month and now my phone service quit working. I can't get anyone on the phone for service so I'm going to do what everyone else out here is doing...cancel Frontier and go to Starlink. Frontier has truly become a bad joke!

Although you have excellant fiber service at a great rate, if something goes wrong or yoi need assistance, there is no customer service. To navigate there system can be very frustrating and you will NEVER be able to speak with someone. Good Lick

Had an appointment on 3/21/2023 no one ever showed up. Called the same day and was on the phone for over an hour with three different people and still could not get another appointment. Used their chat service and was chatting with Mellejor Jessa, then to Mark Conrad and to Jelissa Chris. Still no appointment and have been on the chat for another hour. Then Jelissa told me I would have a $35 fee for them to come out. Then said the system was not responding and then was dosconnected. Frontier Communications has come very serious issues they need to fix, my advice is to stay away.

I would give a ZERO rating if available! We are seniors and having to deal with Frontier's "Customer Service" is an exhausting task! We have been customers for over 10 years (not because we love frontier but because they are the only choice we have for internet) and have had nothing but problems after problems. We have been out of service 17 out of the 28 day billing cycle. I called to get reimbursed for the outages and the girl tells me all she can give us back would be 42 cents a day for a total of $7.14 for the 17 days without service!?!? We have paid our bill (which is over $133.00 a month with $30.12 of the bill for taxes and surcharges that they can't explain to us) on time every month for 10 years and that's all we mean to them? They can just cut me off if I choose not to pay for service that we aren't getting but I have absolutely no recourse?! There hasn't been a time that we have called to get help that we have actually gotten help. Why are they aloud to get away with such service without accountability?

I have been having issues with an expired credit card keeps somehow becoming the payment method. They have the correct credit card that replaced it. I've had multiple issues with my Internet being turned off because the payment is overdue. This is a problem with their system and it is h*** trying to get a live person on the phone to assist. Customer service really needs to improve big time...

I canceled my service with frontier and my account was up to date. They have continued to bill me for another months service, and even sent my account to a collection service. Never, ever do business with this company.

I have never had a good experience with Frontier, but just like other Frontier users, they are my only source of internet for where I live. If I could give zero stars I would. It took them over a month to finally hook my internet up, then after a month of using it, it went out. I then had to wait three weeks, just for them to reschedule on me. One more week passes, another reschedule. Another week and I finally have someone out there. They "fix" it, I have internet for a while, goes out again. Play the usual waiting/rescheduling game. Someone finally comes out, tells me the last technician did everything wrong (installed wrong modem, didn't strip copper wires, etc.) and this technician "fixed" it. I have internet for a while. Internet connection drops again recently, come to find out the last technician never put the lid back on the outside internet box (I'm not sure what else to call it) and he tied it on with a piece of rope he found lying around. I open the box and discover tons of rust, water, and bugs inside of it. I am now being told to wait three weeks before the technician can come out to fix it. I'm close to dropping the service all together and switching over to Starlink from Elon Musk. It may be more expensive, but at this point I would rather have expensive Starlink internet than any-price Frontier (even if they provided it to me for free). I hate Frontier.