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    Gilt

Gilt

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Overview

Gilt has a rating of 1.7 stars from 906 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gilt most frequently mention customer service, final sale, and credit card problems. Gilt ranks 244th among Designer Clothes sites.

  • Service
    158
  • Value
    151
  • Shipping
    151
  • Returns
    130
  • Quality
    142

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
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84
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How would you rate Gilt?
Top Positive Review

“Damaged earrings”

Vicky H.
2/16/23

I received damaged stud earrings from Gilt, via Eye Candy LA. This was due to Eye Candy improperly packaging them for shipment. If they had only boxed them!? Gilt handled my issue immediately sending a free return shipping label. They have great customer service

Date of experience: 2/16/23
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Top Critical Review

“DO NOT NUY Colgne From Them - It si a Scam - They Send Counterfiet Cologne - Xerys/Givency Products”

Konstantin M.
10/19/24

They advertised the red rouge bottle. I received some remake fake yellow stuff... And I paid $12 shipping. It is a scam... beware... see pics below... i am pretty good in detecting scams and did not detect this one. Because they did seem legit, but sent counterfeit product. Konstantin

Date of experience: 10/19/24
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Reviews (906)

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Reviews that mention popular keywords

customer service (418) return policy (59) store credit (33) credit card (41)
Thumbnail of user konstantinm37
Utah
1 review
1 helpful vote
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October 19th, 2024

They advertised the red rouge bottle. I received some remake fake yellow stuff... And I paid $12 shipping. It is a scam... beware... see pics below... i am pretty good in detecting scams and did not detect this one. Because they did seem legit, but sent counterfeit product. Konstantin

Service
Value
Shipping
Quality

Date of experience: October 19, 2024

Thumbnail of user tamarac448
Washington
1 review
1 helpful vote
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October 10th, 2024

I ordered a necklace & when it arrived, was in a giant knot. I couldn't untangle, so I wrote to customer service. I've exchanged 6 emails with them, and sent 2 photos over the last week. $22.00 necklace! Assumed they were blowing me off, so looked for necklace elsewhere. Gilt listed its retail price at $125.00. Found it on line for $16.00 at kohls, $19.98 at Nordstrom. Complete scam. AVOID GILT!

Date of experience: October 10, 2024

Thumbnail of user jfinch790
Michigan
1 review
0 helpful votes
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December 6th, 2024

12/6/24
Do not order anything from this garbage place. I ordered a pair of boots I usually wear a 9 I got a 10 just to be safe. I paid $22 extra for express delivery. The boots were $79.99. The next day I sent the boots back. That was 5 days ago. They just received the boots back that I paid $99 in total. The customer service is horrible. $ 99 later they said the refund me $64. So I basically got robbed $35. They charged me $12.99 shipping to return the boots. All I wanted was to exchange for a size 11. But do to the horrible customer service and all there bs I'll gladly take the $35 loss to never buy garbage from glit.
Do not shop here. There size chart makes zero sense. It's impossible to get anyone on the phone. I'm disgusted with this place.

Service
Value
Shipping

Date of experience: November 29, 2024

Thumbnail of user jessieg175
Florida
1 review
0 helpful votes
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May 30th, 2024

Ordered a dress and received it damaged have contacted GILT several times without any luck.
They have completely ignored my messages and how to go about it by returning damaged dress without them deducting second shipping FEE!

Tip for consumers:
If they would acknowledge messages in a timely matter!!

Products used:
Dresses

Service
Value
Shipping
Returns
Quality

Date of experience: May 30, 2024

Thumbnail of user ahansen
Texas
1 review
0 helpful votes
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May 14th, 2024

Do the deliveries ever really come? I have had a package in process to me for a month now. It keeps getting delayed, "its not lost" according to customer service. A new scan within 2 weeks and this companies policies are that its not lost. Last day of the 2 weeks and a new scan is made... what is really going on here. I ordered 2 packages and same experience. What an awful experience. What a horrible way to conduct business. This is ridiculous.

Service
Shipping

Date of experience: May 14, 2024

Thumbnail of user davew95
Missouri
3 reviews
3 helpful votes
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May 2nd, 2024
Verified purchase
• Updated review

I was sent an offer for one price then charged a higher one. When I sent an email questioning it I was told that it on final sale so there is nothing they can do. My recommendation is don't waste your time and money using them. They are dishonest!

Service
Value
Shipping
Returns
Quality

Date of experience: May 2, 2024

Waste of time
May 7th, 2016
• Previous review

I ordered 3pair jeans on March 25. Months later and 2 phone calls to them they ship one pair. They tell me the rest are out of stock. So the prices are low but that doesn't mean you will ever get what you order. It's not a reliable website. They don't stock anything just pass orders along to others. Maybe you get what you order maybe you don't.

Date of experience: May 4, 2016

Thumbnail of user bl595
California
1 review
1 helpful vote
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April 4th, 2024
Verified purchase

Bought a Honey-Can-Do rolling cart from Gilt. First one came with a dent (due to non-existent padding to protect the cart), for which the manufacturer promptly sent a replacement. The second one arrived, and one of the metal boards, though wrapped in plastic, has hand prints and paw prints all over it. It is quite disgusting to be honest, to know that some animal has trampled on it. I blame it on the manufacturer, but when I emailed Gilt to either give me my money/credit back, or offer me something else, they plainly said there is nothing else they can do about it. I am not surprised this store is having such low ratings.

Date of experience: April 4, 2024

Thumbnail of user alicial528
New York
1 review
0 helpful votes
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March 14th, 2024

I purchased a pair of boots reduced from $495 to $199.00. Should have known it was too good to be true.
The boots became unsewn at the heel after wearing them 4 times in beautiful weather. They refused to take them back even after i sent them detailed photos. They buy rejects at a super low price and try to pass the merchandize as good. Do not buy from them.

Date of experience: March 14, 2024

Thumbnail of user ajssmith78
Illinois
1 review
0 helpful votes
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February 12th, 2024

I have ordered on Gilt's website 14 times, all got cancelled due to payment issues that no other retailer has. The system cancels orders after it does not hear a text confirmation. All times, I got no text confirmations. I provided 3 payment types (per the customer service advice), matched all my info to the last letter. The system continues to cancel. I could never pass their system. Terrible experience. And their customer service has no way of helping you. It is a shame. The clothes they had was what I needed. This is the first time I've experienced these many problems with them trying to order. To no avail.

Products used:
I could not get any clothes I ordered. Their system auto cancelled (not my banks that declined) before the items could be shipped.

Value

Date of experience: February 12, 2024

Thumbnail of user violetam31
New Jersey
1 review
1 helpful vote
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February 7th, 2024

For Christmas, I ordered an expensive bracelet for my mother as a Christmas present. The envelope arrived but there was no bracelet inside. The shipping label proved that the vendor mailed an empty envelope. Called Gilt to report the scam and they did nothing. Only excuses. So I had to call my
Bank and dispute the charge to get my money back. Please be aware.

Service
Value
Shipping
Returns
Quality

Date of experience: February 7, 2024

Thumbnail of user deborahw2581
Florida
1 review
3 helpful votes
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January 16th, 2024

I bought the dynamic lab "Mega lip plumper", advertised for $170 but discounted to $29. What a rip off! Absolutely NO plumping effect at all. On my receipt it said cost $0 but they charged me and I have it on my bank statement. This company should be looked at by the BBB! Don't waste your money!

Value
Shipping
Quality

Date of experience: January 16, 2024

Thumbnail of user markh2968
Georgia
2 reviews
4 helpful votes
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January 28th, 2024
• Updated review

My fault, but I received a notice from GILT this they wanted my business back and offered me a $25 credit for doing so.

I found some cow skin kidney pillows on their site - $222 value on sale for 50%+ off for $99 "Natural Group Pack of 2 Torino Madrid Pillow". With my $25 credit, only $74.

I should have done my research, because when I Googled the products, they show up all over the internet for $29-$39 as an every day price. NO ONE has these pillows ever retailing for anything near $222!

This is nothing more than complete misrepresentation by GILT and I honestly believe there are Federal laws against this type of behavior. Word of caution - check the product elsewhere online before hitting the 'buy now' button on GILT.

Date of experience: January 28, 2024

Fraud and Misrepresentation of Goods
September 15th, 2021
• Previous review

I ordered a small martini table from GILT after they sent me a $35 credit to earn my business. The table was listed on their site at an MSRP of $170 and they were selling it "55% off" for $79.99. Considering similar tables at RHardware are $400-$500, I felt like this was pretty good buy.

It arrived a few days later in a small box and required 4 screws to assembly it and was light as a feather (by contrast the RHardware ones are welded steel and weigh about 10-15 pounds). The package only had 3 of the 4 screws I needed, and 2 of those were stripped. Complete piece of junk.

To add insult to injury, the table had a tag on it, so I went to the website and there is the table. Everyday MSRP of $80.00 and on sale for $68.00. https://www.jamesdar.com/product-page/camden-side-table

I might add, this this table is not really even worth the $80 (or $68) that the vendor has it listed for. At best, this should be a $15 item at your local WalMart.

For GILT to advertise the product as a $170 product is nothing short of misrepresentation and FRAUD.

Customer service has yet to contact me after two emails and two phone calls.

Do not buy from this company - they are a compete rip off.

UPDATE: GILT Customer service just called me back and they are going to allow me to return this item for a complete refund (the item was not returnable). I have updated their Customer Service to 5*, but still am upset that they misrepresented the product.

Tip for consumers:
Complete misrepresentation of the product, but willing to take back a non-returnable product.

Products used:
None - piece of junk

Service
Returns

Date of experience: September 15, 2021

Thumbnail of user aimeem19
Florida
3 reviews
5 helpful votes
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December 10th, 2023

I reached out to Gilt for them to advise because it have been used. It's nothing they can do. These Lafayette pants was damage and destroy after only one time used not only irregular but poorly made. Very poor customer service for customers that spend lots of money.I am not recommended to any one.

Products used:
Pants

Service
Value
Returns
Quality

Date of experience: December 10, 2023

Thumbnail of user davidb498
GB
4 reviews
19 helpful votes
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February 24th, 2022
Verified purchase

I will never buy from Gilt again. Shocking excuse for customer service where I was sent in circles of repetitive emails where no agent took responsibility to sort my problem out. Absolutely horrible experience.

Tip for consumers:
Don't use this company!

Service
Value
Shipping
Returns
Quality

Date of experience: February 24, 2022

Thumbnail of user raniah11
Texas
3 reviews
4 helpful votes
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October 22nd, 2022
Verified purchase

I purchased a table with six chairs for my patio from Gilt thinking since it's Gilt they have great product little that I knew the chairs didn't last longer than 5 months. What a waste of money I will never order anything from them again. I brought it up to their customer service and sent me an email that there is nothing they can do $1000 down the drain.

Tip for consumers:
Never purchase outdoor furniture from gilt they won’t last

Products used:
Table and chairs

Service
Value
Shipping
Returns
Quality

Date of experience: October 22, 2022

Thumbnail of user jewell88
California
2 reviews
9 helpful votes
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October 15th, 2014

I was a regular customer, buying often until 3 years ago. I bought a set of towels for $159.95. The entire lot must have been defective. The towels, each and every one, gathered/pulled a few inched from the trim, on the decorative stitching. I have contacted GILT for help, and they act interested, even asked for pictures last week. I then get an email saying it's out of the return time. I have towels that are much older that although thinner, are still usable. These towels can only be used to mop up spills. I can't use them in the gym, or by the pool the gathered up area is nasty and makes it uncomfortable to use.

Tip for consumers:
Don't!!!!!

Date of experience: October 15, 2014

Thumbnail of user gilts3
Gilt S. – Gilt Rep

Hi Jewel,

Sorry to hear about those towels, how annoying! If you could please private message me the order details, I'd be happy to offer a second opinion. Thanks in advance.

Best,

Patrick
Gilt Customer Service Specialist

Thumbnail of user nerinab3
Illinois
1 review
51 helpful votes
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November 4th, 2020

I purchased a YSL purse for $1,400 and only wore it a few times and the sides already started to wear down completely! They would not let me return the product because it has been past 30-days and because it was worn, yet they are selling a fake product that is over-priced. Their customer service team is rude and unprofessional. I am so disappointed with GILT. I would be very cautious of purchasing designer items from them. You will save $200-$300 but you will NOT get the real quality item, I promise you. Stay away!

Date of experience: November 4, 2020

Thumbnail of user lenac55
Colorado
1 review
49 helpful votes
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September 9th, 2020

I never thought Gilt would sell counterfeit goods. I've been a loyal customer for a long time and I recently purchased Uggs which I have the exact same pair already. They arrived and I'm utterly shocked and disappointed. There are about 4 Ugg logos on a boot and none of them has the registered R where my old pairs have registered R on every logo. And these pairs from Gilt feel cheap and light and much stiffer fur and the color is a little off too. Different hue of tan if that make sense.

Date of experience: September 9, 2020

Thumbnail of user vickyh242
Florida
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

I received damaged stud earrings from Gilt, via Eye Candy LA. This was due to Eye Candy improperly packaging them for shipment. If they had only boxed them!? Gilt handled my issue immediately sending a free return shipping label. They have great customer service

Date of experience: February 16, 2023

Thumbnail of user ginnyl19
California
1 review
8 helpful votes
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December 12th, 2018

Gilt sold me a Versace scarf that I discovered was not authentic after I tried to resell it online on a consignment website. I've contacted Gilt and they refuse to issue a refund. Buyer beware of inauthentic products from gilt.com.

Date of experience: December 10, 2018

Thumbnail of user emilyj801
New York
1 review
1 helpful vote
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October 23rd, 2023

Gilt is a treasure trove for luxury fashion enthusiasts. The discounts on high-end brands are impressive, and the website's layout makes it easy to navigate. I've found stunning designer pieces at a fraction of their original price. However, be prepared to act quickly, as some items sell out fast. Shipping can sometimes be a tad slow, but the quality of items is consistently top-notch. Gilt's flash sales are addictive, and I've had more positive experiences than not. If you're willing to hunt for your next luxury steal, Gilt is definitely worth exploring.

Shipping
Quality

Date of experience: October 23, 2023

Thumbnail of user michaelm8671
Florida
1 review
0 helpful votes
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January 28th, 2022
Verified purchase

I purchased a coat from gilt that was never delivered, company was immediately notified, customer service requested that I file a police report (which I did) in order to be reimbursed, and the company still refused to reimburse me. They are untrustworthy. But at your own risk!

Service
Shipping
Returns
Quality

Date of experience: January 28, 2022

Thumbnail of user yelenab33
California
1 review
3 helpful votes
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December 17th, 2023

The company not onest about original price, they using this trick by showing higher price that not exist nd then sell price so low, but when you check this item from other soars and store its about the same as gilt sells

Date of experience: December 17, 2023

Thumbnail of user katerynab9
Oregon
2 reviews
5 helpful votes
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December 13th, 2022
Verified purchase

Gilt sent me incorrect item /unordered merchandise! It's took days to reply on my email. Horrible customer service and unprofessional warehouse job! I don't recommend this company, most of the merchandises are "Final sale" and impossible to return.

Tip for consumers:
I don’t recommend this company, most of the merchandises are “Final sale” and impossible to return.

Products used:
I don’t recommend this company, most of the merchandises are “Final sale” and impossible to return.

Date of experience: December 13, 2022

Thumbnail of user glendac240
Canada
1 review
8 helpful votes
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January 23rd, 2023

No international customer service reps to speak with! I called to return my $600 Chloe boots as they were too small and got an email days later saying sorry final sale! Do not buy from this site terrible company. Scammers!

Tip for consumers:
Never use this site scammers

Service
Value
Shipping
Returns
Quality

Date of experience: January 23, 2023

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Gilt is a flash sales site that sells designer clothing, handbags, shoes, home furnishings, and vacation packages.

Company Representative

Thumbnail of user gilts3
Gilt S.
Typically does not respond to reviews

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