Go.armstrongsteel

I recently encountered a highly disappointing experience with Armstrong, and I feel compelled to share my feedback to shed light on some concerning aspects of their service. My intention is not to harm the company but to encourage a reconsideration of their policies and practices for the benefit of all customers.

The primary issue revolves around the lack of transparency during the delivery process. I was shocked to discover that a box had fallen during delivery, a fact that was not communicated to me until the delivery driver arrived. The subsequent information I received from the original truck driver, rather than directly from Armstrong, was disconcerting.

Armstrong's policy mandates the completion of a docusign, confirming receipt of the shipment and committing to inventory the items within five days. This is coupled with the requirement of a scanned copy of the cashier's check for the driver. Unfortunately, not all items were included in the initial delivery, yet full payment was insisted upon. This raises ethical concerns and potentially points to fraudulent business practices. Ideally, I should have been promptly informed of the situation, allowing for a collaborative resolution.

To exacerbate the situation, I learned from the truck driver that Armstrong planned to expedite a truck with the missing items, without a manifest. This lack of documentation left me unaware of what was missing from both the original and subsequent shipments. Furthermore, an additional box of parts arrived beyond the stipulated five-day period.

Had the initial shipment been complete, timely inventorying could have taken place, allowing my team to commence work promptly. Unfortunately, due to the delays and an incomplete shipment, my team had to transition to another project, resulting in a three-month setback.

In conclusion, while Armstrong's five-day policy may be designed to safeguard the company, its implementation lacks transparency and customer protection. The insistence on full payment for an incomplete shipment and the subsequent delays have not only raised ethical concerns but also had tangible negative impacts on my project timeline. I urged Armstrong to reevaluate its stance and consider implementing more customer-friendly and transparent practices for the benefit of all clients.