Goog.com has a rating of 1.0 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.
Do not contact them anymore and if your funds are still there they won't allow you to make a withdrawal same thing happened to me but in my own case I told the cybercrime center on Twitter, at ic3centerDC, and they came to my aid in restoring my funds back to me
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