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Grommet.com has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Grommet.com ranks 119th among Furniture sites.
Received 2 helix glasses as gift in January. Like the spinning idea glass was cheaply made but liked all the less. After 6 months one of the glasses developed. Crack along the lower helix. It may have been a tiny crack that was not noticed. The crack is now very noticeable. Contacted Grommet and response was we will give you free shipping on a future order. Not that they would replace the glass. The glass was never dropped or damaged in any way. Clearly appears to be a defect in manufacture but Grommet wants no responsibility
Received 2 helix glasses as gift in January. Like the spinning idea glass was cheaply made but liked all the less. After 6 months one of the glasses developed. Crack along the lower helix. It may have been a tiny crack that was not noticed. The crack is now very noticeable. Contacted Grommet and response was we will give you free shipping on a future order. Not that they would replace the glass. The glass was never dropped or damaged in any way. Clearly appears to be a defect in manufacture but Grommet wants no responsibility
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