• iMobie

iMobie

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Overview

iMobie has a rating of 1.8 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iMobie most frequently mention activation code problems. iMobie ranks 104th among Mobile Applications sites.

  • Service
    48
  • Value
    46
  • Shipping
    38
  • Returns
    41
  • Quality
    44
Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
0
Negative
13
26
See all photos
How would you rate iMobie?
Top Positive Review

“It works!”

Haris R.
1/4/23

Making the task of recovering data and typing files from the computer to the old iPhone simple and won't take so much time of you. And it is so easy to retrieve data is being misdeleted as well as pictures and other information Any issues were easily and promptly answered by their service staff. Highly recommend it.

Top Critical Review

“IT'S A SCAM | FRAUDULENT COMPANY”

Ana S.
2/11/24

I bought phonerescue from them and the support I received to get it to work was ZERO. It's a buggy software that also causes system issues and it requires you to root(they suggest using other scammy harmful apps for this step as well). It's a waste of time. And then I opened a ticket to refund which has been pending for the last 5 days. I don't think I am getting back my money.

Reviews (70)

Rating

Timeframe

Other

Thumbnail of user anas802
1 review
0 helpful votes
February 11th, 2024

I bought phonerescue from them and the support I received to get it to work was ZERO. It's a buggy software that also causes system issues and it requires you to root(they suggest using other scammy harmful apps for this step as well). It's a waste of time. And then I opened a ticket to refund which has been pending for the last 5 days. I don't think I am getting back my money.

Tip for consumers:
SCAM!!!!

Products used:
PhoneRescue

Service
Value
Shipping
Returns
Quality
Thumbnail of user davontam
1 review
0 helpful votes
March 2nd, 2024

Dont buy this product they will try not to give you a refund and it doesnt unlock your device complete scam
Still looking for my refund
Plus you get late response when trying to get help. If you are smart you will look past this application

Tip for consumers:
No

Products used:
Imobie

Service
Value
Shipping
Returns
Quality
Thumbnail of user martink50
2 reviews
1 helpful vote
January 8th, 2024

They robbed me of over £50. They sell software that does not work with new phones, which they do not inform about. The money cannot be recovered, PayPay cooperates with these thieves. Stay away from them, they are a bunch of cheaters and liars. Report the site as a scam.

Products used:
Software

Service
Value
Shipping
Returns
Quality
Thumbnail of user chabr
1 review
0 helpful votes
February 2nd, 2024

My lifetime license is not honored! I purchased a lifetime license of the AnyTrans app for Mac, which has since become AnyDroid.

I just changed computers and my license number no longer works, so it should be replaced.
For 2 months I have been asking for a new license number, after 6 emails or tickets triggered by iMobie, NO RESPONSE received, complete silence, as if I did not exist. So no respect for the customer.

I feel ripped off and I'm very angry the only advice I can give is: don't buy anything from iMobie, it's a bad company.

Greetings from Switzerland, R.C

Products used:
AnyTrans/AnyDroid App for Mac / Androïd

Service
Value
Shipping
Returns
Quality
Thumbnail of user sousamichel7
1 review
1 helpful vote
January 10th, 2024

I bought products, I didn't receive my activation code, sent many messages to fix it but no one answered. I requested a refund, the page has a problem...weird.

Products used:
I bought Anyunlock..... never used it

Thumbnail of user surfsupdetail
1 review
0 helpful votes
October 6th, 2023
Verified purchase

Scam stay away. They will try to steal your money and they never respond after your purchase. They sent me fake codes that didn't work. And never responded to any email or Facebook message. YOU HAVE BERN WARNED

Tip for consumers:
Stay away they will steal your money well at Least try to American Express took care of it immediately and refunded my money. Sad so sad

Products used:
any unlock

Service
Value
Shipping
Returns
Quality
Thumbnail of user catherineb561
1 review
26 helpful votes
February 24th, 2021
Verified purchase

Not even one star! Total waste of money. Didn't recover what I wanted and now I am trying to cancel my "subscription" because I only paid for one year and now find out that it will automatically renew when due. When I try to submit my request I get "failed to submit. Try again later". Useless to request a refund after reading others' experiences.

Thumbnail of user karapetj
1 review
0 helpful votes
October 10th, 2023

Bad experience, bad quality, bad support no any ticket answer.
Bought anydroid to backup a phone despite following all advises and thorough rehearsals no connection were possible.
Asked for a refund and no answer.
Better try another solution...
Its a steal.

Tip for consumers:
To be avoided

Products used:
anydroid

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelaf754
2 reviews
3 helpful votes
July 4th, 2023

I was trying to solve a crisis and this thing billed every 90 days. Very subtle. But in this world of scams for profit, find another way to solve your problem. It didn't even do that for me!

Service
Value
Quality
Thumbnail of user mgpillay
1 review
3 helpful votes
August 11th, 2023
Verified purchase

The app for resetting/recovering an IPHONE doesnt not work on IPHONE 14 PRO MAX. They are very quick to refund money possibly because they know that their software is hit and miss. The wording of their emails, grammatical errors show that this is some two-bit company making quick money.

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Value
Shipping
Returns
Quality
Thumbnail of user asyikeena
1 review
8 helpful votes
March 14th, 2022
Verified purchase

Do not buy. Bought to transfer whatsapp from Android to iPhone, but fails. Realised that there is auto renewal of subscription, but when clicked to cancel, there is error message each time. The refund option also does not work and used a s a front.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidg848
1 review
5 helpful votes
May 21st, 2018

I purchased a family license for ANYTRANS as it had good reviews from several reliable sources, primarily to transfer music from an older iMac to a new iPhone. But I think that the experts did not actually use the software to any extent. Many of the songs did transfer, but some were missed and there were numerous duplicates. I could not get product support to respond to numerous requests for help nor refund my money. Of course they were quick to respond to my request for information before I purchased the software.

Thumbnail of user ericl1539
1 review
3 helpful votes
February 8th, 2023
Verified purchase

There instructions are outdated and after you follow the steps the software does nothing. The support sucks and they refuse to allow you to get a refund without closing their ticket which they won't let you close.

Tip for consumers:
Avoid its a scam

Products used:
AnyLock

Service
Value
Returns
Quality
Thumbnail of user oszitrek
1 review
2 helpful votes
February 7th, 2023
Verified purchase

I bought Apptrans lincence, but never send the activation code.
Not answer the contact form, via email, or livechat(not live), or support ticket or my request refund.
But this stu*id imobie it doesn't suck.
Paypal get back my money. Thanks Paypal!
SCAM imobie!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariev106
1 review
12 helpful votes
February 18th, 2021
Verified purchase

PhoneRescue for Android product listed to work without needing a root. Software then tried to root the phone. It failed. It gave me a link to the company's top three picks of software to root the phone. Not a single one was real. I sent a refund ticket. When I went to check the status of the ticket it asked me to sign in to my account. I had never been prompted to create one so I chose sign in with google account. When I went to set up the account from there it claimed I already had one.

Tip for consumers:
Scam. Completely fake.

Products used:
Phone Recovery Android.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lukag22
1 review
2 helpful votes
January 3rd, 2023

All the features I usually use, transfer, backup, restore. Really a great tool. It can do even more than iTunes, which allows me to transfer all my data from my iPhone 6 to my PC. Impressive!

Service
Value
Shipping
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Thumbnail of user angelicat78
1 review
2 helpful votes
January 26th, 2023
Verified purchase

I purchased AnyTrans on 1/19/23 and never received the activation code. Right away I tried reaching out to both iMobie and 2Checkout (their partner company that managers their software purchases), but iMobie has not responded at all, and 2Checkout has only responded to say that they have shared my issue with the unresponsive iMobie. I have since tried to get a refund due to never receiving the activation code and having purchased another software called iMazing instead (it was not only less expensive--it did the job and provided me with the activation code immediately after purchase). IMobie continues to remain unresponsive, as does 2Checkout, while I await my refund. These two companies are unreliable, and I would suggest to all to not risk having the issue of not getting your activation code from them--even if you reach out for support from iMobie and 2Checkout, they are not helpful. Stay away from them.

UPDATE 1/30/23:2Checkout sent an email response saying that they issued me a refund. I verified that I have a pending transaction on my credit card for the refund. Although this finally worked out as far as the refund, having no communication from 2Checkout and iMobie for over a week from the time I purchased an item that should have been delivered to me immediately after purchase, gave me unnecessary added stress. Although I am grateful 2Checkout finally got back to me, I would still recommend iMazing as a similar software as AnyTrans. I bought the "one-time purchase for 2 devices" version of the software instead of the yearly version, using my education discount (30% off). The cost ended up being about $14 cheaper than AnyTrans. Without the discount, iMazing is still $2 cheaper.

Tip for consumers:
Do not purchase anything from iMobie unless you want to risk unnecessary added anxiety on having to wait for an activation code that likely never comes. I never got a response from iMobie about my order, only from 2Checkout. iMobie is supposed to handle actually providing the product to the customer (in the form of the activation code). It looks like for some of their products, customers receive their code in a timely manner, but why risk it? Use Google and YouTube to find alternative products.

Products used:
iMazing (from another company)

Thumbnail of user samd956
1 review
1 helpful vote
July 23rd, 2023

They give 60 days money refund guiranty and their refund request form doesnt work.not recommended. This kind of companies make internet an untrustworthy place to do business.

Service
Thumbnail of user keik6
1 review
0 helpful votes
October 1st, 2023

I bought Droidkit to download call logs and text.
But I couldn't download the call logs, so I contacted the support center.
At first, they replied to me with some ideas for solving a problem, but still I couldn't...
So I sent an E-mail again, then no reply.
I used another app(a different company) and got all the call logs.
So I wanted them to refund me.
But they didn't let me submit a refund request that day.
So I sent an E-mail to the support center to explain that.
Still no reply, and still not letting me send a refund request.
Now I feel they scammed me...

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexo452
1 review
5 helpful votes
March 28th, 2022

When I purchased the service to unlock my phone with Droidkit, all they did was to guide me through getting my phone to factory reset where all the data from the phone gets erased. Not only will you lose your data, but the factory reset is available for anyone to do without having to pay a penny. It's absolutely free to do. I will be asking for my money back today!

Tip for consumers:
I wish I had known that the advertisement was misleading. I was trying to unlock my old phone from a different phone company without losing my data. The product that this company offers is just a tutorial on how to reset your phone to factory reset. I have to mention that I tried to use the recovery feature, and it turns out that I would have to pay another fee to have access to it. At this point, I'm not going to bother because I can tell this company completely bogus.

Products used:
None

Service
Value
Quality
Thumbnail of user joseo583
1 review
0 helpful votes
September 10th, 2023

This company just still u money that programs don't workin RATS don't buy lemon‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍

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Thumbnail of user josefh37
1 review
2 helpful votes
October 14th, 2022
Verified purchase

Product "AnyTrans" does the transfer, but the transferred data is useless. No tech support. Do not buy this product

Service
Value
Shipping
Quality
Thumbnail of user asadj8
1 review
2 helpful votes
December 24th, 2022
Verified purchase

Boight subscriptio of AnyUnlock. Software did not work at all for any of phone i tried.
Asked to refund, did not get any response rather ticket was closed without responding.
An absolute rip off.

Tip for consumers:
dont buy anything from iMobie

Products used:
software

Service
Value
Shipping
Returns
Quality
Thumbnail of user joser1062
1 review
11 helpful votes
October 31st, 2021
Verified purchase

Purchased a $60.00 subscription for a personal license of a software that doesn't work, even though I followed every step they list. Everything looks pretty legit, and if you do a quick google search you can find some good reviews, but after doing a more thorough research (something I didn't made at the moment bc I was desperate for a solution of losing some info from my iPhone, and they freaking know that!) turns out most (if not all) reviews are fake. I was out 60 bucks, tried to ask for a refund, the "costumer service" answered me A MONTH LATER, telling they didn't see any problem with my software (and that they wipe their $#*! with my refund request), so I gave up on that and moved on, I tried to cancel the subscription, but there's nowhere in the webpage remotely related to that, instead you need to fill a "contact me" box with your info (mail and activation code), and hope they have mercy on you and deactivate your subscription, but that never happens. I forgot about that, and one year later turns out I didn't know I singed up for an "automatic renewal", so they charged me again, and I was really pissed this time, but there's virtually nothing to do about it other than cancel your card and $#*!ting on them wherever you can to prevent another poor bastard from being scammed by these lowlifes.

Thumbnail of user amandar1556
1 review
9 helpful votes
November 16th, 2021

I cannot believe this company hasn't been shut down, and that their fake reviews are still the majority of what you will initially find when doing a quick search. DO NOT buy from them. So, You purchase the software online from imobie, then "Paddle" is who charges you $60 for two emails that do not contain clear installation instructions, and a fake license key. They tell you that your password is your email. It's not. You write them an email. You write them ten emails. Each email is promptly responded to by a person who is *just* coherent and apologetic enough to convince you that even though it is a different rep every email, it's not a bot. (It definitely isn't Jen or Carl or John, though, just in case you're wondering)
So "Paddle" let's you know that their stupid rep is super sorry that their merchant messed up, and that they have blind carbon copied this email to the merchant, and the merchant is going to get in touch with you any time. So that. Ones on for six months of your year long $60 subscription. Then one day you freak out and send like, 900 emails, and Sarah and Bill and Christy and James are all really super sorry and they all blind carbon copy the crap out of your emails, but dang it, imobie just doesn't even give a peep of attention. So then you offer to assist "Paddle" in gaining their attention and you ask for their super secret contact info. Paddle happily sends you a link that your virus protection software identifies as a highly dangerous identity theft virus. So you screenshot that and send it back to paddle. They are super concerned and blind carbon copy imobie right away to figure out what's up.
Okay, so this goes on like this for a really long time, and my thumbs are tired. But in April, as it stands right now, I'll be getting charged another $60 for my "subscription to nothing yearly renewal" from paddle.
Don't buy this thing. And for Christ sake, report this to the BBB people, because why is this company still boldly the top hit online with good reviews? Jesus.

Tip for consumers:
DONT

Products used:
None. Because it was a scam.

Service
Value
Shipping
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About the business

Trusted by millions and free for all, iMobie keeps giving you the most reliable iPhone File Manager, iOS / Mac Cleaner and iPhone Data Recovery software.

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1.8
70 reviews
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