Independentmail

We've subscribed to the Anderson newspaper for decades. For most of that time, the delivery was excellent. Then in early 2020, sadly, everything just fell apart.

These days, the paper is rarely delivered on time (that is, by 8 a.m.). More often than not, it comes around noon, and sometimes as late as 2 p.m.! Even worse, about 25% of the time, we don't get a paper at all.

We've called the customer service many times, and they always promise to "do something," but of course never do. We even called the executive editor, Steve Bruss, about this issue. And guess what—he never bothered to call us back. So, we filed a complaint against them with the Better Business Bureau (BBB). Interestingly enough, the paper never even responded to that. No wonder the BBB has given them a rating of F!

Today, however, after a whopping TEN MONTHS, the paper finally responded to the BBB complaint, asking me to e-mail Mr. Bruss if there's still a problem. I told them no way, since he'd probably ignore my e-mail just like he did my phone call.

In a nutshell, if you want a reliable newspaper, this is NOT it! Unfortunately, there's no other daily paper delivering to the Hartwell area. Frankly, I suspect that within a couple of years, they'll stop delivering to Georgia entirely.

We eventually just canceled the delivery and switched to the digital version only, which is a LOT cheaper.

Anyway, please stay away from this so-called newspaper. Or at the very least, just opt for the digital version. It's still full of fake news, of course, but at least the comics, crossword puzzle, etc., are worth looking at.