Innovacorsetry

We ordered a custom vest for my fiancé in March 2022, when we tried to contact them about 6 months later, since their website said pieces are completed in about 6 months we never heard back. We tried multiple times to find out where our order was and it wasn't until I blasted them on instagram that we got a response. Their excuse was, it had been put on hold. In this email they also sent us a picture of the 'copper fabric' we wanted for the piping, the fabric was red satin, I'm quite sure if we had gotten the item it would have clashed so badly with our theme we couldn't have used it. By this time (Jan 2023) I had contacted my bank to get the nearly $500 back, the company contacted us almost 2 weeks later saying they saw the bank request and would refund the money. No apologies, no attempt to make things better. Do not by from them, they are inconsistent and terrible at customer service.