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Iron Mountain has a rating of 1.3 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Iron Mountain ranks 60th among Government Records sites.
Our business has used Iron Mountain for years and had many problems, we have pulled most of our files from their storage facility and submitted a request to destroy remaining records and close our account, Cannot get a response from them at all despite repeated emails. Calling is a waste of time as if they don't want to handle the subject matter, call is placed on indefinite hold. Appears to be a delay strategy to justify continued storage billing. DO NOT USE THIS COMPANY. Rent a private storage unit that at least you will have some control over.
19 days and still not paid. Call or write to whom ever with no resolve. The files are all over the floors.
Tip for consumers:
Every business files are on the floor and stepped on
Your customer service has been lackluster. You attempt pickups at the wrong location for almost a year now despite calls changing the address. The shredding bin at my office is completely full and I cannot get it picked it up. What gives? Are you not in the money making business?
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