Just Answer

They will charge you £5 but after few days they will take £50 for nothing (they have your bank details). My bank blocked their transaction as they suspected a fraud. Stay away very Fraudulent company not to be trusted. Also advise they gave me was to random to be from a professional lawyer.

I would give you no stars. Your practices are disgusting as far as I'm concerned. You may not be illegal but you sail very close to the wind. Sham on you.You sent a pop up during a call to ee which I believed was part of ee and proceeded to take a total of 52.84 pounds from my account even though I gave you NO details of my account and didn't answer the question.

Advertise as Samsung Technical Help, which it is not.
Offer to resolve a simple query for £1.00. Do not highlight that there is also a monthly fee which appears on your card a couple of weeks later.
Plus they did not answer my question at all!

My fight for refund of funds, cleverly disguised with random dates, taken for months from current account after 'successfully turning off membership features' continues. Very bad service and never got an answer.
RATE - 1

Scam, its Automatic messaging.
Try typing F**k off and it's the same as answer if you type in you problems like: Hi I have had some problem with transferring my contacts from my last S9+ phone to the Samsung i have now can you help please.

As it happened, I managed to solve the problem on my own, ie correct my stupid mistake, but I liked it when gethuman followed up and asked whether it was solved and how, so I could tell the world not to make the same mistake as me.

Scam site. Unclear with charging. No calls backs when they are promised. Silent monthly charging. Do not give them your card details

I had used Just answer for a problem. I was requested to pay £5 for this. When I paid it I discovered £28 was also taken for membership fee which is due monthly. When I raised it, the membership was cancelled from next time meaning I will not be getting it back. This is illegal certainly. Anyone gone through this and any action taken please

It's not just me when I look into the reviews, many people have been ripped off by their membership fee. They say the fee is £5 for a question, but they don't make it clear that there will be a direct debit for the membership of £50/month after a week. Even if you don't login into the account, they will take money from your account. Stay well away

I wouldn't advise anyone to use this site. Incompetent and exist just to scam you out of your money. Disgusting company.

They answered 1 question for a price of £5.00 and sent a link for payment by Paypal, no mention anywhere of a monthly fee of £50.00. It was only when I looked at the email from Paypal it said a monthly payment had been set up for £50.00 with no authorisation or discussion, luckily I cancelled it before the payment due date. Complete scammers. Do not touch this company.

You log on to ask a question, however unbeknown to you once you provide your direct debit card details, you've signed up to a membership fee! An initial £5 registration fee and £28 to ask your question PLUS thereafter £28pcm debited from your bank account ( silently), using your debit card details. No direct debit form. No signatures. By the time you realise and try and cancel your 'membership' you realise that the process using the just answer website is near on impossible!
AVOID AVOID AVOID
SCAMMERS

I posted a question and had to sign up for a 3 day trial for £5. My question was answered and was wrong in law. They took £50 from my account. I promptly closed the account but they have taken a further £50. I can find no details of them in UK otherwise I'd see them in court.

Scant answer to medical question and then asked for another £34 to continue
Money making racket not explained at outset.

Dirty robbers paid £5 for an answer then somehow got a running direct debit for £50 a month just found out today after a hundred taken funking robbers do not trust scumbags

Tried to get advice a complicated German coffee maker. Paid £1 and some chap emailed me some help. It didn't work. Then had to pay £30. Asked the chap to phone me £15 but never heard from them again. Didn't realise I was now a 'member' and got £30 deducted from my card every month. It's a total scam...

You pay an initial amount plus a 3 day free trial, you cancel but they still charge you on a monthly basis even if cancelled. Ensure you get a confirmation cancellation email otherwise they will keep taking the money. Not impressed as there is no notfication that there is a monthly fee

The valuation is fine. What is not fine is that after you pay for the valuation they debit you with a membership fee. You need to read the small print. They would not give me a refund.

Will not use them again.

As a result of a problem that i had with my Isuzu bakkie, I googled for resolution only to come across a site by the name of "JUST ANSWER" who promised me to assist with the car problem I has with my bakkie without knowing that I was falling into a trap of some crooks. I explained to them all the problem that I had with my bakkie and they promised to assist me provided I paid a fee of $5, which I paid through my Visa card. I was attended to by a certain Elise who assured me that she would get the right mechanic to assist me. I then waited and waited without getting any communication from this Elise, until I sent them another message to inquire how fat they were with my answer. She told to wait as it could take a day or more to get assistance. In the mean time, while I was waiting, I received a notification through my phone about a deduction of $39 from my Visa card account which I had not authorized. (In my country Botswana, that is a significant amount of money to steal from a poor man like me). The deduction was done by JUSTANSWER. When I asked them her why my account had been debited with this amount, she told me the initial $5 was the joining fee and $39 was membership fee which will renew automatically and get charged to my account on a monthly basis. When I asked her why she did not explain this arrangement from the onset, she pretended not to understand what I was talking about. When realizing that I had been scammed, I immediately asked her for a refund and regrettably she told me it was not possible to get a refund unless required by law. Realizing I had put myself into a serious trouble, I cancelled my Visa card.
I have just noted from reading other people's reviews that many people have been scammed by these people and I just want to warn anyone who comes across JUSTANSWER not to do any business with them whatsoever, because these people are a SCAM and they will lose their money for nothing.
My name is Stephen and My Contact number is *******2235 should anyone want to contact me.

Don't go near this mob.
A blatant rip off of your money.
I signed up for a $5.00 answer (which was pathetic) 12 months later I realised they were still taking $66.00 out of my bank account every month. Over this time I hadn't asked for any service (didn't even know I was a member) and they hadn't provided any service.
Most businesses give you a month free service and then if you like the company and what it provides you commit and join.
Just Answer charge a small fee of $5.00 for your initial consult, but once they have got your bank details they consider you a member and deduct $66.00 per month membership fee until you physically cancel your membership with them.
No correspondence within that period to advise you are considered a member and still paying.
When I questioned them they virtually laughed at me and said "You didn't read the fine print" and that their business and tactics were legal.
I tried to contact them again but they blocked me from their email.
I have sent several letters of my situation into the "Just answer" questions site and will keep pestering them on going.
My bank had to cancel my credit card and issue a new one.
I am a pensioner now and $800.00 is a lot of money to me.
My Recommendation to You. NO NO NO No!
They must be writing these positive responses in themselves because anyone with an ounce of brain would not.
Retired Manager of Research and Development

I made one call and was billed every month for a year, I didn't catch it on my bank statements. When I complained, all they said was no refund.

I contacted them to assist with an issue I had with my cooker and they requested a credit card to charge me £1
However beware once you have given it you will be charged £30 per month as you have become a member. Please be sure you cancel your membership within 3 days even though you are not made aware that you have become a member. It's a pure ripoff

I was charged £35 for 10 months just for replying to a simple question! This is grossly overcharge!