JUSTFAB UK

Good evening, I don't know what's going on, Justfab still wants to withdraw money from the bank when I already paid out as much as I had a long time ago, but you still want to withdraw 39 pounds, why is it doing this?

Avoid at all cost they will scam you for £35 a month if you inadvertantly check out as a VIP to receive your first discount. This will also be the last discount you receive as a so called VIP as it is a dishonest marketing technique and of absolutely no benefit to you. You will find it almost impossible to get these credit backs or spend them and also very difficult to cancel membership. Avoid just fab at all costs there is nothing fab about it or its shoddy overpriced goods.

Hello, another victim of the below membership charging issue, and was shocked when I saw 6 months of £35 fees from my bank account without my realising. I didn't get anywhere speaking to them on the phone to arrange a refund, and was told I couldn't be put through to management to complain. I then also emailed them at *******@justfab.co.uk and put a case through via Resolver - quoting that "The Consumer Protection from Unfair Trading Regulations 2008 give me rights to redress: the right to unwind the contract and the right to damages. And I will be following this due process to seek a refund."
They then emailed me back very quickly to confirm a full refund, and were much more responsive and helpful via the support email address.
So, in conclusion, persevere trying to get a refund if you're not getting anywhere!

Despite cancelling my 'membership' - JustFab have continued to take £35 from my account for a year saying I have no proof of cancellation. I purchased one pair of cheap shoes from them without realising I was being scammed for card details. Customer service is appalling. NEVER use this company unless you have money to burn. They have left me in tears.

This is a scam they secretly saved my card details when I bought a pair of shoes for 13.95! When I tried to find where they saved it on my justfab account I could NOT find them to delete it, they charged me £39.00 in November 2021 & I was shocked how I had been enrolled onto this without warning after reading reviews I will be asking bank to dispute the payment & hopefully I get it back. JUSTFAB should be banned! For scamming & their call costs 66p per minute they will keep u on call more than an hour to make that money back whether they decide to give u the "vip membership" scammed cash back or not!

I ordered 3 pair of shoes, they took the money from my acc and they send me after more then a month one pair totally different and very very bad quality. Total amount I paid for that it was £56.40. I send an email I didn't received nothing back. I'm also afraid to call them cause I don't know how much money is costing per minute.

You think you are getting a cheap pair of shoes. Especially now. I work for the nhs. Have 9 children and husband having to. Stay home. Not getting paid extra. But thos company take £35 from account. Now not enough to pay a bill. Angry. Why should u be able take a profit from.me when I put my life at risk for you?...

Such a waste of money and rip off! The Customer Service is really bad, incompetent, each of them say a different thing, they are confused and can't really deal with Customers. I have been waiting for a refund for 3 months... yes... 3 bloody months, still waiting and I am wasting my time chasing them by they can't win! I would give zero star if I could!

After your first purchase you become a bio meme we and they take £35 from your bank account every month without your notice. FRAUD

Stolony money from your account!
I was charged £39 each month for Nothing!
Do not recomend at all!

I ordered boots and trousers after weeks of waiting i called them many times and sent many emails to have my money back and they said that they processed the refund but until today after 2 months still waiting.

Like many others I hadn't fully appreciated that I had signed up to the VIP membership, I possibly should have been paying more attention to what I was doing but the shoes were pretty and I got excited. But here's where my experience differs, I found cancelling the membership quick, easy and painless. Yes, the girl on the other end was trying to offer me further discounts to try and get me to stay but I politely explained that I couldn't justify it, nor would I want to bother to remember every month to opt out of buying the shoes. It must have taken 5 minutes from the end of the phone call to receive an email confirming my no-longer VIP status.

The girl I talked to did seem to be reading from a script, but so do many places; she still was friendly, polite and did understand my reasons for leaving.

The only reason I'm giving them a 3 stars is because my shoes won't be here for another 3-5 days and I don't know what the quality to be like; but at £8 (and I'll only be wearing them once) I can't really complain.

SCAM! I had absolutely no idea that I needed to log in and skip a month, nor did I realise that I was a VIP member. As it stands Just Fab have taken £210 off for me for services haven't received, I didn't want and was tricked into agreeing to. I have no idea how i'm going to cope financially. I've been paying as much as possible off my credit cards each month and wondering why the debt was not going down - it all makes sense now. Refusing to give my money back!

These are very fraudulent people. They do not make their terms and conditions clear. They should be ashamed of themselves. Karma awaits...

I have purchased shoes but they are tight. I returned them and drop off the nearest Hermes point but again they send me same size and same parcel.

I want to close my membership, I did not know before ordering goods that I would be billed money every month unless I let them know I don't want the goods. I am finding it very hard to do this as the chat line states it is closed and the number is not clear and you can not cancel your membership via email. Think very carefully before committing your self to these monthly payments.

I didn't purchase any VIP membership, my only fault that i trusted them and left my PayPal details, they charged me 35 pounds without my permission, then I'm trying to contact them since the last week and they don't give any answer?, I want a refund now. This is happening only with you, i never got any similar experience with any online shopping website?

The boots I bought were nice and cheap, what I ordered and received xxxx for the boots! HOWEVER the next month thet took another thirty five pounds from my bank account? I had not ordered anything? And trying to get hold of somebody to speak to was horroundous and the woman i spoke to thought it was funny! So not impressed is an understatement.

See previous review. After being told there is no way I will get a refund and I must spend the £35 taken out of my account, my account has just been credited with £35, so if you were told the same ask for a refund and if no luck write to their MD - it works. Apart from all that they do sell nice products and are efficient in posting items - just please read the small print

I purchased a pair of boots costing £14.00. I signed up for VIP & it was not clear that they would charge me £35.00 per month for nothing. I am appalled at the conduct of this company. The products are sub standard & over priced. This is an absolute scam so be warned and don't get caught out.

I bought an emergency pair of party shoes and they signed me up for some VIP service which then deducted money 35 quid. It was not made clear about the automatic signing of this membership, nor the scam scheme of monthly deductions. The only option to cancel is by phone or live chat. I am abroad now so cannot call them and their live chat doesn't work, it says they are closed, even though their website says they are open during working hours.

Hello everyone,

I read many bad reviews from disappointed customers of Just Fab and I wanted to give everyone my objective opinion about the whole experience, which will hopefully help others with their purchases.

I ordered two pairs of shoes on 03. 10. 16 and they arrived on 14. 10. 16. The delivery time is within the timeframe the company suggests (2-8 working days) and not too bad especially if you are prepared to wait. What attracted me to buy the shoes was the huge discount that you get from the VIP membership as well as the seemingly good quality of products. What it turns out is that Just Fab is an intermediary company, so when you place your order with them they place an order with a Chinese manufacturer, which explains the long wait and the not so good quality of products. This means that 1) if you are prepared to wait for your shoes and 2) you are not too bothered about the quality of the products simply order from Ali express.

I also noticed a few complaints about the VIP membership. My advice is read what you sign up to and once you receive your order call them up and cancel it. The lady on the phone seemed to be taking far too long to cancel my membership, so I kept reminding her that I am waiting on the line, which sped up the call. The whole call lasted no more than 5 minutes and I received a confirmation email that I am no longer a VIP member (make sure to ask for one as a proof).

Overall, I am neither satisfied, nor dissatisfied. I paid £28, so I will not return the shoes - I personally think that it is not worth the hassle. The shoes are actually okay, although nowhere near as good quality as shown in the pictures. The size is also not quite right, but they will stretch. I am a size 6, but now I think I should have ordered 6.5, so bear this in mind,

These are the things that I personally wish someone had told me before making the purchase, so I hope that this review will help others in their decision-making.

Dennie

I ordered 2 pairs of shoes and they delivered the wrong sizes. I called them to arrange an exchange and promised to collect it due to coronavirus lockdown. And its 2 months now and they have arranged pick up 4 times and still haven't collected.
The worst people you can trade with. Unless you wants high BP, dont ever think of engaging yourself with them.