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Karl Lagerfeld has a rating of 1.0 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Karl Lagerfeld ranks 132nd among Handbags sites.
Absolutely disgrace! Ordered 2 items. Waited a month to receive it. End up receiving one. In a ripped opened brown paper bag. One item missing even DPD delivery guy took pictures before delivering it to me. Been trying to get a refund since August. Asked me to fill in police report which I did. Still haven't received a refund. Customer service never answers the phone. Emails ignored. Still since August don't have a refund. Customer service not providing anyone else I could deal with. Shocked with poor customer service, packaging, time frame to deliver goods.
Tip for consumers:
Absolutely disgrace! Ordered 2 items. Waited a month to receive it. End up receiving one. In a ripped opened brown paper bag. One item missing even DPD delivery guy took pictures before delivering it to me. Been trying to get a refund since August. Asked me to fill in police report which I did. Still haven’t received a refund. Customer service never answers the phone. Emails ignored. Still since August don’t have a refund. Customer service not providing anyone else I could deal with. Shocked wit
Products used:
Jeans, sunglasses, scarf
Worst customer service. They sent me a damaged product and when I returned it, they charged me 6$ fee. I placed order again, the same thing repeated. When I called customer service and asked about it the agent was not ready to help me and he was not even ready to transfer my call to his supervisor. I was really surprised that he said he will not transfer even after he was not able to answer my question.
This is the worst customer service that I ever had encountered.
Products used:
Snapshot bag
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