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LegalShield has a rating of 1.48 stars from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LegalShield most frequently mention customer service, and law firm problems. LegalShield ranks 131st among Legal Services sites.
This company responds to reviews on average within 17 hours
I have called my lawfirm many times over the last 14 years. I'm so grateful that they sent a lawyer to court for me in another state when I was frivolously sued. It didn't cost me a cent. I also got my Will prepared several times over the years at no cost other than my membership. I have saved on average $1500 per year by having LegalShield. It feels good to have a place to call whenever I have questions or issues. I love knowing my children also have 24/7 protection in emergencies.
Phone tag with their lazy phone answering team, and then you just get referred to a real attorney in your area that you have to pay for out of pocket. Scam, lazy, not helpful, raggedy with customers
Phone tag with their lazy phone answering team, and then you just get referred to a real attorney in your area that you have to pay for out of pocket.
Scam, lazy, not helpful, raggedy with customers
I had legalshield for about 3 years. I got my will wrote up and then kept it for peace of mind. Welp, I ended up being rear-ended by a 16 year old, in a stolen vehicle, running from the cops. I was told by the LS attorney that I had zero recourse and there was nothing could recoup. I saught medical attention for whiplash. Fast forward a little bit and I start getting severe back pain. I tend to tough things out so didn't initial get it looked at. When I finally did it turns out I have severe arthritis and degenerative disc. My doc kept asking if I had an injury but I didn't make the correlation at the time. I recently talked to a real attorney about the situation and I do, in fact, have recourse but the fact that I didn't get it treated when I was initially in pain can hurt my case. The LS attorney simple didn't do his job. I do not, and will never recommend LegalShield for anything more than getting your will wrote up.
Sarah, thank you for the feedback. We are sorry to hear about your injury, we know that is a difficult situation to be facing. We are disappointed that you feel our services were not beneficial for your specific needs. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Don't sign up with these clowns.
Terrible service and even worse referrals to incompetent law firms.
Products used:
Legal Shield but not
for long....
Brian, thank you for the feedback. We are disappointed that you feel our services were not beneficial for your specific needs. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Does anyone know how long it takes,to reinstate a membership? They updated my new address& phone and payment information. However I don't have spending charge in my account history. That seems weird to me. Each time I call it states the membership has been canceled,it doesn't say pending.
Legal Shield is a good concept for those needing ongoing or specific legal counseling as needed. However, the issue as of lately is the mediocre service quality of the attorneys currently staffed. I currently have legal shield and post covid, it seems as of the quality of attorneys working for the Durham, North Carolina office (Merritt Webb) are less than desirable. The attorneys are rude, condescending and rough around the edges. I would go as far to say they are this way due to their lack of competency.
Once I can find a better option, I will be canceling my membership
Thank you for the review. We appreciate your feedback; thank you for bringing your concern to our attention. That is never an experience we want our members to have. We would like the opportunity to investigate this matter further and provide you with the support you need, but we would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly. We look forward to assisting you.
LegalShield we'll have someone call and convince you that they are going to do everything they can to help you in the end they just take your money! And you have no way of getting it back!
Products used:
I didn't get to use any I tried to use information from a lawyer that they swore up and down they can help me with but only took my money and that money was for medication but because they was so convincing this Mr Jackson didn't help at all he just stole they should be shut down!
Janet, thank you for bringing your concern to our attention. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
The lawyer treat you like your bothering them and they really don't put a good effort on helping you. They also don't call you back when they schedule too.
Gerry, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Deceptive practices and hard to cancel subscription. I had Legal Shield subscription for several months and needed their advice regarding some fraud case. Lawyer called me just to say that they only would consider my case if I upgrade to business plan. Legal Shield also make you jump through hoops in order to cancel your subscription. First I spoke with rep who tried really hard to convince me to keep my subscription, then she transferred me to an automated message that informed me that cancelation is only temporary unless they receive written request from you to cancel and if they don't receive it in writing they will resume charging your credit card.
Tip for consumers:
Avoid their subscription
Mike, Thanks for your feedback. We can help by providing you with the info you need and some clarification. We're disappointed that you feel our services did not meet your needs. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits. Understanding your membership benefits is important.
Though we are sorry you are choosing to lose your affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership.
We have systems and resources in place for members to notify us if they are unsatisfied with the services provided. We encourage all members with questions about their specific membership benefits, service complaints or to verify that their cancelation request was received to contact LegalShield Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. Thank you.
I was really in need of assistance. I submitted 2 claims, one of which I was told, sorry, we can't help, and the other went on for months, it was a lot of back and forth. When contact was finally made to the defendant and they wanted to set up an appointment to have their lawyer meet with me and the Lawyer from Legal Sheild, it was directed from Legal Sheild to have them contact me directly to work it out...Huhh!? The reason I needed help was due to lack of participation and now it fell back on me and the defendant went ghost right after that, now I was back at square one, currently in a small claims battle - Very Disappointed, membership ended.
Erica, thank you for bringing your concern to our attention. We want to provide you with some clarification to help you get the support you need. We apologize that you had a bad experience with your Provider Law Firm. We would like the opportunity to research this matter further. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF.
Though we are sorry that you are choosing to lose your affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
After 23 years of hit and miss representation with Legal Shield in Portland OR, I am done. They allowed a powerful opposing party - a federal agency, to sabotage and abort my counsel. This disqualifies them from the bar, if provable. Anyway their assistance is only good on small matters. For important cases like your profession, they evade rigorous or effective representation.
We appreciate you taking the time to make us aware of your experience. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Our dedicated Member Services team would love to investigate this matter further but would need a bit more information to do so, please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
I signed up because I have a real estate dispute. I was told over the phone that Legal Shield cannot get involved because a trust is involved. Legal Shield advertises as help for estate planning and real estate. Talk about false advertising.
Nathan, thank you for your feedback. We're disappointed to hear that you feel our services did not meet your needs. We want every member to have a positive experience, even in those times when there may not be a legal solution available for the situation. We try to assist with most personal legal matters. However, based on the circumstances and each particular legal case, our membership may not be able to help, or the legal advice best for your situation based on the professional opinion of the provider law firm may be that it's not in your best interest to pursue the legal matter. We understand that can be frustrating. If you have further questions or would like to speak to someone directly on this matter, please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
This me concept seems worth while although do not expect to get any attorney of quality. The attorneys they have are worse then an appointed court attorney. This program is for attorneys who would never make in their own practice. To cancel your service one you figure out that you will never receive a call back from any attorney and just delays your case more it takes an act of Congress to go through prompts and get a rep only to tell you the cancellation of membership must be put in writing. Total scam! They should be investigated by the FBI.
This program collects a lot of money for no services being rendered.
Thank you for the feedback. We're disappointed to hear that you feel our services did not meet your needs and you are choosing to lose your affordable legal services. The provider lawyers in our network are dedicated to assisting our members with their legal issues. They will work diligently to provide you with the appropriate legal advice and actionable steps to take while strictly adhering to our membership contract of benefits. If a member feels that a proper referral was not received, our team is happy to provide another referral.
At PPLSI, we champion equal access to justice and security. From accessible legal advice to identity theft restoration, we are proud to empower every member to get the help they need when they need it. While we’ve been removing barriers to legal access since our earliest days. Today, we continue to harness the power of technology to empower over 4.5 million individuals and 140,000 businesses across North America to take their future into their own hands through our tools, services, and partnerships.
As a pre-paid monthly subscription service, our members have the right to cancel their membership at any time by following our cancellation process. As stated on our website and in our membership contracts, cancellations must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. All cancelations are processed, and refunds are reviewed by management. This process can take up to 15-60 days.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
I have zero faith in this company's services or credibility! After paying for services for 4 months I was unable to log in because their system treated my service as cancelled! Then when I finally decided to actually cancel, I was told that I needed to do so in writing and that my fees may not be refunded, despite never being provided so much as a pamphlet or having used the service at all! This is a SCAM! The customer service rep actually had the gall to blame me for their system being flawed and not being willing to jump through hoops to gain access to a service that was touted to be convenient and effective!
Tip for consumers:
It takes an act of Congress to cancel this service and they will try to keep your fees despite providing zero materials or services!
Thank you for bringing your concern to our attention. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. We would like the opportunity to provide you with some clarification and get you the support you need by investigatong this matter further but would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
Though we are sorry that you are choosing to lose your affordable legal services. LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
Waste time and money and do not recommend. Attorneys after 2 months when talking oppose party support the other party. Zero star for these attorneys
Rose, thank you for your feedback. We're disappointed to hear that you feel our services did not meet your needs. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
What a scam! The law firm I was assigned to refused to provide assistance for a topic clearly covered in the contract. Nor would the law firm give me a referral to another, stating "we could give you a referral but choose not to. The law firms have sole discretion to decide if they will accept a client's questions and simply have to say "it's a matter of ethics" to avoid helping a paying client. My supposed "advocate" at LegalShield did nothing to help me. A complete waste of my time and money.
Products used:
none, because they wouldn't provide the service I paid for!
Stacy, thank you for bringing your concern to our attention. We would like the opportunity to investigate this matter further and provide you with the support you need, but we would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
I called the law firm to make a file that I may be audited and will need the hours allotment in the plan after paying for 13 years. They cancelled me immediately. I am seeking to find others who have been wronged to file a class action.
Tip for consumers:
Contact me if you want to sue them.
Products used:
Legal Service Plan
Thomas, We understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.
They were horrible this time around, They called after hours and when I tried to call back immediately, I encountered a message that they could not talk to me after hours. I then set an appointment. The woman stood me up. When I called to see why she did not call me, I was left on hold for twenty minutes a second time, I am extremely appalled how treat legal shield members are second-class citizens, who pay a monthly fee, if they are not retained full-paying clients. The lawyer did finally get back to me. Apparently, the schedulers had double booked her. No excuse. This put me behind on ever task for the rest of the day. I think this is a scam to get clients. I liked the lawyer but did not like the process.
Tip for consumers:
Don't use them.
Products used:
legal advice
Randall, we are sorry to hear you had this experience. You can email us at memberservices@legalshield.com. Thank you.
The attorney called me back same day only because I called super early in morning. Their advice was garbage. They tried to convince me in Indiana that statute of limitations on credit card debt is 10 years. Um no it's not. It's 6 years from the last payment received. The suggestions/recommendations of the attorney I spoke with over the phone wasn't anything new. I finally got into touch with a local attorney in my area who actually knows the law for my default judgement case here in So Indiana. It's a flat rate. I emailed legalshield this evening to cancel my membership. Total waste of time & money. I wouldn't have left any stars if that were an option.
Paula, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience, as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Though we are sorry to hear that a member is choosing to lose their affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. Cancelation requests are processed in the order they are received. Once a cancelation is processed, all billing charges cease. We appreciate your time and hope to assist you in the future should you return as a member.
The trailer park is being shut down and we're being evicted even though we own our home. We called LegalShield and signed up thinking they would answer some of our questions about eviction and time and where to go from here we waited 3 days before someone got back to us they just referred us to somebody else who told us to submit documents and when we submitted documents it was another week after that before we had to reach out to the attorney and ask when they were going to call us about our case. They finally called later that day and gave us no information that the internet couldn't already give us and then I got this email..."As discussed, our firm's hourly rates range from $225/hr to $281.25/hr, which are our regular rates of $300/hr to $375/hr reduced by 25%. If you would like us to review the documents that you have provided to us and provide you an opinion, we would request a $843.75 retainer to bill against. If you would like us to be on retainer to provide you advice as you navigate your issue, we would request a $2,500 retainer to bill against. If you would like to retain us to file a lawsuit, we would request a $5,000 retainer to bill against."
We already have to buy land to move our modular double wide home out to. We don't have that kind of money to be paying for a lawyer who's not really even trying in the first place he wanted money up front before he would even look at our paperwork that we've already sent. They are a scam service who was praying on the poor and scared who don't know where else to turn to. I don't know who's more of a scam LegalShield or the attorney themselves
Tip for consumers:
SCAM, SCAM!!!!
Products used:
Legal assistance
Thank you for the feedback. We're disappointed that you feel our services did not meet your needs. We would like to provide you with some clarification and help you get the support you need. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
They do take the time to review all information in a case. I was told my attorney Aron Mefford that my legal shield subscription fee didn't cover him actually having to review the details of my case.
John, thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
I have called my lawfirm many times over the last 14 years. I'm so grateful that they sent a lawyer to court for me in another state when I was frivolously sued. It didn't cost me a cent.
I also got my Will prepared several times over the years at no cost other than my membership. I have saved on average $1500 per year by having LegalShield. It feels good to have a place to call whenever I have questions or issues. I love knowing my children also have 24/7 protection in emergencies.
Tip for consumers:
Take time to get to know the law firm. Call them whenever you have questions. There are no stupid questions. I also LOVE the discount program Perks. It also saves me money every time I use it.
Products used:
Legal for my family and for my business, as well as identity theft protection.
Jane, thank you for your glowing review. We are so glad to hear that your membership benefits and our team could help you with your challenging situation. We appreciate you taking the time to share your experience with us, and we couldn't agree with you more. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thank you for being a valued member.
Legalshield is a untrusted company who will tell you they have all the right resources to help you through your current situations. Unfortunatley it's untrue. They will say anything for you to sign up and then once your committed, they can't help you with your situation. I can successfully say that I have had multiple people tell me the same issues.
Kyle, thank you for bringing this matter to our attention. We would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
This business is trash. I've had more then one horrible experience, which span over 20 yrs. I will never return again. I had two serious issues and I had to hire an outside attorney to repair the issue. Legal Shield did nothing. I called the emergency line multiple times and was promised a call back, which never happened. Everything that was promised in an email wasn't completed or even attempted. They do not listen to you. They ignore your cries for help, I mean literally ignore you. After a month of headaches, the associate pretended like they were upset and would promise to repair it. So I trusted them, but nothing was done. I spent hours and weeks, three to be exact, on the phone, sending emails,etc,. But nothing was resolved. It was like a circle of continuous drama. Call this person, fax this, email that, oh they can't help you. Okay, do it again. It was crazy. What made matters worse was that I began to notice that the associate wasn't for me, but was just dragging me along. I felt used. They just care about the monthly residuals. I'm sure when I'm done, I'll get that lame apology. I've heard tons of apologies, but nothing ever changes. So save it. And I'm disappointed.
Thank you for bringing your concern to our attention. That is never an experience we want our members to have. We sincerely apologize. We highly encourage all our members with questions to reach out to our corporate Member Service Team directly when they need help. They can be reached at (800)-654-7757 via our LegalShield app or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Our team wants the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
I didn't even know services like what LegalShield provide existed! It makes perfect sense! I became a member because I wanted help and direction with establishing my will and trust. I wanted my "i's" dotted and my "t's" crossed. LegalShield not only guided me in the right direction to a very helpful lawyer and team but also allowed me to save $1200 in the process! I'll take it…. And I'm keeping my membership for all of the "what if's" in life that sneak up on you when you least expect it.
Products used:
LegalShield and IDShield
Melissa, thank you for the five-star review. We are happy that our team is providing you with excellent service. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thank you for being a valued member.
After being a member for 8 years, all the suddenly received a "LegalShield" letter from the provider services saying my membership was cancelled without notice.
I contact eh corporate multiple times and ask why the respondents said they can cancel the membership anytime if they want to.
I will not recommend using this company's service because they cancel the membership without notice when they know you need to use their membership the most. This company toss their members like toss garbage when their members need the service the most.
I also suspect that people forged this membership cancellation letter because nobody name * as Senior director in the provider services. When I reported to the head office about the membership cancellation fraud issue, nobody did anything. The head office administrative team is not smart enough to protect their member's benefits.
*Personal information redacted by admin
Tip for consumers:
The catch of the monthly membership fee behind the scene: the law firms and the lawyers will stir things up, make you hire an attorney on top of the membership fee you paid every month, then, you will be stuck in with a vast amount of out of the legal pocket bill.
Products used:
membership service
Thank you for your feedback. We understand your concern and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be located in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf.
When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period.
As a mission-based company, dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made in error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday and we would be happy to provide further details if needed.
Gain trust and grow your business with customer reviews.
We create services that protect and empower people. Our vision is to build a better world where access to justice and security is equal for every human — regardless of gender, race, orientation, education, social status, or personal wealth. PPLSI enables everyone to pursue their life – to worry less and live more – without the fear that a legal or privacy issue might bring it all crashing down.
Our Mission
PPLSI protects and empowers people with the tools and services needed to affordably live a just and secure life.
Real Impact
PPLSI is making a difference in the lives of our members. Through affordable legal services, we recovered and saved our members over $22 million in 2020. With our privacy and identity theft protection services, we saved our members an additional $5,000,000. With more than 1.8 million family members and 100,000 small business members, PPLSI brands provide access to technology and professional experts to make life better.
Disrupting Justice
We innovate and disrupt the traditional legal system – an expensive, complicated, and time-consuming system to make legal access simple, easy and affordable.
In the same way that Uber forever changed the transportation industry, Amazon created a new way to shop for everyday goods and Netflix changed how people consume TV shows and movies; PPLSI is the disruptive force providing millions of people with access to the legal and identity protection services they deserve.
Founded in 1972 to bridge the legal gap, LegalShield has grown to empower millions of lives across North America. Our mission is to protect and empower people with the tools and services needed to affordably live a just and secure life. Wherever people have access to their phones, they have access to their firms!
In the same way that Uber forever changed the transportation industry, Amazon created a new way to shop for everyday goods and Netflix changed how people consume TV shows and movies, LegalShield is the disruptive force providing millions of people across North America with access to the legal services they deserve.
LegalShield Members receive legal advice on an unlimited number of personal legal issues for a monthly subscription fee. With a dedicated law firm on hand to offer legal guidance when it’s most needed, our members can make informed decisions quickly and easily without the hassle of appointments or high hourly legal rates.
From advice on warranty issues to real estate, speeding tickets to estate planning and beyond, an actual lawyer is on hand to help people navigate through personal legal matters – no matter how traumatic or trivial they may seem. And we offer 24/7 emergency access for covered situations.
We provide access to thousands of lawyers through our dedicated network of law firms, and LegalShield gives members a 25% discount off our provider law firms’ standard hourly rate, even on legal matters that are not otherwise provided by the plan.
Christel, thank you for bringing your concern to our attention. LegalShield is a pre-paid monthly subscription service that operates in a highly regulated industry, monitored by the FTC and is most certainly not a scam. We were able to locate your membership with the information that you provided. We have notified the appropriate department, and a member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.