Llella

Buyer beware - but was 7" small in the bust and after nearly a week of back and forth, 30% refund is their best offer" Size 8"

My daughter ordered a prom dress for $150.00 When it arrived, it did not fit. We immediately put back in the packaging with the tags attached. I followed the return policy by emailing customer service and requesting a refund. They told me that I would have to pay the shipping back to China and they would cover the cost of the dress. The shipping to the address they sent in China was $204.00

I too ordered from their website just recently without doing a deep background check which I highly regret. I asked if their pictures are legit in the website and they told me they make the dress based off pictures of dresses online. I then asked them for evidence of this and they never replied.

I also searched online to see if their reviews were genuinely authentic and more than half the reviews came from other legit companies that sold the dress for a higher price.

I Aslo found that the return policy is absolutely bull crap from the very view other buyers that I had to find on different websites such as Poshmark, because apparently llella can't have any bad reviews. The same person on Poshmark was selling their dress because they couldn't return it or get a refund.

Their instagram has 45 followers. Facebook as of today 3/13/2024 only has 11 followers. I can't find them on TikTok and there's almost very little information on their legitimacy. Half the reviews saying it's a scam fail to go in detail and the other reviews that claim the website is the best are also fake.

Last but not least when trying to call the company using the phone number they provided on llella, my phone didn't ring.

Honestly I'm really disappointed in myself for dropping 200$ on a scam. Hopefully this review helped someone because no matter where I went the reviews were not enough to keep me at ease. Also to quickly note, the possibility of receiving a dress is there. However it's highly likely the dress is absolutely not the same!

Regardless pleaseeeeee please please don't use this website! I'm actually sick to my stomach.

The dress was made poorly. The hem is uneven and crooked. It folds under places and is just awful. They will not honor the return policy on the website. Terrible dress and even worse customer services.