Magick

Now it's been another week and not only do I not have my order it's still listed as unfulfilled. So it's 3 days shy of a month since I placed this order and I still get the same response "I apologize our shipment is due to be delivered tomorrow..." I absolutely understand delays and manufacturing glitches but they need to list things as out of stock and they need to follow up with customers.
Let's see if I will get a refund...

It's now been another 9 days since the typical response of "I sincerely apologize, I spoke with my warehouse and there was an unexpected restock delay, but your will be shipping out soon."

This is the same response I got the first time I ordered. This is absolutely my last order with this comapny.

I placed my second order with this company 2 weeks ago.
According to their site, it takes 1-5 business days for orders to ship.

Both times I've ordered, I've waited past the 5 business days to check the status of my order and both times the order remained unfufilled.
The first time I was told some items were out of stock. Well, ok, I understand that, but have the courtesy to email me in case I wanted to cancel, but at least I'd KNOW.
Now it's happened again. My order is unfufilled and I placed the order on the 15th. No mention anywhere of delays, and this isn't a shipping delay, it's the company.

Last time I go through this crap. I'll pay a little more to actually have things shipped in a timely manner.

I ordered several items since the beginning of April 2024, I am yet to receive them. I have contacted this merchant at least twice and received the same generic form email as a response each time. It is impossible to get anyone on the phone. You get a voice-mail and then the call disconnects. Recently, I asked magick.com to cancel my order, they have not responded to that even with their generic form email. They have my money and my merchandise! I am left wondering what's next!

I've been purchasing from Magick for the past few years and wanted to say thank you for always giving me such good service. Received products quick and I've spoken to a few of the reps by phone who have been very helpful with my orders. Thank you and I'll be purchasing again soon.

I purchased two items from Magick. I received a confirmation email saying 1-5 days shipping but there may be a delay due to 30% off sale. I'm now convinced the sale is the only thing that makes customers purchase. I waited 10 days. Sent email request because they never answer the phone. Email was ignored. Waited another 5 days. Still no shipping. Sent another email asking for refund. They finally replied saying it was shipping that day. I wait a day. No shipping. I send ANOTHER request for refund. Received reply saying it's shipping and with the warehouse but they may not be able to pull it back if it Sent already. It didn't ship until 2 days after. They never gave any info on how to get a refund and blatantly lied about shipping. This place is a total scam. Still don't have my order.

I have been patient, however no tracking no. Nor a refund. This business clearly is out to rob folks.

This company is running a constant sale, has an incredible selection, and a pretty easy to use site. Those are the pros. The cons? You may or may not get your order, you may or may not get a response when you contact customer service, and you may or may not get a refund on the out of stock products.

I ordered on 9/24, and reached out 10/3 since there was no update. They said that the author was in to sign the decks on 10/2, and that the candles were out of stock and they could issue a refund for those. On 10/10, I reached out again for an update and reiterated that they can ship the rest of the products and issue a refund for the candles. I contacted a fewmore times for updates and usually got a, "I'm following up on it with the warehouse." I finally got some of the products delivered today, with more on the way, but no update on the refund for the 6 out of stock candles.

I highly discourage people from using this site. Or at least read reviews from a variety of sources. It's too bad because this company could be very successful if they improved their shipping, communication, folow-up and follow through.

It should NOT take a month and two weeks to receive a package... I was ignored over and over and over again about my order until I reported them to the BBB and my credit card company, THEN they ship out my items two days later. They're so unprofessional and a complete joke.

Their products are great quality and they have a beyond excellent selection of products at good prices with exceptional sales. When reaching out to customer support they are always helpful and thorough. My only complaint, which really puts a damper on my experience with Magick.com is their shipping. Their website says 1-5 days to ship a placed order. However, my first order placed, they took 2 weeks to ship it out. My second order placed, they took over 2 weeks to ship out my order - 16 days to be exact. That is unacceptable and it makes the company seem like they are uninterested in owning a small biz and having a website.